Avonline BroadbandReviews 

I was with Avonline for a couple of years terminating my service in 2015. When I first joined them the speed was OK although you can burn through your allowance very quickly and top ups cost a fortune. By 2015 the speeds between 6.00 PM and 11.00pm were down to around 1mbs. If you want to use it in the middle of the night it is fine but otherwise an expensive waste of time. Went back to my old lousy ADSL which is far quicker and a tenth of the price. I strongly recommend you don't sign up. I know it is tempting when your ADSL speeds are low but these won't be any better most of the time and you will be a lot poorer.

I was an Avonline Customer from 2012 until September 2016. The installation while expensive went relatively smoothly. However despite subscribing to what was at the time, their premium service we would regularly be beset by problems which would almost always occur outside of their support hours (they used to close at 4pm on a weekday but have now increased this to 8pm during the week, 4pm on Sat but NOTHING on a Sunday). Throughout our time with them download speeds were up and down throughout the day, it became something we just lived with. The other issue was that irrespective of how much data we had consumed in any given month the speed would drop to a level which made it impossible to do anything at around 6.30pm EVERY evening so Netflix etc went out of the window. I was never once offered a credit for poor service, an apology, an upgrade on the router, modem over my 4-year relationship or any form of customer reward. I decided to write to the CEO outlining my frustrations and never even received a reply. So in September 2016 I decided that after spending nearly £4K enough was enough and I gave them a month's notice. They did not acknowledge my cancellation date and then after chasing they forced me to pay another week. They then asked me to return a 4-year-old modem, router and rusted satellite dish or face another couple of hundred quid in costs. I had to get up on the roof and dismantle it myself. I am now paying one-third of the cost and enjoying speeds that are 30X what I got from Avonline. My advice would be to tread carefully and if you have a choice go elsewhere.

The broadband is adequate for my needs. However since day one, the Financial department as been hard work. They got the initial invoicing so wrong I worked it out and sent it to them, it came back wrong again. Three tries later they got it. Then the invoice was wrong again next month. When I upgraded I sent the full details to invoice me, they messed up again. After paying off the installation installments I made sure to tell them how much to charge me and they got that right. This time last year I checked the account was up to date and was told by credit control it wasn't. After lots of emails I was charged too much and not refunded. Since then I've had to ask for every invoices to pay. Last month I told them, no more, they send them without being asked as it's their responsibility. This month the invoice came, 15 days late, with some excuse about an email that I never got and a price increase never discussed or implemented by them. When I asked why, I was informed no more invoices would be sent to me. I just had to keep on paying ! Of course this is unacceptable and told them so, every service provider invoices their user as they are legally obliged to do so. Waiting to see what happens now. I spend a lot of time dealing with the Finances of this otherwise OK broadband company. The dish is huge, heavy, ugly and catches the wind, waiting for it to bring down part of the house wall. The instillation guy was great. Sales department slow but once you get them effective.

I signed with avonline in 2015 and was beset with problems from day 1.
it took an engineer 3 visits to finally get some kind af stable service. I started on a low usage service but quiclkly found out it was not enough so I upgraded which I found to be very easy to do, however if you want to downgrade later you are beset with charges and extension of contract. I have found the service to be totally unacceptable being informed that an intermiitent service is due to rain or wind. I would not recommend this broadband supplier to anyone. Stay well clear.

Before you get satellite broadband be sure that it does what you need.
It's great for streaming films and music but not so great for browsing the internet or using a VPN (virtual private network) as the latency (the time it takes for the signal to go from your network, up to the satellite, down to the receiver and on to the target server and back again) is long. Although the reported bandwidth isn't bad (up to 20Mbit) the latency can ruin this with waits of up to a second per click. It's often the case that a work VPN won't even work.

Avonline themselves were good but have increasingly become much worse at customer service. On a working day at 4P.M. it took their team 15 minutes to just answer the call. That's pretty poor considering that others can at least answer the phone in 30 seconds.

The result: Could do much much better.

Bad or not existence of Internet. Support ? Everybody can say reboot your router. Floor manager total ignorant. I have chances my account so I don't pay anymore. I won't pay for nothing then problems. Never more avonline. Send the money to me instead.

Had weeks of trouble with this company, they never send technician, or reply to emails, and now threating me!
So slow and never works and then claims more money saying you used all your usage!
I could go on and on!
Please stay away, I'm in contact with trading standards.

I live in an area with 1Mbps ADSL broadband. I took out a 2 year deal with Tooway/Avonline and can't wait to get out of it.
I use my internet mainly for Netflix/Apple TV other than general surfing, which is why I went with their 20Mbps service.
I started on a 10Gb package, but was breaching it and so getting shaped/limited to 256Kbps each month. Fair enough I thought, so upped to a 30Gb package for £50 per month.
I now find out, somewhere in the small print, that there is a fair usage policy, where once you use 50% of you data allowance, then certain uses are put into a usage pool only usable between 11PM and 6AM or something.

One such type of usage is streaming video/films. TOTAL SCAM

So, I buy, a 30Gb package, but am not allowed to use it how I would like. Apparently using whatever data I want within my 30Gb limit is deemed "unfair".

I'm out of contract at the end of August, I will be leaving. Paying £50 per month just to send emails faster is just not worth it.

Bye bye Avonline.

Í signed up for this provider when they confirmed I could use this for IPTV. Afterabout a week they introduced a so called fair data policy, which in fact resulted in a reduction of the data speed to less than 500kbt (yes like an old modem) because I had used too much! They should know that IPTV requires a lot of data, but nobody cared to warn me about this! I have paid for installations and 8 months subscription and spend hours on email and phone to complaint about this. Now I cancelled my credit card so they can't take more money as this is almost a scam. In the evenings I can't even surfe the internet let alone watching tv is absolutely impossible.

I went to Tooway through Avonline because (like most of their customers) I live miles from anywhere and I was only getting a connection of about 1.5mbps through the phone line (regardless of the ISP). Satellite connection made loads of sense. After a few weeks of waiting for an appointment to install the system came, the engineer was good, and the system gave me what it was supposed to. Goodbye BT, hello 20mbps, happy days. Then everything collapsed. Im writing this review with my laptop tethered to my mobile phone because my download speed is currently measured in kbps and not mbps. The guys at the call centre (who I now feel I know very well) try their best but cant help but say that all the tests are coming back normal, the power is good, maybe the speed test is unreliable (their own speed test service!!), and that there isn't a problem, lets try a reboot of the modem (because the last 32 reboots may not have rebooted very well)....maybe it is all a figment of my imagination. And the imagination of my 4yr old and 5yr old who are waiting 12 hours and 49 minutes to download The Smurfs!

Looking forward to going back to BT and revelling in a 1.5mbps speed.