Awards.com Reviews 

1,045
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 371 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the smooth and pleasant ordering journey. Customers frequently praise the stunning quality of the custom awards and the exceptionally secure packaging that guarantees safe delivery every time. Consumers also highlight the outstanding customer service, noting that the incredibly helpful staff makes designing and purchasing products completely effortless. Some reviewers were not happy with customization errors, mentioning frustrating issues like incorrect engravings, wrong materials, or major proof process disappointments. A few other people also felt that customer support could be completely unresponsive or unhelpful when trying to resolve these unfortunate order mistakes.

What people talk about most

Product

Clients share positive opinions on product quality, expressing satisfaction with the beautiful materials,... See more

Quality

Reviewers highlight positive aspects of quality, noting that the items are beautiful, well-packaged, and... See more

Order

Reviewers mention positive feedback about order, frequently highlighting the ease of the process, prompt... See more

Staff

People report positive experiences with staff, frequently highlighting attentive representatives who respond... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting exceptional support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I LOVE working with Awards.com! Melissa, our account manager, reached out to ask if we needed to order awards again this year. From sending her our order details, proofing, and delivery, the entire ti... See more

Rated 5 out of 5 stars

I inquired about a custom order and a representative reached out to me the same day with some product suggestions. I was able to select an award within my price range and was provided with a proof rev... See more

Rated 5 out of 5 stars

April Griffin has been my go-to contact every year and she makes the entire process of getting our anniversary award gifts taken care of seamlessly. We love the Alexandra Bowl and it works well fo... See more

Rated 5 out of 5 stars

Our company has used Awards.com for about 8 months and their glass service awards we use to recognize our milestone employees are a good quality and attractive product. I like working with the team at... See more



Company details

  1. Trophy Shop
  2. also in
  3. Business-to-Business service
  4. Corporate gift supplier
  5. Promotional items

About Awards.com

Written by the company

Awards.com is a distinguished provider of custom awards, known for their extensive array of elegant recognition awards. They specialize in crafting bespoke crystal awards, which serve as timeless tokens of appreciation, and glass awards that combine contemporary design with classic elegance. Their catalog also features a variety of plaque awards, from traditional to modern, perfect for honoring any achievement. For commemorating steadfast commitment, their service awards for employees are tailored to celebrate milestones and contributions. In addition, Awards.com offers an impressive selection of acrylic awards, prized for their durability and clear, glass-like appearance. Every piece from Awards.com is meticulously designed to convey a message of excellence and is an outstanding way to acknowledge the hard work and dedication of individuals and teams alike.

FREE Shipping*

Written by the company

on orders over $500 within the US & Canada*
FREE UPS Ground Shipping on minimum merchandise purchase of $500 to one Contiguous US and Canada (excluding Yukon, Northwest Territories, and Nunavut) shipping address. Limited to US & Canadian orders. Other exclusions may apply. See site fore details.

100% Satisfaction Guarantee

+ Lowest Price Guarantee

100% Satisfaction GUARANTEE

We guarantee that the products you received are as advertised and manufactured at the highest quality and delivered at our lowest advertised price. If you are not 100% satisfied with your Awards.com purchase within 30 days of receipt, we will exchange your item or refund your money. We'll do whatever it takes to make it right!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.7

All reviews

(1,045)

344 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a wonderful experience working…

I had a wonderful experience working with the customer service team at Awards.com. From the beginning, they were extremely responsive, patient, and helpful throughout the customization process for my award. When the original logo image I submitted was not high enough quality, they quickly contacted me and clearly explained what was needed so the Art Department could produce the best possible result.

I especially appreciated how attentive the team was when I submitted different versions of the image and asked questions about how the design might look on different award shapes. They communicated with me every step of the way, updated the Art Department promptly when I sent a new logo, and gave me options that helped me feel confident in my final choice. I ultimately selected Option B, and the entire process felt smooth, professional, and personalized.

Excellent customer service can make all the difference when ordering something meaningful, and the Awards.com team truly demonstrated that. Their patience, quick responses, attention to detail, and willingness to work with me made this a very positive experience. Thank you for taking the time to make sure my award would look exactly the way I envisioned it. I would definitely recommend Awards.com to anyone looking for a company that genuinely cares about the quality of its products and the satisfaction of its customers!

20 July 2026
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ 5/5 Stars

⭐⭐⭐⭐⭐ 5/5 Stars

I had an excellent experience with Awards.com from start to finish. The quality of the products exceeded my expectations—they were well-crafted, looked professional, and arrived exactly as described.

The shipping was impressively fast, which was especially important since we were working under a tight deadline for an event. Everything arrived on time and in great condition.

What really stood out, however, was the customer service. The team was incredibly responsive, helpful, and genuinely committed to making sure we were taken care of. They answered our questions promptly and went above and beyond to ensure we had a great experience.

I highly recommend Awards.com to anyone looking for high-quality awards, fast turnaround times, and outstanding customer support. We will definitely be ordering from them again!

20 July 2026
Rated 1 out of 5 stars

not customer friendly nor professional

not customer friendly nor professional

20 July 2026
Awards.com logo

Reply from Awards.com

Thank you, Sylvia, for your feedback. We’re sorry to hear you felt the experience was not customer friendly.

After reviewing the order, the initial proof was sent on 4/30, but we did not receive feedback until 5/11. Production timelines begin once proof feedback or approval is received, and the delay in response made the 5/20 event date difficult to meet without rush production and overnight shipping.

We understand there was confusion because the art glass proof showed the base layout rather than the full award. Since art glass pieces are individually made and each one is unique, our proofs focus on the personalization area to confirm accuracy before production.

Our team did provide rush options to meet the event date, and we continued working on the order and providing updates, including tracking for the remaining items. We regret that the process felt frustrating, but we do appreciate the opportunity to clarify the timeline and proofing process.

Rated 5 out of 5 stars

Cremation niche plaques

I needed two plaques made for my parents' funeral and subsequent inurnment in a columbarium niche. I had to run each proof by my 3 siblings for approval. Thankfully, Awards.com layout designers were very patient with my numerous changes and requests. The proofs were spot on and the quality was superb. The final products were absolutely gorgeous and the personalization fantastic. So thankful to work with such an accommodating and professional company. The plaques were packaged carefully in black boxes that we used as a backdrop for the clear plaques in the church service. Highly recommend!

8 April 2026
Unprompted review
Rated 3 out of 5 stars

I've had several issues since we…

I've had several issues since we started working with Awards.com. I thought I'd give them another chance and ordered a plaque from them. I gave the correct shipping address but then the plaque was shipped to my office and not the recipient.

13 July 2026
Awards.com logo

Reply from Awards.com

Thank you, Tina, for your feedback and for giving us another opportunity to earn your business. We sincerely apologize that the shipping address change was not properly executed. Once the updated address was provided, that change should have been processed accurately, and we regret that it wasn't.

Of course, we'll reship the plaque to the correct recipient at no additional charge. We appreciate your patience and the opportunity to make this right.

Rated 5 out of 5 stars

April Griffin has been my go-to contact…

April Griffin has been my go-to contact every year and she makes the entire process of getting our anniversary award gifts taken care of seamlessly.
We love the Alexandra Bowl and it works well for those who don't want a traditional chair.
Thank you for making my life easier - LOL!

13 July 2026
Rated 5 out of 5 stars

Strongly recommend

Turnarounds for Proofs were quick, and all changes were incorporated perfectly.
The finished product looks much better than what it looked on the pdf file.

7 July 2026
Rated 4 out of 5 stars

Made it right!

Highly impressed with Award.com. My initial review read: 2 out of 4 of the items are damaged! however, They contacted me and resent the items. Thanks for making it right.

5 July 2026
Awards.com logo

Reply from Awards.com

We’re very sorry they arrived damaged. While we package our awards carefully, it’s clear they were not handled with the care they deserved during transit.

Of course, we’ll replace the damaged items right away. Our customer service team will be in touch to get the replacements processed as quickly as possible. We appreciate your patience and the opportunity to make this right.

Rated 5 out of 5 stars

Pleasantly surprised and very satisfied!

Always reserved when it comes to online orders for time sensitive and high impact recognition gifts for employees, however from the beginning to the end doing business with Awards.com was a pleasant surprise! Under promised and over delivered an exceptional product with outstanding customer service. Thanks - I will be back.

24 June 2026

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