AXA Health Reviews 

AXA wrongly assumed that my foot condition relates to a podiatrist/they just took it literally: Podiatry is a specialized branch of medicine focused on the evaluation, diagnosis, and treatment of disorders affecting the foot, ankle, and lower limb.
So they refused authentication...
I have an orthopedic condition, it is in the foot, but not all foot conditions are podiatry related. My condition is more complex...
AXA just have no understanding of different health specialists. They see the body via parts rather than conditions! Just like a four years old child, foot is foot!
I am really surprised how they train their employees how to reject claims based on body parts, not conditions...

I was utterly blown away with the support and kindness during my cancer treatment. I didn't know that I had full cancer cover in my small private insurance policy, the team explained everything with warmth and every appointment, scan and treatment was paid for - your cancer support team would call and check that I was doing well. You saved me from chemotherapy by approving an expensive US-based test which proved that radiotherapy was as effective as chemo would be in my treatment. I felt your entire team around me went beyond the call of duty - it was actually very important for my state of mind! Thank you.

My daughter did of the dealings with your office and staff and as far as I know everything was fine

Fast and efficient communication

Quick decisions, very helpful and no quibling. Staff have been very pleasant to deal with

Since I have been using AXA heath service it has been a great experience in terms of getting the right specialist and financials too.

Easy to organise appoints
Staff were caring and helpful and took the time to understand my issue

any question I asked there was somebody to help me.
I appreciate the understanding of Axa team to patient's demand and sudden change of circumstances which helped me in speeding procedures
many thanks for the team

Treatment agreed and paid for without a problem. Communicaton required me to chase them, rather than proactively sorting things out. When there was a "problem" with the Anaesthetist rather than AXA ringing me, they told the provider to tell me there was problem, I then had to call AXA. Not customer focussed! When I had the discussion about this topic AXA tried to tell me that I should discuss with the consultant about who he had selected as the Anaesthetist. I had done as they requested and approached one of the Consultants from their list and not been told there was anyting else for me to do. In the end AXA "accepted" responsibility, but I have no idea why they thought that I should get involved.

All phone calls to AXA Health answered promptly. All staff professional, informative, courteous and helpful.
Roderick, especially so.

Rubbish - worst health insurer as commented by several medics.

Overall, I'm happy with AXA. Generally speaking, they have always covered what needed to be covered; however, the administration experience is a nightmare.

It really depends on who you get when you call them to ask for a referral. You can get someone, and they can refer you pretty quickly. For the same issue, it could take up to an hour. I've experienced this. Some of the representatives are great, and some are just terrible, so it's really hit and miss. I've had some unfortunate, very long wait times for essentially the same query.

The other thing is you have to call them up every single time to check if a doctor or hospital is covered. Now, these lists are available on doctor find websites like that, where the doctor states that they are covered or not, and on their own personal websites. You still have to call access. You can't even go online, and there's no database on their website to check. You have to call them, and that's another annoyance, I would say.

From an administration standpoint, it's not very good. For providing cover, it seems to be pretty good.

AXA's system for customers to receive medical help are too fragmented. You end up being put through so many BOT processes, with Virtual Lucy being the worst.
When I was with BUPA, it was more straight forward and quicker to speak to an operative instead of computer questions getting no where!
If Bupa are 10 ten AXA would be 3.
Hi Dan, You said you have tried to contact me by phone, but there are no missed calls from AXA!

Continuous errors in dealing with a valid claim which they had authorized

Absolutely happy with AXA. I had an issue with my hip, pain and I phone AXA and spoke to the operator they were very understanding and Advised me step by step of the process to take. I followed their process that they advise and was in to see a specialist and they got my problem with my hip sorted in a couple of week so happy and so great full. Thanks AXA.

Day procedure completed with ease and simplicity. Staff polite and helpful.

Great service. Everything from beginning to end was handled quickly and effectively. Staff dealt with all enquiries with professionalism and empathy.

I was treated aggressively and I felt Axa tried to do everyting in theor power to not support and pay for my claims. I fear having to call and speak with anyrbody who works for this insuirance company. Horribel experiences.

Easy to book appointments and regular emails and texts when having / booking treatment