Don't use this shop if you need it within promised period. Ordered item on Tuesday with the promise it will be shipped within the same day and delivered tomorrow. It's Thursday (so 2 full and... See more
Company replied
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We have ordered a stroller from babylux. The delivery was great and the product was in perfect shape. We got a message that some of the stroller parts might arrive at different time- safety bar, and t... See more
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We recently ordered a package from Babylux, and at first, only one of the two boxes was delivered to our home. We informed Babylux immediately, and although there was some initial confusion with G... See more
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Great store! Really wide range of everything and anything you might need for your baby. Easy to navigate through. And great price-quality value! But most of all, super fast delivery! Unmatched! Got... See more
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Company details
Contact info
46, Route des Ecluses, 7784, Comines-Warneton, France
- 09 75 18 04 88 (france) - 078 48 16 10 (belgique)
- info@baby-lux.com
- baby-lux.com
4.7
Excellent
45k reviews
Asks customers to review
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Able to pay with Alma with 3 rated
Able to pay with Alma with 3 rated. Also delivered so fast .
11 June 2024
May use AI-assist with repliesRead more
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Price ok, bad customer service
Whilst the prices are fairly competitive, I could not be more disappointed by a customer service.
We bought a "premium" quality stroller and carry cot for our firstborn.
After a month of use, one of the foot of the carrycot was way too lose, and eventually broke, living us with an unstable and not suitable cot.
Customer service said they reached the manufacturer (Joolz) and will send us a replacement part within a few day.
It has been almost a month and a half since then, and of course, we still did not received the piece.
Despite multiple emails, customer service is not willing to do anything more than "sending an email to manufacturer", and now does not answer our emails anymore.
At this price point (>800€), I am both disappointed by:
- Joolz, who sells so called premium strollers, but does not provide any support.
- Babylux, that does not offer any solution, and now has simply stopped answering us.
2 May 2024
Unprompted review
Reply from Babylux
Dear,
First of all, we'd like to thank you for your purchase!
To make a long story short, Joolz lost the first shipment and in late May their service confirmed a new shipment.
The service after sales is waiting for the follow-up and therefore an answer from them about the expected delivery date.
We understand that this is annoying and wish to sincerely apologize for this.
We hope to provide you quickly with the replacement part.
Kind Regards,
Team Babylux
The best experience I had so far
The best experience I had so far. The prices were cheapest in the EU for cybex products and the delivery was super fast.
6 June 2024
Terrible customer service
Terrible customer service, not helpful and just fob you off. Better off going with a physical store. Gave me a faulty stroller and now expect me to send it off for repair and be without for a long period of time.
Still not received the stroller back 3 weeks later
case 01364169 regarding Re: SAV Thule urban glide 2 - 4000039734
8 May 2024
Unprompted review
Reply from Babylux
Dear,
May we ask you to contact us by mail at info@baby-lux.com or by phone 078 48 32 01, we will be happy to help you so that the problem can be solved as we cannot find your order by this name.
Thank you!
Team Babylux
Defective Joolz stroller
I recently purchased a Joolz stroller, but unfortunately, it arrived defective. Specifically, I'm unable to remove the fabric to convert it into a carry cot. Despite reaching out for support, it's been six days and I'm still without a solution.
In my opinion, the responsibility should lie with the shop to swiftly replace the faulty unit and manage the defective one. As a customer, this situation has left me without a working stroller and with no clear resolution in sight.
Given this experience, I cannot recommend purchasing from this shop to other potential customers.
Update to baby-lux response:
You opened a request on 24/04 and received a reply the same day.
--> I opened the ticket the 23rd not the 24th. Also your phone service is of no use as everything is handled via email and forms.
On 25/04, once your request was complete, we immediately sent it to Joolz.
--> I don't get why should I deal with the manufacturer and wait for them when the product is defective from day 1. Any other reputable shop would simply replace it to provide the fastest solution possible to the customer. If you send a replacement on the 25th I would have received it the 26th. 7 days ago.
Joolz confirmed that a new chassis would be dispatched on Tuesday 30/04, so in less than 72 working hours.
--> I had to send an email to get the information that a new chassis would be sent. I still don't have the tracking number so I don't even think it has been sent yet or when it will be sent.
It is nonsense to count hours as the issue is still not solved. 9 days have passed since the product was delivered, 7 working days. 6 if you want to exclude the first day. 144 working day hours if you want to count that way, and counting.
In my opinion you could have handled this issue much faster, but you preferred to save yourself the trouble of handling the logistics by reaching the manufacturer through the customer.
23 April 2024
Unprompted review
Reply from Babylux
Hello,
You opened a request on 24/04 and received a reply the same day.
On 25/04, once your request was complete, we immediately sent it to Joolz.
Joolz confirmed that a new chassis would be dispatched on Tuesday 30/04, so in less than 72 working hours.
You received this information the same day from our service department.
Best regards,
Babylux
Good experience
Good experience. Arrived fast. Well protected, packed and protected really good. And good prices
22 April 2024
Bonne qualite
19 April 2024
Quality products at reasonable prices…
Quality products at reasonable prices with responsive and top notch customer services.
11 April 2024
They do not pick up the phone and my…
They do not pick up the phone and my order is not sent! Can not get in touch with them!
19 March 2024
Unprompted review
Reply from Babylux
Dear,
First of all, thanks for your purchase to Babylux!
You ordered the 18th March in the afternoon.
We sended you the order directly for reception on the 20th of March as we can see in the track and trace.
So the delivery has been taken place within the 48 hours.
However, our customer service is available by phone.
You probably tried to reach us outside office hours.
Kind Regards,
Team Babylux
Delayed delivery
I have made the order on 16 February for a Chicco baby bed Next2me (n° 2000104719).
10 days later on 26 February I received an email that the order will be received the week 11 March.
Today is 16 March and I received a new email that the order will be received the week 8 April.
We expect our baby to be born at the beginning of April and I am not not sure when the bed will be delivered!
This is the worst service ever!
16 February 2024
Unprompted review
Reply from Babylux
Dear,
We are sincerely sorry that the delivery of the cot did not arrive at our warehouse on time.
This is unfortunately something that is not always in our control although we hope eventually we will be able to receive the products on the notified date.
There was a delay here in which we were immediately informed by the manufacturer that the delivery date was pushed back to the week of 8 April wich has been communicated to you immediatly.
We have since made the refund as you requested and cancelled the order.
Kind Regards,
Team Babylux
Great prices and packaging for delivery
Great price, fast delivery, and good packaging! Communication along the way was also perfect! No complaints at all!
11 March 2024
Super fast and great value for money
Super fast and great value for money. I’d certainly order again.
19 February 2024
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