AVRillo Conveyancing Reviews 

We had a very good relationship with our solicitor Victoria, she was fantastic and kept us up to date at all times, she was available with emails regularly and the whole experience was good with avrillo.

Chose due to tenants purchasing property so both parties were able to be dealt with same company in different departments and were promised a quick turnaround. Also our AVR were recommended by our managing agents as having used before for swift transactions.
Going to a solicitor does take a lot of the research from your hands in comparison to conveyancing firm and this is the only part I found stressful, trying to work out exactly what was required and finding all the documents/information. Luckily ours was simple with just a sale.
Jessica was helpful throughout with some quirky help from an AI Bot giving you good news on exchange and completion. Regular updates and the online hub was good but also not always updated in a way that showed you exactly what you had finished. For instance sending the sale document back in post was not put as completed on system.
Costs were reasonable but extras such as Fast Track and expedited exchange to completion.
Overall though happy with keeping me informed and that the sale went through quickly.

Sarah has been helpful since day one, her communication was clear, and she managed everything efficiently, even in a short time. Highly recommend her professionalism!

AVrillo were recommended to us by a family member and we are so glad they were! From start to finish they were helpful, clear and made everything run smoothly. We’d absolutely use them again on any future house purchase and would recommend them to any other friends or family.

My experience with AVRillo when using them to sell my home was very positive... I was always informed of any updates in the sale on a regular basis and the information was always readily available. I could send an email and get a swift response. The whole process was surprisingly quicker and professionally dealt with by a great team.

Dedicated, professional and always there to help with any questions or issues you have. Would certainly recommend them.

Five stars from me .even though I'm not very good at emailing. Made it easy and understandable. Sometimes stressful as is all property selling and buying .thanks guys

Very professional. Use a portal so all documents and emails are documented and able to be accessed quickly.

Victoria and the team are handling a big property portfolio for me, they are the best, Caitlin etc! Victoria has answered every question, if your a big property portfolio holder or interested in being one, Victoria is the one you need to speak to, directly handling both residential and commercial has made the whole process a lot smoother!

Very happy with the service I have received from the AVRillo team, they have kept me informed throughout the process of selling my house and also buying my new house

I couldn’t have asked for a better conveyancer than Karen Fernley at AVRillo. From the very start, Karen handled my case with exceptional care and attention. She has successfully managed the sale of three properties for me in the last year, and each time her professionalism has been second to none.
Every question I had was answered promptly and clearly, and I never felt like just another client. Karen guided me through every step with patience and reassurance, turning what could have been a stressful process into a smooth and manageable experience. Her dedication and genuine concern for my best interests truly stood out.
I am incredibly grateful for everything Karen and the team have done, and I wouldn’t hesitate to recommend AVRillo to anyone looking for conveyancing solicitors who truly go the extra mile.

I felt I was as in safe hands working with Avrillo. Nicole, Kimberley and Sophia were very helpful

Absolutely outstanding service from start to finish; above and beyond in every aspect. Thank you very much!

The communication throughout from our solicitors was outstanding. No question was too small and the advice was always timely, considered, supportive, reassuring and comprehensive.
We can't thank our team enough we are very grateful 🙏. Thank you

Quick service, easy to use dashboard, video calls with your case manager and plain english when explaining actions required.

Kept me updated the whole time, answered any questions I had. Portal to let ne know progress, call surgery for any questions I had, if one team member didn't get back to me another did. Parcel delivered to house full of household goods, would recommend and use them as my conveyancers next time round!

***DO N0T USE THEM***
INCOMPETENCE, ARROGANT and acted like COWBOYS — that sums up my experience with both the solicitor and Horler estate agency. Throughout the process, it felt like there was little to no regard for the duty of care they owe to their clients, which is deeply concerning when dealing with something as serious as a property transaction.

The solicitor’s handling of my matter was shockingly poor from start to finish. Communication was almost non-existent when it mattered most. Emails were ignored, calls went unanswered, and it was virtually impossible to speak to the solicitor or anyone in their team for weeks. Then, once I raised concerns and tried to withdraw, I was suddenly flooded with calls instead of receiving clear, accurate written responses.

To make matters worse, my file was passed between four different solicitors, including trainee solicitors. Each time, I had to go through the same lengthy explanations and provide the same information again, with no improvement in service or understanding. This constant change of handler showed a complete lack of continuity, accountability, and proper supervision.

Agreed timelines were not respected, clear instructions were ignored, and the overall handling of the transaction demonstrated a serious lack of professionalism. Even basic tasks were not carried out correctly — including a mortgage redemption calculation, which was wrong and resulted in a significant overpayment to the bank. This is a fundamental part of conveyancing and should never be mishandled.

Despite the poor service, I was charged additional fees for so-called “supplementary” work that I do not believe was properly explained, justified, or delivered to an acceptable standard.

Horler estate agency was equally disappointing. They recommended this solicitor as their “approved partner,” yet offered no meaningful support when issues arose. Instead of helping resolve problems, they appeared disengaged and allowed the situation to deteriorate further. The lack of accountability and coordination between the estate agency and the solicitor only made matters worse.

The overall attitude across both parties felt dismissive and arrogant, with little regard for the client’s position or instructions. The entire experience was stressful, chaotic, and entirely avoidable.

My advice: do not sign anything on their online platform without extreme caution, and think very carefully before using this solicitor or accepting Horler estate agency’s recommended partners.

I would not recommend either to anyone looking for competent, professional service.

(Nathan Carter-Lunn and Angelo Piccirillo of the founder were involved the communication)

Excellent service. Nathan was amazing throughout. Highly recommend.

The process with AVRillo was very good. Buying a property is never stress-free, but the regular updates and the online portal genuinely helped and made a real difference throughout the process.

Karen, who was my main point of contact, answered all my questions via email in a timely and clear manner, which was reassuring during what can be a stressful time. Overall, communication was consistent and transparent, and the process felt well managed from start to finish. Thank you !