Away Resorts Reviews 

Was a lovely quiet site, myself and my 2 sister all stayed in an executive lakeside caravan which was lovely, very clean and tidy, the hot tub was checked twice everyday and the guys were so helpful and polite , would definitely stay at Away Resorts again .

St Ives
First impressions of the site were very good, well maintained and looked after. We booked a Stargazer with a sea view and hot tub. The caravan looked lovely with modern furnishings. Naively we weren’t aware the accommodation was pet friendly until we saw the neighbouring caravan had a dog. This explained the dog hairs on the sofas & floor and the dirty carpets in the hallway & bedrooms. It’s not nice to see a dog doing its business on the decking and then walk in & out a caravan.
We also felt we couldn’t sit on the soft furniture in the restaurant area due to muddy footprints, dog hair and the smell of wet dog.
Later the same day it was apparent there was a problem with the drainage in our caravan. We couldn’t use the en-suite and kept the door closed with the window open while we were in the caravan. When showering you could hear the water gurgling through the kitchen sink.
For us, it’s a lesson learned and made us aware to check in future if the accommodation is pet friendly.

We enjoyed our stay in an Exclusive seaview lodge at Whitecliff bay for 4 nights to celebrate my birthday.
The view was stunning, the lodge was very spacious and modern and we were lucky with the weather we got to use the hot tub a few days.
We ate at the nab bar once as we mainly ate out but the food was really good and had a few drinks in the nab bar and culver club.
The culver club entertainment team were great and really trying as it was so quiet as we went in a quiet time. But I feel its quite a walk for some people that are in the site across the road. I feel the culver club should be relocated across the road to the other site as more holiday makers stay there than home owners in the original site.

The only few issues we had weren't major just
1- we found a full babies bottle under the mattress in the main bedroom when I couldn't find my ear plug i lifted up the mattress and there was a babies bottle full of juice (we don't have children)
2- the bed was really uncomfortable and small compared to a lodge we stayed at in another resort.
3- was the keyless entry to the lodge. It wouldn't lock it took a few attempts to lock the door.
4- the parking area wasn't great. You had bins for the nab bar in front of the cars made it really difficult to park your car in and out especially if people had 4x4s or suvs. The bins should be moved further down as they take up a lot of room.

We would come back to whitecliff bay but would probably stay in a Rockstar as seen they have king size beds and better parking.

I recently sold my van after alot of issues .
They have still not paid me three weeks later .
Manager gone on leave and couldn’t care less !

Just checked into the bay Filey, accommodation is not what I booked!!!! Booked exclusive lake meadow view and have ended up with a beach hut which is dirty and smelly!!! Not happy at all!!! I wasn’t even informed of the change of accommodation which I am totally 🤢 disgusted at… “oh we are sorry” well I’m sorry that’s not good enough!!! AVOID AT ALL COSTS

1. Cleanliness: The caravan I stayed in was not properly cleaned upon arrival. The condition of the accommodation was disappointing and not up to the standard that I expect when booking with your company.
2. Lack of Wi-Fi: I was also informed that Wi-Fi would be available during my stay. However, it was either non-existent or extremely poor throughout my time there. This was especially frustrating as I had planned to use the internet for personal and work-related purposes.

I immediately brought these concerns to the attention of your customer service team, but despite my efforts, nothing has been done to resolve the situation. I find this lack of response extremely disappointing and unacceptable, given the circumstances.

First time at tattersall lakes and it won’t be our last. Impressed with site , especially bar 49. Such a nice chill out bar.
Only thing is, we booked a luxury caravan, looked nothing like the vans on the pic and was too far away from everything.
As a group of 5 adults and 3 children aged 18 months , 23 months and 10 years we was very dissatisfied with the entertainment.
There wasn’t any on the sat night unless you paid extra. Although it was only £6.50 , add that up for all of our party, and even though we already had passes, we wasn’t happy about paying the extra and there wasn’t an alternative.

Reception were very dismissive of anything, but on arrival the small under counter fridge feezer was propped up with cardboard & the shelf and bottom box were missing. Goodness knows how a family of 6 (it was a 3 bed/6 person) would have got all their food in there even with a shelf and box!! But we had to just pile things up and catch them from falling when we opened the fridge. We were given various excuses the first 2 days, there are no spare shelves etc we will have to order some...followed the next day by..we put in a huge order for shelves a while ago and are still waiting for them to come. There were also supposedly NO spare fridge/freezes on site and even if there were, it couldn't be swapped as it was a big job to do that. Eventually they decided there was a spare fridge/freezer, so they brought it round and put it in the lounge where it stayed for the duration of our holiday. The other one stayed in the kitchen, one of the workers told us that we had propbably been allocated a welfare accomodation which is used as short stay emergency housing by council and therefore it's not kept to the usual standard, but when the park is fully booked they will let them out to holidaymakers if not needed. The seating was all badly stained, looked like maybe a child had wet itself on there to be honest. I will say at this point that I stayed here in July with my mum and had a lovely, clean place..this one I booked the same but not only was it awful, it had none of the same facilities,,eg the fridge/freezer in July was a proper large free standing one as you would expect for a 3 bed/6 person place. Also in July we had outdoor seating where we could have breakfast and coffee, or a glass of wine in the evening. This one didnt, reception said that's not their fault, I didn't book the right accomodation as not all have that. I showed them my confirmation which clearly states that there was to be outdoor dining space and furniture, which I had paid to have, they shrugged their shoulders and said well we dont have any to give you. They said the only vacant accomodation was a 4 bed lodge, we could move to that and pay the difference in cost which was double what we'd already paid, so we said no thanks why should we pay more, just fix what's wrong for us. They then came up with a ridiculous explanation, that only owner owened accomodation has outside dining, and Rookley are going to tell all owners to get rid of the furniture as it's causing confusion. Bearing that in mind, they then told me that our accomodation was in a bad state and no outside dining as it was probably owner owned and just booked out via Rookley rather than privately. When I pointed out that according to their own explanation, if it was owner owned it would have furniture it was another shrug of the shoulders. The day that the fridge appeared in the lounge, the tv wouldn't work although it had done previously. There was a storm so we thought maybe that was why, and didnt want to bother the emergency number, but in the morning it still didnt work so I rang first thing to report it and was assured it would be fixed that day. No prizes for guessing that when we came home that evening it wasn't working, so I did then call emergency. He came out and found the arial in the back of the TV had been knocked, presumably by the person who plugged the fridge in next to it as there was a bundle of wires and arial lead, the end of the arial was also apparently not a great connection and needed replacing so any accidental knock would mean it didn't quite connect although unless you pulled it right out and then fiddled to get it back you wouldn't see that. He also said that he checked the maintainance log and the job had been signed off as done that day, which obviously it wasnt as we'd had to call him out.
I want to say that the emergency call out and the park ground workers we spoke to were all pleasant and did their best to help when needed, it was the reception staff who just didn't care and couldn't be bothered to do anything at all to help. Based on this experience I won't return, which is a shame as it's a lovely setting and if you get lucky and get a decent accomodation it's a great place to stay. Unfortunately I've experienced the good, and this time the worst and won't take a chance again.

Booked a week in a luxury caravan at newquay bay, rusty radiators which were faulty, dirty fridge and cheap mattresses that the springs poked though. After 2 nights of not being able to sleep. We left !! Total waste of money And an 800 mile round trip. Extremely disappointed.

Would give absolutely nil if could, we booked a indulgent beach house grande, when we arrived it was certainly none of the above accommodation , the carpets would have walked out of the door they were disgusting, dirty is an understatement, same for the lounge furniture 2 matching material cream supposed sofas and a separate brown and cream chair, we covered the sofas with spare duvets.
Could not walk into the bedroom where the carpets are without footwear.
Complained to reception straight away to be told we would have to accept voucher for fifty pounds to spend in the pub on food and drinks, no other accommodation was available.
Sure the entire property had not been cleaned housekeeping was supposed to call round did not happen and we stupidly waited in for them.
The voucher turned out to be useless because the food was absolutely appalling beyond belief, 2 pizzas fed the seagulls, and the fish and chips was unacceptable also.
Would not return for free to the beach house side, we found out this was the old side apparently by nice couple renting same indulgent lakeside , even though they could not see the lake at all.
Could not really call it a lake but advertised as the lakes.
Could not make this up.

Very expensive 2 night stay in a supposed “ luxury” cabin at Sandy Balls. Cannot check in til 4pm and must leave by 10am so really only a day and a half. Travel cots come with NO mattress so be warned!! Ended up having my 18mth old grandson in bed with me half the night. Cabin was cold as central heating didn’t work. Shower leaked badly over floor. Cobwebs in corners and dirty yellowed areas around sink and toilet. We found staff to be very offhand and simply not looking out for customers needs. We accidentally left two coats behind and the indifference shown in trying to help us sort issue was terrible. Will NOT go back nor would we recommend as despite issues with cabin they are not prepared to consider any sort of refund.

I stayed at Tattershall lakes from 12-16th August. I booked some activities which were cancelled due to bad weather. I was told my refund would be with me within 14 days. It’s now 18th September and I’ve received no refund. I have rang several times and also e mailed with no response. Our friend stayed in a separate caravan also with his 5 children and one of the kids found a bag of cocaine behind the sink. This was reported at the front desk and emailed also as a complaint which photographic evidence and we’ve had no response from this either. This is not acceptable and I would not recommend staying at Tattershall or booking any activities.

We rented a disabled lodge from Sandy balls. The lodge was very old and tired looking . The lighting was very poor in the bedrooms prob due to it all being wooden inside. Some of the strip lights were not working in the bedrooms. Sofas had holes in the cushions . The wet room was fine apart from the radiators were all rusty . We only found out just before we were to depart that there was no internet which I think is very poor. And there was no phone signal either . The plus was we were near all the facilities so we had to go there to obtain internet or phone in an emergency .

We have just came back from spending a week at the roocky isle of white

Well were do I start
The lodge was dirty and the shower was so bad the dirt and scum was horrible .

The tv aerial was in the cupboard tied to a chair and we had no access to internet after emailing and asking several times for support

The cleaners did come and clean the shower but not very well .

even the hot tub was dirty with. Sand in it .

To be honest I was not impressed with the company and with the was nothing was done
This place was recommended to us I will not be recommending this to anyone . I feel the money we paid was not worth what we should have received

Do i really have to leave a star! I dont know where these people who think that tattersall lakes is worth 5 star either their blind or not very fussy. Breakfast had to be eaten in the spitfire bar i was on half board charged more for full breakfast not advertised apparently there is a seperate half board menu never offered this it takes ages to arrive lukewarm bacon looks like it was shown the pan. The final straw drank a cup if coffee waited till finally i left and had to buy some cererals at the shop in order to eat and as a diabetic very important. Dinner was informed that certain things i wanted that evening were extra at which point left had to eat at the pub which cost £31 atmosphere much better not many running round screaming kids first time my dog could relax so if you must come here don't expect much and certainly don't buy the breakfast or half board option not worth it and certain places the dog cannot go so limited. Went to make an offical complaint the manager/s could not even apologise in person sent a minion to do it for them rang head office told it was the park that had to deal with this in fact when i said i wanted to leave early they coukd have not given s--t nit what told by head office not what was told by them they would try to find a way for me to stay like everything else about thus park / company the caravan while basically clean on closer inspection not so the only good thing about this rat hole is the jet ski place which does have a really nice cafe so therefore i am leaving early supposed to have been a relaxing get away before having a surgical procedure did not get that and has for the planes well don't forget your hear defenders you will certainly need them

Wish I could put 0 stars. Absolutely disgusting place. Despite saying it would, we had no parking space next to our house when all others did, so we parked on the side of the road a fair walk away. The lodge was dusty, had loads of cobwebs and was FILLED with spiders! We called reception twice and had two of our party walk up on two separate occasions to ask for a hoover so we could clean the place ourselves and we got nothing for over an hour and a half. It was dirty enough that we didn’t want to unpack or move around without cleaning so this time was wasted sat in the kitchen waiting for them. Many members of our party were reduced to tears within the first few hours because of the dirtiness of the place and the unhelpfulness/ boarding on rudeness of the staff. We also came to find out there is no WiFi, also despite saying there would be on website. Clearly in this area there is bad connection as well, which means we couldn’t even access our 4G/ 3G either. No access to internet what so ever! Really bad considering this was a multi generational holiday (grandparents, parents and adult children), we had hoped to play some games together and watch some of our favourite childhood/ family films and we couldn’t. Could barely even send a simple message to a friend on iMessage. After this awful first day we got to bed and the fire alarm went off… repeatedly. Long story short we found out it was being set off by the shocking amount of spiders in the system. This is the worst accommodation I have ever stayed in in my entire life.

Paid for a indulgent caravan on bude holiday resort to be put in a very substandard dirty van with broken furniture chair dirty and falling apart also the sofa was same condition stinking dirty as well curtain rail well seeing was believing mind you lol 😂 they did say they could send someone to fix it and the furniture we have had to downgrade to luxury 😂😂 so called and they would be able to give us a slight refund would prefer to have what we paid for if it wasn’t for my husband I would leave and go home but he needs his break for reasons I can’t go into on here apparently nothing available in the standard we paid for do I believe them no still got people coming in today put them in our allocated dirty caravan and give us there’s take care of your already arrived visitors first then get the other van up to scratch for them to go in not hard really 🤔

Whitecliff Bay Isle of Wight. Hot water in kitchen was so dangerous it came out boiling it was steaming, the dog bin near the children’s play area hadn’t been emptied for 3 days it was overflowing onto the grass. No mattress protector on any bed. Extra charge for dogs shouldn’t be , as units are not deep cleaned as in both our units our dogs got fleas within 1st day. Management did nothing. Only good thing is the beach

Accommodation was advertised as superior luxury chalet with hot tub. Superior luxury it was not. There wasn’t any luxury in this chalet…..space was very small, beds were uncomfortable, hot tub was difficult to get in and out of with no space to walk around it. Disappointed to say the least and was definitely not worth the money paid. Would not recommend!

Filey Bay - very dirty accomodation on arrival - spent 5 days so far fighting allergies due to the level of food, dust, dirt, grime and pet hair throughout the property.

Facilities are expensive and poor - one pub for food available (other food outlets advertised are closed) and arcades dont work or take the kids money without play!

Food at the pub is low quality and expensive.

Staff are friendly enough, but don't offer much else.

No childrens entertainment or live as advertised on website. Bookable activities are run by teenagers with little to none customer service skills or experience. Activity times cut short (15 minutes in total to make slime).

All in all, poor site and completely different experience to our Tattershall lake holiday and our Haven holiday at Primrose valley . Less luxury/ superior feel and more budget/ basic economy. Will not be returning.