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Review summary

Created with AI, based on recent reviews

Considering 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional demeanor, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting the team's knowledge and willingness to resolve issues. The company's products are frequently described as high-quality, effective, and delivering visible results, with many appreciating the company standing behind their offerings. However, some customers also noted slow customer service responses and occasional difficulties with product functionality, such as devices stopping working. A few people expressed dissatisfaction with sales tactics, describing them as pushy or misleading, and some felt the product did not deliver the promised results.

What people talk about most

Product

People report ambiguous experiences with the product. Many customers praise its effectiveness, noting firmer,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the professionalism, kindness, and... See more

Quality

Reviewers mention positive feedback about quality. Many customers report significant improvements in skin... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight exceptional customer... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I think overall, the experience was fine. For the price of this device thought, I would expect nothing less. I was however, dissatisfied with the $119 charge. I feel for the purchase price, your compa... See more

Rated 4 out of 5 stars

My Eneo Advanced unit stopped working, I had only had it for a year. I was a little worried as I had purchased the unit at an airport a long way from home. I sent an email to Avologi customer servic... See more

Rated 5 out of 5 stars

Shirley and "Jackelyn" helped me through the process of a warranty claim after two years of using my Eneo Advanced face wand followed by a failure to charge . My warranty was fully honored, no prob... See more

Rated 5 out of 5 stars

Inna Avetisyan was most helpful in resolving our issue with the AV13 device and was very knowledgable with regard to the device itself as well as associated facial products! She was very pleasant i... See more


Company details

  1. Beauty & Well-being

Written by the company

About Us: This page serves as the Authorized Wholesale Distributor for Avologi products. Please note that all stores and sellers offering Avologi devices are independently owned and operated franchises. As such, we cannot assist with purchase-related inquiries. Our customer service team is available to address questions specifically about the device itself. For any concerns regarding store policies or purchases, please contact the seller directly. .......................................... Our Story: Founded in 2012 by engineers from the esteemed Technion Institute, Avologi is a premium medical beauty brand that seamlessly blends advanced technology with aesthetic expertise. As a trailblazer in the field of medical beauty, Avologi creates innovative, high-tech solutions inspired by professional treatments, enabling users to achieve salon-quality results from the comfort of their own homes. ............... Understanding the modern demand for effective, non-invasive anti-aging solutions, Avologi has developed a range of easy-to-use, handheld devices tailored to address a variety of skin concerns. These cutting-edge devices leverage advanced technology to deliver remarkable anti-aging benefits, empowering individuals to take charge of their skincare journey........................... Our collection features dermatologist-recommended, clinically tested devices that are proven to rejuvenate skin and visibly reduce signs of aging. Each product is meticulously designed to provide non-invasive, professional-grade treatments that deliver real results....... Our Mission: At Avologi, our mission is clear: to provide consumers with the tools they need to achieve professional-level anti-aging results at home. With FDA-approved, state-of-the-art medical devices, we are redefining at-home skincare technology, setting a new benchmark for innovation and effectiveness.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

680 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 61% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 1 out of 5 stars

Overpriced, Preys on older people

they basically force you to buy the product by guilting you and buttering you up. I watched my father get roped into this and it makes me so mad. The product is overpriced and you could easily get the same thing for way less.

9 December 2025
Unprompted review
Avologi Eneo logo

Reply from Avologi Eneo

Hi Anna,
We’re sorry this was your impression. We expect respectful interactions and will review this internally.

Rated 5 out of 5 stars

Excellent product

Excellent product, couldn’t ha e been more happy with this!!!!!!!! Truly spectacular, words can’t describe 🤩

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Lumnen

As an esthetician, I am committed to showcasing the expectional quality of Avologi products. Whether utilized for personal pampering or client treatments, Avologi Lumnen offers unparalleled results that aids with rejuvenation. I receive numerous positive feedback from my clients.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

I truly appreciate the exceptional customer service I received. It went far above my expectations. I had several questions and concerns, and Jackelyn S. responded promptly by email and even walked me through troubleshooting over the phone. She was kind, thoughtful, detailed, and incredibly helpful. She provided information I hadn’t been given before and solved my issues with patience and skill. When a company has a customer service representative like her, it shows. Jackelyn was amazing. Thank you for your kind detailed personal attention.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

The company is very helpful and helping…

The company is very helpful and helping you if you have problems with your product and if you register your product like you should at the beginning, they do a great job at making sure the product works for you

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Superb customer service and guarantee.

My Avologi Eneo quit working after 8 years. I contacted customer service. I initially approached the situation with healthy skepticism. My fears were diminished the moment I made contact with Jackelyn. She immediately sent me all the guidelines on how proceed with providing the information necessary to make good on their lifetime warranty. It was a rather simple process, as I had saved all of my receipts, warranty and pertinent information regarding my device. I mailed my defective device back to Perimeter North America in simple packaging. I paid $119 shipping and handling cost. I received my new advanced device within 24 hours via Fed Ex. I was beyond thrilled. I received no less than spectacular service and attention. I couldn’t be more pleased.

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Seamless process

Jackelyn was a true pleasure to work with. She was quick to respond to my emails and my questions and I received my device within a week from when I sent it in. Excellent customer service!!

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Pain Relief

⭐️⭐️⭐️⭐️⭐️ Avologi Relief Device
About nine months ago I was diagnosed with osteomyelitis, a bone infection in my lower back. The pain was excruciating, the pain meds did not help relieve my pain. I was on intravenous antibiotics for three months, which I spent most of the time in bed. I am still currently taking oral antibiotics. My pain level has been between eight and ten on the pain scale.

On January 19, 2025, while I was in the Bahamas, I purchased some anti aging devices from Sebastian. In October, Sebastian called me to see if I was satisfied with the devices. I told him I had been unable to use them for several months, as I was in so much pain. He told me about the Avologi Relief device.

I told him I wanted it, as I was ready to try anything to get relief from pain. I received it in a week later. I have been using the device for 3 weeks.

The first time I tried it, my pain level was about an 8. I used it that night before bed and I could feel the pain decrease. For the first 2 weeks, I used it morning and night. After each use, my pain level was going down.

I flew from Florida to Oregon a week ago, having to use a back brace, and my back was hurting when I arrived. I used the device before bed every night. I was waking up feeling good and rested. I was able to drive across Oregon, without any pain or back brace.

I stopped using my pain medications after a week of using the device and today I feel better than I have in over 9 months.

I had my son and a friend try the device. My son tried it on his shoulder, and he noticed an immediate decrease his pain. My friend tried it for his sciatica and noticed an immediate decrease in his pain.

I highly recommend this device, as the Avologi Relief device is the best purchase that I have ever made.

3 November 2025
Unprompted review
Rated 4 out of 5 stars

My thoughts

I think overall, the experience was fine. For the price of this device thought, I would expect nothing less. I was however, dissatisfied with the $119 charge. I feel for the purchase price, your company should absorb the cost. I expressed my dissatisfaction, and wish that fact was made sure, at purchase time. I assume now you must have several situations like this. Also, disappointing. Thank you, as I’m being ho est.

30 October 2025
Unprompted review
Rated 1 out of 5 stars

A super slick scam

A super slick scam. Bought this product in the Cancun airport. HARD sell - I felt I almost had to buy it to get out of there. I was told I could get my sales tax back by going to another kiosk. They said it was closed and take care of it when we got home to the US. I realized now - why would I be charged sales tax in Mexico. The rep said he would contact me the next day to process the sales. Never heard from him. He said he would walk me through the regime again on the phone. Never called. He said I would see results immediately. None. I was a sucker. He saw me coming a mile away. BUYER BEWARE! Don't do business with this corrupt company.

22 October 2025
Unprompted review
Avologi Eneo logo

Reply from Avologi Eneo

Hi Kristi,
We’re sorry to hear about your experience and would like to investigate the situation with the location involved.

Rated 5 out of 5 stars

Great Customer Service

My Eneo Advanced machine I’ve had for a little over 3 years suddenly wouldn’t charge or turn on and I had no issues with getting a replacement after following the steps needed. It was a smooth process and was sent a new machine. Thank you :)

19 September 2025
Unprompted review
Rated 5 out of 5 stars

The best customer service rep. Jackelyn

I commented with Jackelyn regarding my Avologi Eneo warranty issues. From the first minute of our conversation Jackelyn was very professional, knowledgeable and curious!! She walked me through whole process with precise explanation of warranty and replacement process. Jackelyn Was very patient with me. Jackelyn Is true asset for Avologi company. Best regards, Gino.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Eneo Total Blu Device

Several months ago, I made a purchase for my teenage daughter. She has been experiencing acne, and I conducted extensive research on blue LED devices that can aid in acne treatment. As a result, I decided to introduce her with the Eneo Total Blu device. Since incorporating this product into her skincare routine, her skin has exhibited a notable improvement.

9 January 2025
Unprompted review
Rated 2 out of 5 stars

The device has stopped working

The device has stopped working. I addressed sent in the information as requested but have had no update on what I should do. It's an expensive item so it is disappointing that it stopped working. What's more disappointing is their response.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

During a recent vacation in Puerto…

During a recent vacation in Puerto Vallarta, Mexico, I purchased the Avologi Eneo Eye Concentrator. I am highly satisfied with the outcomes. My fine lines have become smoother, and I have noticed a reduction in the appearance of my eye bags.

Tony

5 June 2025
Unprompted review

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