Ayla Reviews 

1,258
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

What an amazing company! Their staff is top-notch and BEYOND WONDERFUL to deal with, by every measure. They are helpful, knowledgeable, creative and responsive. I live on the east coast, and although... See more

Company replied

Rated 5 out of 5 stars

Ayla is truly a treasure of beauty and self care in San Francisco. Dara has created a haven of wonderfully curated products from around the world. I so appreciate the personal attention and sincere re... See more

Company replied

Rated 5 out of 5 stars

I have been buying skincare products from Ayla/Dara for more than 12 years, almost since Dara first started Ayla Beauty. Every item I have purchased has been excellent. The team does great product... See more

Rated 5 out of 5 stars

They were super nice, and so helpful. The items were hand picked by industry veteran founder for its healthy ingredients! I think a great beauty shop shouldn't jus deliver the most effective nontoxic... See more

Company details

  1. Health and beauty shop
  2. Beauty product supplier
  3. Facial spa
  4. Wellness centre

Written by the company

At Ayla, we think that a great beauty shop shouldn’t just deliver the most effective non-toxic products in the world. So we also deliver the most well-informed, personalized guidance — turning the simple search for a product into an enlightening journey. Browse our expert-curated range of the most effective and good-for-you beauty products from around the world: each one was chosen for our shelves for a specific reason. If you'd like more guidance at any point, take a bespoke journey with us by ordering custom samples created just for you. You can also get a list of personalized recommendations from our rigorously trained Guides. Either way, we're always available to help you get the best results. Call, email, or visit us at our San Francisco studio — our current store hours are M-F from 10am-5pm, and we're located at 1825 Bush Street in San Francisco. Please note that we are not related to a company based in Australia with a similar name.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(1,258)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love Ayla!!

Ayla sells and provides samples of high end creams and serums and it’s amazing to be able to try before spending big $$$. They ship very quickly and are so pleasant to buy from

21 June 2024
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Reply from Ayla

Thanks for your kind words, we appreciate you!

Rated 5 out of 5 stars

Ordering from Ayla is always a great…

Ordering from Ayla is always a great experience. They really care about their customers and go all out to ensure orders go out on time and all is included. I recently ordered a custom sample and was pleasantly surprised that Ayla included some surprise samples with my order!

21 May 2024
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Reply from Ayla

Thank you, we are so glad you enjoyed :)

Rated 5 out of 5 stars

Above and Beyond Gifting

The Ayla team went above and beyond in sending out gifts, even checking in and offering complementary handwritten notes. So happy with this brand's products and customer service.

15 May 2024
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Reply from Ayla

We love sending gifts, thanks for choosing us!

Rated 5 out of 5 stars

THE BEST : )

I live in Philadelphia and whenever I call to get some advice on products, I always get the best advice! I have never been steered wrong on a product and Ayla gives the best samples! ☺️

15 April 2024
Rated 5 out of 5 stars

the best stop for clean beauty

Great selection of clean beauty and wellness products. My items always arrive quickly without any problems. The samples they give out have helped me to find new great products.

3 April 2024
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Reply from Ayla

Thank you for your kind review!

Rated 5 out of 5 stars

I trust Ayla!

I read Dara's Sunday newsletter, and when she promised a mascara that wouldn't end up smeared under my eyes (Eye of Horus), I had to give it a try. The product 100% lived up to her accolades. Dara has my trust and appreciation!

2 April 2024
Ayla logo

Reply from Ayla

We love the Eye of Horus mascara and Dara's newsletter is always SO GOOD. Thank you so much!

Rated 5 out of 5 stars

Very satisfied

Customer service was very nice. The consultation was complimentary and directed me to the right products

20 March 2024
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Reply from Ayla

Lovely working with you :)

Rated 5 out of 5 stars

Great Source for Clean Beauty Products

Ayla is a great source for excellent beauty products with high quality ingredients. They carefully curate the brands that they stock. The ordering process on their website is very easy and delivery is quick. Their customer service and product recommendations have been helpful. Highly recommend them!

11 March 2024
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Reply from Ayla

Thank you so much Sally!

Rated 5 out of 5 stars

They were super nice

They were super nice, and so helpful. The items were hand picked by industry veteran founder for its healthy ingredients! I think a great beauty shop shouldn't jus deliver the most effective nontoxic products in the world. It should also deliver the most well-informed, personalized guidance-turning the simple search for a product into an enlightening Journey. One that's unique, just like you.

1 February 2024
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