Aws Amazon Reviews 398

One day, you will wake up and get a message in your inbox about the suspension of your account for no reason.

When you contact support and finally get a reply, you will find out that they need documents for verification!

It's okay to ask for verification, but why did you suspend my account for days and stop my whole business !!

Stay away from this, please, if you have a business and fear for your reputation.

It takes hours to find where you costs are coming,
invoices are really hard to pay (and they re-appear on the list, so you might end up paying them twice).
Support uses fake names (pretending to be women).
Support promised that there will be no more costs coming, but sure enough next year found out that there are some new invoices after that support case!
Scam company.

It has been months upon months of security issues crashes and hiccups. Both my team and myself are at our wits end. The bugs are impossible to deal with and every month we are set back by some new problem that the security team deals with over the course of 1-2 very slow weeks. The sheer amount of money this project has lost just trying to work around this impossible web hosting has convinced us that it is time we move on if we ever want to see this website launch.

The AWS EC2 infrastructure it's amazing. It works as expected and I've never had a single problem in the two years I've been using it. for the free tier, uptime is really good and bandwith too

Luke was phenominal. He went above and beyond to help me with my issue. Multiple calls and follow-ups just to ensure that everything was working as expected. I'm seriously blown away by the level of care and attention to detail. Luke is an absolute credit to your organisation. If you have an employee recognition scheme in place, please please please ensure that Luke is rewarded.

we've got some servers. and it stopped working suddenly. we don't know why. we can't get the logs because it gives error. we are just re creating our environmont from scratch because we don't know what happend.

AWS (Amazon Web Service) is the Worst web hosting site I ever visited. It made me feel boring and tired just to be there. This site is designed to be 'User Unfriendly,' pages are cluttered with lines and lines of tiny alphanumeric characters everywhere but omitting most crucial details in critically important sections, and things needed to be seen are not visible, just to name a few. Kept an account for only 3 days due to a severely delayed web project but the billing personnel debited for absolutely no services (no hosting, no developer, no route 52) and took 20 days (13 days waited + 7 days to credit) to get a refund. Will not come back to AWS to open an account ever again. I would rather use Scala Hosting when it's ready for uploading.

Switch while you can! Clunky. Slow. Poor customer service. We moved part of our tool to a new server and the experience was amazing - night and day. Vercel is the way to go!!

Its been 4 years since I discontinued my trial of AWS and I still get the 'faithful' email on time every month asking me to pay £0.0. Surely AWS computer programmers can write a simple program to check for account active/inactive status before sending this email? I can send screenshots. Reminds me of my favourite song from Eagles Hotel California - "you can check out but you can never leave" :)

Title: Absolutely Horrible Customer Service – Shocking Experience

If I could give 0 stars, I would.
I’ve been trying to pay an invoice for HOURS to restore our live website — which is critical to our business — and the way this situation has been handled is nothing short of disgraceful.

Your team blocked our site, and despite repeated requests for a manual payment link, no one has followed up. The person I spoke to on the phone didn’t send anything, and now your support team keeps hanging up. There is ZERO accountability. No urgency. No basic customer care.

This is not just poor service — it’s negligence. We’re running a business, not playing games. Treating customers like this is unacceptable. Fix your support and start treating urgent issues like they actually matter.

I wanted to take an AWS exam and redeem my 50% discount voucher from a previous certification. AWS refused, claiming my account was linked to another email I no longer have access to.

Meanwhile, they keep emailing me at my current email, yet insist they need access to all past emails before doing anything.

When I requested to delete my account and personal data under GDPR, they refused—offering no alternative verification, no GDPR officer contact, and no escalation. They simply refused and closed my request.

Now, I’m forced to file a GDPR complaint against AWS just to exercise my Right to Erasure.

From a simple exam request to a legal dispute—disgraceful.

I have unsubscribed from all AWS emails about over 20 times and they still keeping sending me emails.

There's no obvious route to contact support about the issue. Chatbot tells me computer says no.

Multibillion dollar tech company can't get basic UX right.

Been with AWS for years, and the support has been degrading for some time. Now, I am unable to login to my account. The AWS phone verification process fails, although I have the same phone number for decades. I've followed all the online support guidance to no avail. I opened a support case but they just sent me the same guidance as online. I opened another support case explaining that I had already followed all of the guidance and they sent an email to say that they would not contact me unless I replied to that email giving my number and the times I am available. I replied to that email but received a reply telling me that I must not reply to that email. I have no idea what to do next, but I am in the position where I cannot control or check the spending on my account and I cannot login or verify or get help. For safety I think I will have to cancel AWS off my card and let them delete my account through non-payment. It means losing all my s3 files, and having to let 2 domain names go, but I don't know what else to do. Lesson learned though. I'm so glad I didn't transfer all my domains and websites over to AWS. Be very careful, to all intents and purposes there is no support from AWS.

I can't login to my AWS account. All the suggested fixes fail. To cap it all, AWS tech help say they can't help with log-in problems unless I log-in.
What fool came up with that policy? I'd love to meet them.

Our company that has been trading for a few years now got declined from using their SES for transactional mail (no marketing). It's one of the best things that happened to us as we found a similar priced alternative that was much easier to setup and work with.

My recommendation: Don't waste your time or money with AWS.

Last week, I excitedly set up a free Amazon Web Services (AWS) account using my Mastercard. They offered a free tier, including a server (Amazon EC2) for 12 months, which I planned to use for my website. I got everything set up perfectly! I hosted my website, uploaded over 15 blog posts (each one costing me around $25 to produce, so that's $400 total!), and was really happy with how things were going.

Then, disaster struck. Today, AWS suspended my account. They said it was for verification purposes. I tried everything to verify it, but nothing worked. They locked me out even though I had uploaded all the required information. I'm incredibly frustrated because I've lost everything. All my website data, including backups, is gone. Poof. Just like that, $400 down the drain because of this sudden suspension.

Honestly, I'm beyond disappointed. If AWS can't reliably provide their services, why offer them in the first place? This whole experience has been incredibly stressful and costly. I definitely wouldn't recommend AWS to anyone. And if they're offering something for "free" that can be taken away so easily, I'd say it's best to stay far, far away. It's just not worth the risk.

I recently tried to deploy a website with a database on AWS, but I ended up frustrated by the confusing user interface and lack of clear guidance on the website. The structure of the site was difficult to navigate, and the information provided was unclear, making it challenging to complete the deployment process.

What made matters worse was that I checked my account balance, only to discover a charge of $31 from AWS. I never received any notification about this charge, nor did I actively sign up for any services. There was no clear communication on what would incur costs, which has left me feeling blindsided and upset.

I understand that AWS provides powerful tools, but the lack of transparency and poor user experience have made me reconsider using their services again in the future. Clearer instructions and better communication are essential, especially when dealing with billing and unexpected charges.

If I can give AWS 0 stars I would. Worse server hosting company that you can go for, especially for start-ups. Avoid at all costs. Super expensive and bad service. The website is extremely difficult to navigate if you are not an experienced developer. You wake up with fees you don't know where they come form and their support team is non existent (sending you articles to sort things out yourself), with infinite number of links and buttons you can click on.

"I encountered challenges with Amazon's password security, finding it overly stringent for my needs. Additionally, my website experienced slow loading times when using LiteSpeed, requiring daily troubleshooting.

Based on my experience, Amazon is best suited for businesses with substantial budgets who can afford their premium support plans, which range from $30 to $100 per month. Higher-tier support options can cost significantly more, reaching five or even six figures annually.

I personally incurred a $7 debt to Amazon, which unfortunately resulted in a collections notice. While I appreciate their services and am considering their telephony solutions, the high cost and subpar support experience have been major drawbacks.

Furthermore, I've encountered instances where advertised 'free' services came with unexpected fees. "

100% scammers, i went for business support plan because it offered 2 months free but my cost to date is now hugely inflated, i would absolutely not recommend AWS at all.