AVRillo Conveyancing Reviews 

1,893
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 360 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, making interactions pleasant and efficient. Many highlight the excellent service and communication, noting quick responses and clear information that kept them informed at every stage. The user experience, often supported by online portals and call surgeries, is frequently described as smooth and stress-free. However, some people mentioned issues with communication clarity, including dense emails and a perceived lack of hand-holding for complex processes. A few other people also felt that response times were occasionally slow or that there was a lack of continuity due to changing handlers.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising the team's efficiency,... See more

Service

Reviewers mention positive feedback about service, with many highlighting the professionalism, efficiency,... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the supportive and communicative... See more

Response time

Customers generally report positive experiences with response times, praising quick email replies and... See more

User experience

Users describe positive interactions with the user experience, with many finding the process straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wouldn’t hesitate to recommend Sarah Baker of AV Rillo Conveyancing. She worked tirelessly over a period of two years and previously two broken chains (when the bottom of the chains fell out) to bri... See more

Company replied

Rated 5 out of 5 stars

With Avrillo from instructing them to nearly completion , they have been very supportive through the whole process , guideing me through what can be a very stressful time ... Very helpful team and... See more

Company replied

Rated 5 out of 5 stars

The buying process did go quite smoothly. Some of the legal jargon was quite confusing at times, but the call surgery was very useful and Sarah was able to explain and put my mind at rest. I would r... See more

Company replied

Rated 5 out of 5 stars

After getting my head around having solicitors that only work on line (I'm not very good at tec)Avrillo were very good,very quick at responding to questions, kept us informed on all the progress,and f... See more

Company replied


Company details

  1. #25 of 64 best companies in Conveyancer

Written by the company

AVRillo are specialist conveyancers and property lawyers helping people move home across England and Wales. We are one of the UK’s highest-rated conveyancing firms with a 95% completion success rate, compared to 1 in 3 transactions failing elsewhere. Our award-winning conveyancing team focuses on faster communication, clearer updates, and a safer, more reliable moving experience for buyers and sellers. With thousands of verified reviews, we have become known nationally for reducing delays, preventing fall-throughs, and guiding home movers through the legal process with care, transparency and efficiency.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(1,893)

352 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From start to finish Sarah Baker was…

From start to finish Sarah Baker was always there to help.
I'm not very technical but Sarah was patient and talked me through everything .
She went above and beyond to help in any way .
Sarah was the voice of reason and kept me sane
Thanks so much to Sarah Baker and the team .

25 April 2026
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for your kind and heartfelt review. We’re delighted to hear that Sarah Baker supported you so well from start to finish and took the time to guide you through everything with patience and care.

It’s especially great to know she was able to provide reassurance and keep things on track when it mattered most. Your feedback will mean a great deal to Sarah and the team.

Wishing you all the very best moving forward.

Rated 5 out of 5 stars

Fantastic Professional Service

Sarah Baker and her team at AVRillo have been most professional but also personable whilst guiding me through the minefield of moving house

Thank You so much

19 April 2026
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Reply from AVRillo Conveyancing

Thank you for your wonderful review. We’re delighted to hear that Sarah Baker and her team provided such a professional yet personable service while guiding you through the process.

Moving house can certainly feel complex, so it’s great to know you felt well supported throughout. We’ll be sure to share your kind words with Sarah and the team.

Wishing you all the very best in your new home.

Rated 5 out of 5 stars

Professional service

Professional service. Good , clear communication throughout.
Support and patience when we needed assistance with completing documents.
Thank you.

20 April 2026
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Reply from AVRillo Conveyancing

Thank you for your kind review. We’re delighted to hear that you found the service professional, with clear communication throughout.

It’s especially pleasing to know that the team provided the support and patience you needed when completing documents. Your feedback is greatly appreciated.

Wishing you all the very best moving forward.

Rated 5 out of 5 stars

Communication

Good ,professional and faster

17 April 2026
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Reply from AVRillo Conveyancing

Thank you for your feedback. We’re pleased to hear that you found the communication good, professional and fast throughout.

We appreciate you taking the time to share your experience and wish you all the very best moving forward.

Rated 5 out of 5 stars

Very helpful.

Very helpful.

Excellent all the way through the transaction, even as a pensioner I was able to navigate the portal, which contained everything, and where I was a bit clunky with dealing with my tasks they rang me to solve things, a very good friendly team who get the job done.

16 April 2026
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Reply from AVRillo Conveyancing

Thank you for your kind and thoughtful review. We’re delighted to hear that you found the team helpful and supportive throughout the transaction.

It’s especially great to know that you were able to navigate the portal successfully and that the team were on hand to step in and assist whenever needed. Providing that extra level of support is something we really value.

Your feedback means a great deal to us. Wishing you all the very best moving forward.

Rated 5 out of 5 stars

AVRillo were great!

AVRillo were fast, efficient, sympathetic and helpful and made the stressful conveyancing process as smooth as possible. I would unreservedly recommend them.

14 April 2026
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Reply from AVRillo Conveyancing

Thank you for your kind and thoughtful review. We’re delighted to hear that you found the team fast, efficient and supportive, especially during what can often be a stressful process.

It’s great to know we were able to help make things feel as smooth as possible for you. Your recommendation is truly appreciated.

Wishing you all the very best moving forward.

Rated 5 out of 5 stars

My solicitor was Karen Fernley and she…

My solicitor was Karen Fernley and she was great to work with. Her communication was amazing and I was happy she kept me up to date with good time throughout the process. She was also patient and happy to answer all the questions I had. I would definitely recommend AVRillo to my family and friends and mention Karen's name.

15 April 2026
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Reply from AVRillo Conveyancing

Thank you for your lovely review. We’re delighted to hear that Karen Fernley was such a pleasure to work with and that her communication kept you well informed throughout.

It’s great to know she took the time to answer all your questions with patience and clarity. Your recommendation — and for mentioning Karen by name — means a great deal to us, and we’ll be sure to share your kind words with her.

Wishing you all the very best moving forward.

Rated 5 out of 5 stars

AVRILLO is excellent to work with in…

AVRILLO is excellent to work with in our experience thank you for helping us .

14 April 2026
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Reply from AVRillo Conveyancing

Thank you for your kind feedback. We’re delighted to hear that you had such a positive experience working with AVRillo.

We truly appreciate your thanks and wish you all the very best moving forward.

Rated 5 out of 5 stars

Karen was amazing

Karen was amazing, answered ALL my questions, always on the other end of an email and always made sure it was a smooth ride for me! Couldn’t recommend her enough!

11 April 2026
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Reply from AVRillo Conveyancing

Thank you for your fantastic feedback. We’re delighted to hear that Karen was so responsive and supportive throughout, and that she was able to answer all your questions and keep everything running smoothly.

Your recommendation means a great deal, and we’ll be sure to share your kind words with her. Wishing you all the very best moving forward.

Rated 5 out of 5 stars

Great communication

Karen was super helpful and professional through the process. Communication was great and if I emailed her she responded within the same day. Karen made the whole process go through so smoothly when it could have been very stressful. Would definitely recommend!

3 March 2026
Unprompted review
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Reply from AVRillo Conveyancing

Thank you for your wonderful review. We’re delighted to hear that Karen provided such helpful and professional support throughout your matter.

It’s great to know her responsiveness and clear communication helped make the process feel smooth and manageable, even when it could have been stressful. Your kind words will mean a great deal to her.

Thank you for your recommendation, and we wish you all the very best moving forward.

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, pleasant and informative.

2 April 2026
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Reply from AVRillo Conveyancing

Thank you for your kind feedback. We’re pleased to hear that you found the team easy to deal with, pleasant and informative throughout.

We appreciate you taking the time to share your experience and wish you all the very best moving forward.

Rated 5 out of 5 stars

Very friendly team who answered any…

Very friendly team who answered any questions I had within a few hours! Also thec portal system was pretty easy to use so you could track your progress.

5 April 2026
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Reply from AVRillo Conveyancing

Thank you for your kind feedback. We’re delighted to hear that the team was friendly and responsive, answering your questions so quickly.

It’s great to know you found the portal easy to use and helpful in tracking your progress throughout. We truly appreciate you taking the time to share your experience and wish you all the very best moving forward.

Rated 5 out of 5 stars

Excellent Service

Excellent service, fast communication. Helpful, reliable and overall pleasant experience using AVRillo. Highly recommended.

5 April 2026
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for your kind review. We’re delighted to hear that you found the service helpful, reliable and pleasant throughout, with fast and clear communication.

Your recommendation is greatly appreciated, and we wish you all the very best moving forward.

Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout. Would highly recommend

29 March 2026
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for your kind review. We’re delighted to hear that you received excellent service throughout your experience.

Your recommendation is greatly appreciated, and we wish you all the very best moving forward.

Rated 5 out of 5 stars

AVRillo made moving house so easy and…

AVRillo made moving house so easy and simple. Was completely stress free and fast.

5 April 2026
Unprompted review
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for your kind review. We’re delighted to hear that your move felt easy, simple and stress free, and that everything progressed quickly.

We really appreciate you taking the time to share your experience and wish you all the very best in your new home.

Rated 5 out of 5 stars

Very professional and helpful through…

Very professional and helpful through sale process.

Great communication and very easy to deal with

30 March 2026
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Reply from AVRillo Conveyancing

Thank you for your kind review. We’re delighted to hear that you found the team professional and helpful throughout your sale, and that communication was clear and easy to manage.

We appreciate you taking the time to share your experience and wish you all the very best moving forward.

Rated 5 out of 5 stars

Great communication always so…

Great communication always so professional

31 March 2026
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for your kind feedback. We’re delighted to hear that you found the communication consistently professional throughout your experience.

We truly appreciate you taking the time to share your review and wish you all the very best moving forward.

Rated 5 out of 5 stars

Straightforward and professional

Simple, speedy, good communication (apart from grammar). Very helpful and efficient.

31 March 2026
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Reply from AVRillo Conveyancing

Thank you for your feedback. We’re pleased to hear that you found the service straightforward, speedy and well communicated, and that the team were helpful and efficient throughout.

We appreciate any feedback, this is helpful as we continue to refine and improve our communications.

Rated 5 out of 5 stars

I have nothing but complete praise for…

I have nothing but complete praise for the service I received from Neuza Silva at AVRILLO , she was brilliant from start to finish, my house sale was an epic one after my buyer lost her 3 previous buyers before it finally exchanged and completed, if all solicitors worked as on the ball as Neuza and AVRILLO then property conveyancing would be a breeze

31 March 2026
Unprompted review
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for such a fantastic review. We’re delighted to hear that Neuza Silva provided such outstanding support throughout what sounds like a particularly challenging sale.

Managing multiple setbacks in a chain is never easy, so it’s great to know that Neuza’s proactive approach and determination helped see everything through to a successful completion. Your comparison and praise truly mean a great deal to the team.

Thank you again for your kind words, and we wish you all the very best moving forward.

Rated 5 out of 5 stars

Great conveyancing firm

We recently used AVRillo for selling our house and we had very positive experience. They were very responsive and kept us informed at every stage. Their online portal provides an excellent platform for following processes and seamlessly uploading and signing documents. We booked a couple of call surgeries with Nathan and Abigail - they were always kind and informative in explaining the details. We were also very impressed how quickly the team managed the legal work.
Highly recommended.

27 March 2026
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for your wonderful and detailed review. We’re delighted to hear that you had such a positive experience with your house sale and that the team kept you well informed throughout.

It’s great to know the portal made it easy to follow progress and manage documents, and that Nathan and Abigail were helpful and clear during your calls. We’re also pleased that the speed and efficiency of the legal work stood out to you.

Your recommendation means a great deal to us. Wishing you all the very best moving forward.

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