Babylux Reviews 

Super service rapide. Un grand merci

I ordered for my daughter some staff and also for my stroller the rainprotect ,that when I received my package it was missing and also one product was defect the stitches was not straight anyway i directly contact the client service they told me that they wil send directly the missing product (that they didn’t do I was waiting for 2 weeks )and for defect product they send me to aftersales that I don’t understand why because the product wasn’t used it was just send with defect anyway after I was waiting for one month for get reply from aftersales service i called them and I was angry as they lie too me they told me we will contact you next week that they didn’t do after all this 1 month after so many emails I called them again and they was like yes we send you email and I told them that I spoke with your colleagues and we decided to do exchange procedures anyway they told me you need to contact us with email that I answered no you need to find solution now because I was already tired !I told that I want to speak with manager she just told me good bye and shut the phone!after I called and another women answered she told me I am a manager and allowed my employee to closed the phone.What kind of service is that in the end one man spoke to me (he introduced him self as a boss he didn’t wanted to give his name and he threatened me if I not accepted this offer he will do the refund in 30 days instead of 4 days!I was in shock in the end he told me to don’t call them again .is terrible service I think a service need to find a solution and hear a client service and in the end it was there issues not my and still I wait for one month!

This company I would never recommend to no one .
Is bad service the client service don’t hear the client what is the problem

Order received. Thanks

I wasn't aware of the Babylux website prior to making a purchase, but I was pleasantly surprised by how quickly the items were delivered and the fact they had several Babyzen Yoyo items for sale on their website. I'm also glad their delivery method is via DPD and not Chronopost, which has a tendency to change their pick up points to inconvenient locations without consulting the customer.

Very fast delivery the 3 stars is because they sent me a different color of stroller

Babylux is my go to website for baby stuff! Good selection and prices. Customer service is also fantastic !

Best price fastest delivery! And the points are a great option. Thank you!

We bought a bugaboo butterfly for travelling and found babylux great value with very good support services and delivery super quick, would totally recommend this company! Plus the pushchair is just what we wanted which is what plus !

I got a wrong mattress.
I contacted customer service and explained them the problem. Additionally asked them to resolve the issue ASAP because I’m expecting a delivery of my baby quite soon.
No excuses from them and no attempts to quickly resend me the right mattress.
Instead of that they gave me the return label to send back the wrong item.

Wrong products were sent but customer service sent the right products asap

I ordered a stroller for my son, excellent quality - price. The order arrived in 2 days in good condition, easy to assemble. Very satisfied, highly recommend."

No problems and very fast

The product is perfect and the delivery was super fast. Within 3 days I received my order. I recommend 100% Babylux.

Everything went well with the delivery of our car seat. We also received the seat protector that was gifted. I recommend babylux as I have ordered several times from them without any issue.

Do not order from here. Ordered a car chair, was told that I would get the track and trace next day which of course we didn’t. Customer service says again you will get it tomorrow and nothing. Absolutely shocking.
Hoping they cancel the order and we get a refund but never ever again!!

I made an order and mistakenly chose the wrong size of the item, and minutes after I emailed the shop asking to cancel the order. They mentioned it is not possible and the only thing I can do is reject the delivery- for which I need a proof, otherwise I will be considered responsible in case the package is lost. Otherwise, I will be charged 8 euros for a small package or 20 (!!)for large if I accept it and decide to return it.
It is only written with a small print at the end of their terms.
It turned out that Post.nl doesn't give any proof that the package is rejected, so I decided to keep an item because something tells me I would lose the money and the package would get lost- which wa ssuggested to me as an option.
Very surprising terms for a webshop, and I definitely won't order again, considering having to pay such a high fine in case the item doesn't fit.