Avocadostore Reviews 712

TrustScore 4 out of 5

3.9

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Company details

  1. Online marketplace

Written by the company

Avocadostore ist dein Online Marktplatz für Eco Fashion & Green Lifestyle | Ausschließlich Produkte, die eine nachhaltige und sinnvolle Alternative zum herkömmlichen Produkt bieten | Transparenz anhand von zehn Nachhaltigkeitskriterien: Alle Händler:innen müssen für jedes Produkt begründen, in welcher Weise es ökologischen, fairen und sozialen Ansprüchen gerecht wird | Große Vielfalt: Von fair produzierter Mode und Yoga-Bedarf über Naturkosmetik und Kinderspielzeug bis hin zu Technik und Wohneinrichtung | Über 500.000 Produkte von bekannten Eco Brands, jungen Labels und Designer:innen sowie lokalen Stores


Contact info

3.9

Great

TrustScore 4 out of 5

712 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Very bad experience please don't buy…

Very bad experience please don't buy with this website i ordered my baby clothes and all clothes are too small even i ordered bigger sizes then also they didn't sent me half of my things then i contact them they didn't reply my msgs and emails its really disgusting website please don't order

14 November 2025
Unprompted review
Avocadostore logo

Reply from Avocadostore

Hello and thanks for sharing your experience.
We would like to help in this case and contact the vendor.
As we believe there is always a way to solve things. We would need your order ID and/or mail address.
Please reach out via our support channel.
Thanks!

Best regards
Antonia

Rated 5 out of 5 stars

Avocado has a great offer of clothes…

Avocado has a great offer of clothes and the website is pretty helpful when you want to apply certain filters to find what you're specifically looking for. The deliveries are always fast and efficient. I have bought from Avocado many times already and never had any problems.

1 October 2025
Unprompted review
Rated 1 out of 5 stars

avoid ordering if you can

I ordered an item which arrived damaged. Full of black stains. It is an item for storing food and I wont use smth that has black paint on it of unknown origin. All I wanted was to return it. I had to contact a vendor like milion times, we kept exchanging emails for them to tell me after a MONTH I cannot return the item? Excuse me? It has arrived damaged, I sent a photo with proof the same day it arrived. I never used the item. Also, funny thing is you have to pay for return shipment. Horrible experience, never again.

19 September 2025
Unprompted review
Rated 1 out of 5 stars

I have received the wrong size jeans…

I have received the wrong size jeans and had to pay for shipment to send them back even though they made the error. They gave me an AI answer about that jeans length can vary depending on what color you chose.

1 July 2025
Unprompted review
Avocadostore logo

Reply from Avocadostore

Hi Christoph,
Thanks for your feedback. We are sorry to hear that you seem to have received a wrong size. We have looked into your case again and contacted the vendor. You will receive a message from us once we heard back from them.

Best regards
Antonia

Rated 5 out of 5 stars

will buy again

high quality, fast delivery, friendly customer support

21 May 2025
Unprompted review
Avocadostore logo

Reply from Avocadostore

Hi Marco,
Thanks so much for your feedback. We're happy to read about you positive experience with Avocadostore, our service and the responsible vendor.

Enjoy your order and see you next time.

Warm regards
Antonia

Rated 1 out of 5 stars

One time and never again

One time and never again! I ordered a few tshirts, everything came from separate shops in separate packages, none of them matched my expectations due to style, cut and quality and the “best” part is I have to pay for all returns by myself!! What a waste of money!!

13 March 2025
Unprompted review
Avocadostore logo

Reply from Avocadostore

Hi Andrea,
We are sorry to hear that your order didn't succeed your expectations.

The procedure of separate packages results from the fact that Avocadostore is an online marketplace with over 1200 retailers. These retailers have their warehouses in different locations. This means that your ordered goods are not always shipped centrally from one location, but separately from the retailers.

We can understand that you would like a free return for all your returns.
Our retailers would always like to offer free returns and many already do.

For others, however, it is not possible to offer free returns for economic reasons. As many of our retailers are (family) businesses, some of which are very small, this would exclude them and reduce the variety of products on our online marketplace.
If you only want to receive products without return costs, you can always check this directly on the product page under “Shipping and return costs”.

Hope this helps!

Best regards
Antonia

Rated 4 out of 5 stars

A great selection of products but be…

A great selection of products but be aware it is a marketplace so each item is sent out by the third party vendor. So delivery times can vary but I would say Avocado customer service is really good and act as a communicator between you and the seller. Generally the price on Avocado is the same as on the seller's own store and I like having a one stop place to find things rather than needing to shop on multiple websites etc.

13 September 2024
Unprompted review
Avocadostore logo

Reply from Avocadostore

Hello Maike,
Thank you very much for your great and honest feedback! We really appreciate you taking the time to let other customers know about the marketplace concept around Avocadostore!

Best wishes
Antonia

Rated 2 out of 5 stars

A dropshipping store

A dropshipping store. If there is any problem, is the supplier who will contact you. Very Shady.

19 August 2024
Unprompted review
Avocadostore logo

Reply from Avocadostore

Hi yn,
Thanks for reaching out to us. We understand that there might be a confusion with the term drop shipping store. Avocadostore, though, is an online marketplace. We would like to clarify the difference for you.

With an online marketplace, the operator of the platform (Avocadostore) is not responsible for fulfilling the vendors' offers because the customer concludes the purchase contract with our vendors and also receives the invoice from them.
Further, the prices, discounts as well as shipping and return policies are set by our vendors and not by us.

You can always get in touch with us or directly with the vendors if there's a problem or question.

If you have any issues with your current order, please get in touch and we are happy to help you.

Best regards
Antonia

Rated 1 out of 5 stars

Disappointing Experience: A Seller's Review

My experience with the platform as a seller has been disappointing. One major letdown is the lack of reporting tools. Without knowing important stuff like traffic and click-through rates, it's like shooting in the dark—we're left guessing what's working and what's not.

And then there's the monthly fee of 29.75 EUR. It's a bit of a bummer because it doesn't matter if you've got products online or not, you still gotta pay up.

To top it off, they suddenly stopped debiting monthly payments a while back. By the time I noticed, I was staring at a massive pile of back payments. As a small shop owner, that hit me hard.

I wouldn't really recommend this platform to other sellers.

23 May 2024
Unprompted review
Rated 1 out of 5 stars

Honestly what a joke shop

Honestly what a joke shop

pictures showing three towels...one comes

one very average, poorly packaged towel for nearly 40 euros...

completely misleading advertising on their website and can see that lots of other customers are also experiencing this - what a joke shop

8 May 2023
Unprompted review
Avocadostore logo

Reply from Avocadostore

Hello DXXH,

I am really sorry that you are so dissatisfied with the product. As we have so many products from over 1,300 sellers, it would be very helpful if you could let us know your order number so we can contact the seller.

Also, it would be great if you rate the product directly on our website. This is the only way other customers can benefit from your feedback.

Thank you very much for this.

Kind regards
Chris

Rated 1 out of 5 stars

No refund for returned product and no reply from seller

I returned an agenda that I bought on avocadostore.de and neither the market place seller (Pommerscher Diakonieverein e.V. ) nor Avocado store have been issued a refund yet. I have been waiting nearly two months for a refund now despite contacting both about and asking for a refund.

24 April 2023
Unprompted review
Avocadostore logo

Reply from Avocadostore

Hello Nsoe,
we are very sorry that you are waiting so long for your refund. I've just checked with our customer care team and unfortunately something went wrong with the processing of your request. My apologies.

My colleague has just arranged your refund and will get back to you by email.

Thank you for your understanding and kind regards,
Chris

Rated 5 out of 5 stars

Tolles shoppen

Tolle Plattform, absolut professionell, guter Produktmix, top Service!

7 April 2022
Unprompted review
Avocadostore logo

Reply from Avocadostore

Hallo Paul,

vielen Dank für deine tolle Bewertung!

Liebe Grüße
Chris

Rated 5 out of 5 stars

Amazing… found some amazing knitwear…

Amazing… found some amazing knitwear from Le Pirol on your webshop! I Will be back!

18 February 2022
Unprompted review
Avocadostore logo

Reply from Avocadostore

Hello Martin,

Thank you very much for your feedback. We are pleased that you have found what you were looking for :)

Best regards
Chris

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