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Rated 1 out of 5 stars

Terrible company avoid at all costs! The sales team sold me a service that they offer, took me 3 hours to reach the support and when I tried to cancel they made all effort possible to not cancel my p... See more

Rated 5 out of 5 stars

Avoxi has been a fantastic partner for our business communications. Their platform is reliable and easy to use, but what truly sets them apart is their excellent tech support. Any time we’ve had a que... See more

Rated 5 out of 5 stars

I found all the staff to be very helpful in guiding my business set up over genius. Initially i found the interface very complicated however post video call with the staff... things were easy. I just... See more

Company replied

Rated 1 out of 5 stars

Just another scam company, their 0800 service worked smoothly for about 2 months and then stopped working. After multiple inquiries they were adamant the only solution was upgrading our plan to a sign... See more

Company details

  1. Telecommunications service provider
  2. Business-to-Business service

Written by the company

Moving your communications to the cloud doesn't have to be difficult, or expensive. With AVOXI, we enable your company to work anywhere at any time with our global voice and contact center solutions.


Contact info

  • Circle 75 Parkway 1000, 30339, Atlanta, United States

  • avoxi.com

2.0

Poor

TrustScore 2 out of 5

156 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Unethical and Greedy Company - Take your business elsewhere

Avoxi charged me for a service I never subscribed to, charged me more than I was originally quoted due to "admin fees", and called me multiple times to sell me more services - despite me asking them to not call me.

I continually felt like I was fighting against Avoxi every step of the way. They could have easily just provided me the service I paid for, but they had to go a step farther and be unnecessarily greedy and predatory.

Had I not noticed my bill was over double the normal amount one month, Avoxi would have kept charging me for something I did not ask for and was not using.

Clearly Avoxi is a company have no qualms with taking advantage of customers to try and make a quick buck. I'd highly recommend you avoid using Avoxi at all costs.

6 May 2022
Unprompted review
AVOXI logo

Reply from AVOXI

Tom - Thank you for your feedback. Our team is dedicated to providing transparency and building trust by communicating all new services and fees. It’s unfortunate to hear about your experience but I’m happy to see that our team has already provided a credit to your account in response. If there is anything we can do to win back your business, please don’t hesitate to reach out to feedback@avoxi.com. We’d love the opportunity to work with you again.

Rated 4 out of 5 stars

Avoxi is easy to use

Avoxi is easy to use. I have had some issues during the set up but the support team was quick to response and helped me to resolve it quickly.

23 February 2022
Unprompted review
AVOXI logo

Reply from AVOXI

Thanks for the review, Michelle!

Rated 5 out of 5 stars

My Team member was unable to make calls…

My Team member was unable to make calls to Singapore partners, there was constant connection error that was faced while reaching to a mobile/landline numbers. This issue was ongoing for 15-20 days.

23 February 2022
Unprompted review
Rated 5 out of 5 stars

Good Experience

I had a good experience with Avoxi for a year. Their phone support and chat support is quick and helpful

23 February 2022
Unprompted review
AVOXI logo

Reply from AVOXI

Thanks, Carlos!

Rated 5 out of 5 stars

Choose your number and make it live...

Starting from searching for the required number on AVOXI and its implementation in production takes no time, within few minutes you get your number ready and working...

23 February 2022
Unprompted review
AVOXI logo

Reply from AVOXI

Thanks for the review, Surendra!

Rated 5 out of 5 stars

Best experience with Avoxi

Avoxi provides an excellent, professional and friendly service. No questions or issues remain unsolved. Best experience with Account Manager - Justin Da Costarista!

23 February 2022
Unprompted review
AVOXI logo

Reply from AVOXI

Thanks for the shout out, Ani!

Rated 5 out of 5 stars

Great customer service that solved my problem

I got a little bit issue for the caller ID previously, the number sometimes showed up but sometimes showed as "private number". Avoxi's customer service actively helped me test with different settings (since the telecom providers in different countries have different settings), finally solved the problem. They are really good at helping the customers to deal with the issues they are facing with, really a superb team.

23 February 2022
Unprompted review
AVOXI logo

Reply from AVOXI

Happy to hear we were able to resolve your issue, Karl!

Rated 5 out of 5 stars

Greate service and landline coverage!

Greate service and landline coverage!
Also have a great support team!
We have more than 2 years working with AVOXI and everything works smoot!
Very recommended!

23 February 2022
Unprompted review
AVOXI logo

Reply from AVOXI

Thanks for the review, Mauricio!

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