Ayla Reviews 

1,258
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

What an amazing company! Their staff is top-notch and BEYOND WONDERFUL to deal with, by every measure. They are helpful, knowledgeable, creative and responsive. I live on the east coast, and although... See more

Company replied

Rated 5 out of 5 stars

Ayla is truly a treasure of beauty and self care in San Francisco. Dara has created a haven of wonderfully curated products from around the world. I so appreciate the personal attention and sincere re... See more

Company replied

Rated 5 out of 5 stars

I have been buying skincare products from Ayla/Dara for more than 12 years, almost since Dara first started Ayla Beauty. Every item I have purchased has been excellent. The team does great product... See more

Rated 5 out of 5 stars

They were super nice, and so helpful. The items were hand picked by industry veteran founder for its healthy ingredients! I think a great beauty shop shouldn't jus deliver the most effective nontoxic... See more

Company details

  1. Health and beauty shop
  2. Beauty product supplier
  3. Facial spa
  4. Wellness centre

Written by the company

At Ayla, we think that a great beauty shop shouldn’t just deliver the most effective non-toxic products in the world. So we also deliver the most well-informed, personalized guidance — turning the simple search for a product into an enlightening journey. Browse our expert-curated range of the most effective and good-for-you beauty products from around the world: each one was chosen for our shelves for a specific reason. If you'd like more guidance at any point, take a bespoke journey with us by ordering custom samples created just for you. You can also get a list of personalized recommendations from our rigorously trained Guides. Either way, we're always available to help you get the best results. Call, email, or visit us at our San Francisco studio — our current store hours are M-F from 10am-5pm, and we're located at 1825 Bush Street in San Francisco. Please note that we are not related to a company based in Australia with a similar name.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(1,258)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience with Ayla

I really like that Ayla carefully curates their products and provides details about each one so I know which ones will work with my skin type. If you have sensitive skin, check this site out. Their products can be expensive, but I think they are worth the money because of the high quality.

16 July 2024
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Reply from Ayla

Thanks so much Camille!

Rated 5 out of 5 stars

Dara Kennedy Sea Retinal and Dara Kennedy Sea Serum

My skin has been exceptionally sensitive most of my life: cystic acne, clogged pores, rosacea, rashes and inflammation, watering eyes, you name it. I would warn facialists pretreatment yet they were always shocked by how reactive my skin became. It wasn’t until I started using Ayla Beauty, their guidance, and exceptionally well curated products that my skin balanced and has maintained consistent health. I am in my 50’s and want real results, and no irritation. I have tried many retinols including prescription strength. In the last 2 months I started Dara Kennedy Retinal and have not had a single incidence of irritation or redness. In fact I can use it nightly. It has cleared my pores, added luminosity and smoothing, is brightening and firming, and my skin doesn’t have that inflamed feeling I typically get from active type products. A year ago I integrated the Dara Kennedy Sea Serum into my regime for day, to provide nutrients for overall skin health, elasticity and glow. I love changing my routine up/trying new products from Ayla, but since I started with the Sea Serum it has become a daily staple. Clean beauty is exceptionally important to me for health reasons, as well as ensuring I am doing right by the planet, and these two products have that in spades.

16 July 2024
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Reply from Ayla

We agree wholeheartedly on these products! Thank you for sharing your experience, we are grateful for you!

Rated 5 out of 5 stars

One word: trust

I've been shopping here for years! With all the questionable products and sites out there, I put my trust into Ayla. I know they take clean beauty seriously and I'm so grateful for this one stop shop. They're also great for gifts. I always find the perfect gift for any occasion.

8 July 2024
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Reply from Ayla

Thanks, Elena :)

Rated 5 out of 5 stars

Great Job Ayla Beauty

All of my transactions with Ayla Beauty have been handled quickly and accurately. They offer free samples with a purchase and that’s been so helpful, since my sensitive skin doesn’t do well with some products, so trying them before buying is great.

18 July 2024
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Reply from Ayla

Thanks Jeanne!

Rated 5 out of 5 stars

So Worth the Investment!!!

I ordered about six products after receiving a sample kit. Everything exceeded my expectations. I now have a wonderful morning and nighttime routine that is making a huge difference. My skin is so much brighter and hydrated. Thank you Ayla, and Mary Claire!

17 July 2024
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Reply from Ayla

Thank you!

Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service and so many levels of personalization. I’ve been a customer for years because of this! My favorite skin care shop!!

15 July 2024
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Reply from Ayla

Thank you, grateful for your kind words!

Rated 5 out of 5 stars

Recent find

Easy to use website with quick shipping.

1 July 2024
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Reply from Ayla

We're glad you found us! Thank you.

Rated 3 out of 5 stars

The shipping time is too long

The shipping time is too long

1 July 2024
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Reply from Ayla

We are so sorry to hear this! If you are ever in a hurry to get your package, give us a call and we can see how we can help :)

Rated 5 out of 5 stars

Stellar customer service

Stellar customer service, always. Great clean products that I know have been vetted and can trust.

26 June 2024
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Reply from Ayla

Thanks Lisa, we appreciate you!

Rated 5 out of 5 stars

I love Ayla

I love Ayla. What can I say I really look forward to the newsletter, they highlight new products and their creators. I have tried many and definitely have my favorites. I hope to visit the brick and mortar shop in San Francisco someday.

24 June 2024
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Reply from Ayla

Thank you!

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