AXS.com Reviews 309

Bought tickets for Stones/Beatles show at Pikes Peak. Stones band did not come out except for last two songs. What was sold and advertised is completely false. Contacted ACS for refund and of course have not had a response.

Turn up for the Benson Boone gig having sent £1000 plus hotel and train. On arrival we get told the gig is cancelled. Cancelled meaning a refund, but a few days get a notification saying it's postponed meaning no refund. All that money earning interest, whilst many are left out of pocket just before Christmas!!!! I can't afford to pay for travel and hotel expenses for 3 people again

I am writing to express my deep frustration and disappointment with the way your platform treats legitimate users. My account has once again been blocked as if I were some automated bot, without any explanation, warning, or reason. As a result, I was completely unable to log in yesterday when I needed to purchase NBA tickets. This is absolutely unacceptable for a service of your scale.

Your repeated and arbitrary account restrictions show a complete lack of respect for your customers. This kind of behavior is not only unprofessional, it borders on negligence. I have done nothing that could justify such treatment, and yet I have been locked out without recourse or proper support.

It is also impossible to overlook the disastrous way you handled ticket sales for last year’s League of Legends event, a perfect example of how poorly your systems and communication are managed. The lack of transparency and reliability is astonishing.

I expect a clear explanation for why my account was flagged again and what concrete measures you intend to take to prevent this from happening in the future. The current experience is not only disappointing, it is insulting to paying users who simply expect fairness and functionality.

If I could give 0 stars I would! I'm trying to buy tickets through AXS and no matter what I do the system thinks I'm a bot. I've tried Incognito mode, different browsers and the app. Support is a useless chatbot that just tells me to do everything I've already tried. I'm going to have to book by phone instead, so much for technology... I'm surprised they sell any tickets at all!

Bought add on merch via AXS at 50 pounds each for The Gladiators O2 live show. I payed for 3 packs. Noone was aware of the existence of them at the venue despite talking to various staff. A team leader eventually advised that they should have been posted. No phone number to call them. I have emailed to ask where they are! 150 pounds worth of merch gone ! Avoid

Terrible ticket buying experience, with the over eager anti-bot system making purchases infuriating.

Absolutely the worst customer service! Just going through the script-book until run out of answers and then bye!

I turned up at the O2 after great expense with my 83 year old mum, only to be told the show had been cancelled and I should have been notified. I received no notification in any way, including no email to junk. The phone numbers for this company don't work. You can only email them, and I got a reply saying resolved, without any actual communication from them. I've not received any refund. This is by far the worst customer experience I've ever had, by some distance. It's like dealing with a scam company.

I once thought Ticketmaster was the worst thing to happen to live music. Then I tried buying tickets through AXS...

The last time I used software that even came close to being this completely broken and bug ridden, I was trying to install an experimental server on one of the worst operating systems of all time: Microsoft ME.

I have never in my life encountered such a dreadful, unfit for purpose, utterly Non-functional website.

Having been redirected multiple times, on 3 occasions to broken links which caused me to have to restart the whole checkout journey, I finally got through. Only to immediately be flagged as a bot despite passing the captcha 4 times and not using a VPN. After going through the whole process again from the beginning, the show was predictably sold out.

A few weeks later some resale tickets were available. This time I actually managed to buy them. At least I thought I did. Until a few hours later when I got an email informing me my booking had been cancelled due to a missing payment (the funds had been taken from my account)

After several days of trying to get customer support to resolve the issue, I was given a refund. Not the tickets. Not an apology. Not even an attempt to rectify the situation. I paid for the tickets. The checkout was successful. I had them taken off me for no reason as far as I can tell other than that I was unfortunate enough to be one of the thousands of customers who ran into a severe bug in the software.

AVOID AVOID AVOID! Bought tickets 6 months ago, couldn't print tickets off until the day before, as weren't available, only to find out that the parking was not included and you have to pre book parking 24 hours before the show. Tried to re sell the tickets on their site. Totally hopeless.
They emailed me today to say I might want to lower my price , this was 2 hours before the show and couldnt even get access to the ticket selling page via my account to edit the price. Total rip off. AVOID

They don't accept payments from NatWest bank so I can't buy tickets and I can't order on line as I'm disabled so have to ring up so now I can't go and see one of my favourite artist.

Clearly only LEGAL ACTION is going to sort out the appalling AXS IT system. I have tried, as a person having to go into hospital, to sell my tickets - but the re-sell process does NOT work. So I am now appealling to my credit card company to intervene.

Failing that I will sue AXS for breach of contract and it is contractually obliged to allow the resale of tickets. AVOID AXS.

Signed up for artist presale. Got through wait list to finally get some tickets. Almost nothing left. Ended up buying some that were a little more expensive than I wanted. Look two hours later and there are HUNDREDS of tickets showing up. Literally so many available now. Feels kind of nasty - like they were pretending to have none available. Really nasty and underhanded. Wish I would have waited now but every other site I have used has had no tickets left then.

I cannot log into the App at all! I reinstalled the app, changed my password and nothing fixed the issue. How can I go to the concert if I cannot access my tickets. Totally frustrated and no help from AXS either!

If you ever want to become tech savvy, try buying a ticket from AXS. I am having payment issues since past two years and noting gets resolved.
The support always tries to divert attention to problem with banks/cards and your faulty laptop and internet connection issues.
No one at support has any clue what is going wrong. They sometimes even advise you to try changing the internet connection.
Come on AXS, just shut this website down.

Ticket Master are bad , this company and it's unfit for purpose ap and website are atrocious
If any event i wish to attend necessitates the use of AXS and unfortunately many do, I won't be going. Nothing is worth the lost time and aggravation that attempting to use AXS provides. I wasted 2 hours today attempting to locate my tickets and when I do find them , I will attempt to sell them, probably costing myself yet more wasted time. If I can't sell them then I guess I just turn up at the venue and hope the website works?
No! It's one thing to waste hours at home on a dud website but I'm not dragging myself to London on the off-chance that the AXS ap decides to work that day. I am done with AXS.

Terrible, terrible, terrible. AXS is one of the worst and shadiest companies I have ever has the displeasure of having to use. "Insurance Coverage" wouldn't refund my ticket which I was sick, even with a doctors note. I then resold my ticket, and even though it was resold for the same price I bought it for, with their obscene sales fees I only got 50% of my money back (supposedly, I still don't see the money in paypal over a week later). Not to mention all the technical errors, awful app, and getting locked out of my account conveniently when I was trying to make an insurance claim (coincidence? probably, but you never know)

Disaster, trying to get Luke Combes world tour 2026 for August Wembley! I had Bootlegger early access and got through twice, each time putting 3 tickets in my basket, only to be told I couldn’t purchase them. These were 3 seats next to each other and the only ones on the row! Tried for an hour and then gave up! Crazy system!

Awful customer service, bought tickets through them which I was unable to attend could only sell them via their site which if you searched for the event would show as no tickets available

Worst site for ticket sales ever. Getting super frustrated as resale tickets appear but no one actually can get them. If you finally get tickets to checkout, after a hundred times, you get an error message about the payment not being able to process. I've now wasted so many hours and days of my life with this crap.