B-SPOT Reviews 82

Reply from B-SPOT

Jan 4, 2024

Αγαπητή κυρία Κωστέα,

Σας ευχαριστούμε πολύ για την θετική σας κριτική και τα 5 αστέρια στο b-spot.gr! Είμαστε πολύ χαρούμενοι που σας ενθουσίασε η ποικιλία και οι τιμές των προϊόντων μας, καθώς και η ταχύτητα στην παρασκευή της παραγγελίας σας. Είναι πάντα η χαρά μας να προσφέρουμε την καλύτερη δυνατή εμπειρία στους πελάτες μας. Ανυπομονούμε να σας εξυπηρετήσουμε ξανά!

Με εκτίμηση,
Beauty Spot Sales Team

Reply from B-SPOT

Nov 21, 2023

Thank you so much for your positive review! We're thrilled you were satisfied with the fast shipping, careful packaging, and competitive pricing. Your recommendation means a lot to us.
We look forward to serving you again soon!

Reply from B-SPOT

Sep 13, 2023

Dear Christine,

We want to bring to your attention a possible misunderstanding. We are a cosmetics store and e-shop located in Thessaloniki, Greece, and our establishment does not offer the services you mentioned.
It seems like this excellent review might have been intended for a different business. We kindly request that you consider redirecting your review to the appropriate company, as they would greatly appreciate it.

Thank you for your understanding.

Sincerely,
B-Spot.gr Sales Team

Reply from B-SPOT

Jul 12, 2023

Dear Tammi Harold,
Thank you for taking the time to share your feedback on Beauty Spot triple-blade disposable razors. We appreciate your detailed review and value your input.
However, there may have been confusion regarding the source of your purchase. We apologize for any inconvenience. We do not currently carry the specific product you mentioned in our e-shop. We recommend checking the code or providing us with the product URL so we can better assist you or offer alternative suggestions.
If you want to explore other face-shaving products, we invite you to visit our e-shop at https://b-spot.gr/en/249-shave?page=3. We offer a wide range of options that may meet your requirements.
Once again, we appreciate your feedback and apologize for any inconvenience caused. Please let us know if we can assist you with anything else.
Best regards,

Customer Support Team

Reply from B-SPOT

Jul 12, 2023

Dear Mrs. Lyn Bouchard,

Thank you for providing clarification regarding your review. We apologize for any misunderstanding. There may have been an error in leaving the review on our e-shop. Please remove or redirect your review to the appropriate place where you received your manicure and gel nails service.

While we appreciate your positive feedback, we want to ensure our customers receive accurate information about our offerings. We do not provide nail salon services as an e-shop specializing in nail art accessories and devices.

If you have any questions or require assistance with our range of nail art accessories and devices, we are here to help. Please feel free to contact us; we will be more than happy to assist you.

Thank you for being so understanding, and we apologize for any confusion caused. We appreciate your cooperation in rectifying the review placement.


Best regards,
Customer Support Team

Reply from B-SPOT

Jun 26, 2023

Dear Litsa,

Thank you so much for taking the time to share your wonderful 5-star review on Trustpilot! We truly appreciate your feedback.

We are delighted to hear that everything was delivered to you on time. Timely delivery is one of our top priorities, and we are thrilled that we were able to meet your expectations in this regard. We understand how important it is to receive your items promptly and we work hard to ensure a seamless and efficient delivery process.

Your satisfaction means the world to us, and your positive experience is a testament to the dedication of our team. We will continue to strive for excellence in all aspects of our service, including timely delivery.

Once again, thank you for choosing our services and for your kind words. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

Best regards,
John A.
Beauty Spot Admin

Reply from B-SPOT

Apr 24, 2023

Thank you for taking the time to leave a five-star review, Marlene! We are thrilled to hear that you received your item quickly and that it was packaged nicely. We take great pride in our delivery process, and it's wonderful to see that our efforts are appreciated. We hope that you continue to enjoy your purchase, and please don't hesitate to reach out if there's anything else we can assist you with in the future. Thanks again for your kind words!

Reply from B-SPOT

Apr 4, 2023

Dear Mrs. Zafeiropoulou,

Thank you so much for taking the time to leave us such a fantastic 5-star review!

We are thrilled to hear that your experience with us was perfect and that you were satisfied with the product or service that we provided.

Reply from B-SPOT

Apr 10, 2023

Dear Mrs. Christina,

Thank you for taking the time to share your feedback.

We are glad to hear that our customer support team was able to assist you and resolve the issue you experienced with our product.

We appreciate your willingness to update your rating for your positive experience with our service at your previous review about the same issue.

Regarding to this 1-star review, once again, we are sorry to hear that you received a broken product after the delay.

We understand that this must have been frustrating for you, and we apologize for any inconvenience caused.

Please rest assured that we take product quality and timely delivery seriously and continually work to improve our processes.

Please do not hesitate to contact us if there is anything else we can assist you with. We value your feedback and appreciate your business.

Best regards,
Beauty Spot Sales Team

Reply from B-SPOT

Mar 21, 2023

Dear Anna Vallès,

Thank you for taking the time to leave us a review. We apologize for the delay in the delivery of your order due to the unfortunate work strikes in Greece caused by the tragic train accident at Tempi. We understand that the delay has caused inconvenience to you and we sincerely apologize for any trouble this may have caused.

We are glad to hear that you have received your order and that it arrived well-packaged. However, we are sorry to see that your initial review was one star due to the delay in delivery.

Please note that the delay was caused by circumstances beyond our control, but we understand that this does not diminish the impact it had on you. We are doing our best to ensure that our customers receive their orders as soon as possible, and we appreciate your patience and understanding.

We kindly ask you to consider removing or editing your negative review as it harms our business, especially since we were not responsible for the delay. We hope that you can see that we have made every effort to get your order to you as quickly as possible and that the product met your expectations upon arrival.

We value your feedback and strive to improve our services to provide the best possible experience for our customers. We would greatly appreciate it if you could give us another chance and consider leaving us a 5-star or at least a 4-star review.

Thank you for your understanding and cooperation.

Best regards,

B-Spot Sales Team

Reply from B-SPOT

Mar 21, 2023

Dear Mr. Kanelos Koundoutsikos,

Thank you for your wonderful review!

We're thrilled to hear that you found our website, service, and products to be first-class.

It was a pleasure to serve you to Canada, and we're glad you found the experience seamless.

We appreciate your trust and recommendation, and we look forward to serving you again in the future.

Best regards,
B-Spot Sales Team

Reply from B-SPOT

Feb 14, 2023

Dear Sabine,

Thank you for taking the time to share your positive feedback about our eshop.

We are thrilled to hear that you had a nice experience and are happy with our service. Your satisfaction is our top priority and we look forward to serving you again soon.

Reply from B-SPOT

Feb 13, 2023

Dear Miss Lapointe,

We appreciate your feedback regarding your recent experience with our e-shop. We regret to hear that you encountered difficulties with your payment. Please be advised that your order has been fully refunded as a result of this issue.

We would like to bring to your attention that the issue was not caused by our systems, but rather by the banking systems. This has been communicated to you via email, along with a screenshot to demonstrate the issue. You have also responded with a screenshot of your own, and we would appreciate if you could review the attached screenshot, which can be found at the following link: https://bit.ly/3HTVCxu

We would kindly request that you consider updating your rating to accurately reflect the situation and to provide an accurate representation of our e-shop. Thank you for your understanding.

Best regards,

Reply from B-SPOT

Sep 19, 2022

Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated!

Reply from B-SPOT

Sep 16, 2022

Thanks for leaving our business a 5-star rating, Sofia! It’s truly appreciated! :)

Reply from B-SPOT

Jul 4, 2022

Thank you so much for taking the time to leave us a 5-star review.