Great prices and discounts—I would definitely recommend BabyLux for that. The only downside is the shipping, at least with GLS. My first order (8 months ago) arrived with a small hole in the ca... See more
Company replied
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See what reviewers are saying
We have ordered a stroller from babylux. The delivery was great and the product was in perfect shape. We got a message that some of the stroller parts might arrive at different time- safety bar, and t... See more
Company replied
We recently ordered a package from Babylux, and at first, only one of the two boxes was delivered to our home. We informed Babylux immediately, and although there was some initial confusion with G... See more
Company replied
Great store! Really wide range of everything and anything you might need for your baby. Easy to navigate through. And great price-quality value! But most of all, super fast delivery! Unmatched! Got... See more
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Company details
Contact info
46, Route des Ecluses, 7784, Comines-Warneton, France
- 09 75 18 04 88 (france) - 078 48 16 10 (belgique)
- info@baby-lux.com
- baby-lux.com
4.7
Excellent
44k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Babylux
Bonjour,
Thank you very much for your feedback! 😊
We are delighted to hear that everything was delivered on time and met your expectations.
We look forward to serving you again soon!
Cordialement,
L’équipe Babylux
My experience at first was easy and…
My experience at first was easy and smooth but the second time I ordered three package but they sent me two . But I complain they have to assist me on getting the remaining.
Nice team
13 March 2026
Unprompted review
Reply from Babylux
Hello,
Thank you for your feedback 😊 We are glad to hear that your overall experience was smooth and that our team was able to assist you regarding the missing package. We remain committed to ensuring every order is complete and delivered as expected.
Cordialement,
L'équipe Babylux
LA RAPIDITE ET LA CLARTE DU SITE
8 March 2026
Reply from Babylux
Bonjour,
Merci beaucoup pour votre retour 😊 Nous sommes ravis d’apprendre que vous avez apprécié la rapidité ainsi que la clarté de notre site.
Cordialement,
L'équipe Babylux
Reply from Babylux
Hello,
Thank you very much for your feedback 😊 We are delighted to hear that you appreciate our website.
Cordialement,
L'équipe Babylux
Everything came very fast and very good…
Everything came very fast and very good packaged.I highly recommend it.
5 March 2026
Reply from Babylux
Bonjour,
Thank you very much for your feedback 😊 We are delighted to hear that your order arrived very quickly and that everything was well packaged. We truly appreciate your recommendation.
Cordialement,
L'équipe Babylux
I'm posting this review because I…
I'm posting this review because I requested a replacement wheel on my Cybex Beezy stroller under warranty. Despite numerous emails and videos, I still haven't received a response. This whole matter has been dragging on for a very long time, and this is the second time this has happened. I'm asking for urgent clarification and contacting you."
9 February 2026
Unprompted review
Reply from Babylux
Hello,
We read your review with surprise, as we have not received any response from you since 25/02.
Indeed, we asked you to send us a video so that we could analyze the issue encountered, but we still have not received it.
Please find below the excerpt from our email sent on 25/02:
From: Babylux - SAV
Sent: Wednesday, February 25, 2026 15:41
To: Klaudia Wychowska
Subject: RE: SAV Cybex Bezzy - 4000078642 - Klaudia Wychowska
"Hello,
We don’t receive your video transfer, is this normal?"
Since this message, we have not received any reply from you, contrary to what your review may suggest.
As of today, it is therefore our service that is still waiting for your response.
We kindly ask you to check your emails and send us the requested video so that we can process your request as soon as possible.
Kind regards,
After-Sales Service
Babylux
Always with in good quality and fast…
Always with in good quality and fast delivery :)
20 February 2026
Reply from Babylux
Hello,
Thank you very much for your kind feedback 😊 We’re delighted to hear that you’re always satisfied with the quality and the fast delivery.
Cordialement,
L’équipe Babylux
Reply from Babylux
Hallo,
Dank je wel voor je enthousiaste feedback 😊 We zijn blij dat je de prijs top vond!
Met vriendelijke groeten,
Team Babylux
Reply from Babylux
Hello,
Thank you very much for your feedback 😊 We’re delighted to hear that your purchase experience was easy and smooth.
Cordialement,
L’équipe Babylux
Great price, quick delivery
Great price and very quick and efficient shipping! We are really happy with our purchase and the service provided by Baby Lux.
1 February 2026
Reply from Babylux
Hello,
Thank you very much for your wonderful feedback 😊 We’re delighted to hear that you’re happy with the great price, the quick and efficient delivery, and the overall service provided by Baby Lux. Your satisfaction means a lot to us.
Cordialement,
L’équipe Babylux
tax refund
I have asked if they could provide an official Tax Free form or advise on the correct procedure to reclaim the VAT for goods exported outside the EU.
We were informed that ZappTax may be used; however, it appears that tax refund services are limited to departures from France and Belgium. Since the departure will be from the Netherlands,we need good guidance on how to proceed.
6 February 2026
Reply from Babylux
Hello,
Thank you for taking the time to share your question 😊 We understand that VAT refund procedures can sometimes be complex, especially when the departure country differs from the country of purchase.
Regarding Tax Free refunds, the key element is obtaining the appropriate export validation from Customs at your final point of departure from the EU — in your case, the Netherlands. Once the goods are exported and the documentation is correctly stamped by Dutch Customs, the refund process can proceed according to the provider’s specific requirements.
Cordialement,
L’équipe Babylux
Everything seems to be okay like usual
29 January 2026
Reply from Babylux
Hello,
Thank you very much for your feedback 😊 We’re glad to hear that everything went well, just like usual. Your continued satisfaction truly means a lot to us.
Kind regards,
Team Babylux
Love the product and service
Love the product and service , just a note for the NL, using GLS is not the best shipper service as it is hard to find a collect point
4 June 2025
Reply from Babylux
Hello,
Thank you very much for your kind feedback 😊 We’re delighted to hear that you love both the product and our service. We also appreciate your note regarding the use of GLS in the Netherlands and understand that finding a collection point can sometimes be inconvenient. Your remark is valuable and will be taken into consideration.
Kind regards,
Team Babylux
Reply from Babylux
Dear customer,
Thank you very much for your kind feedback 😊
We’re delighted to hear that you are satisfied with the quality of our products and that our customer service was quick and flexible. Your positive words truly motivate our team.
We hope to welcome you again soon at Babylux!
Best regards,
Team Babylux
Wonderful service
Wonderful service, they matched the price i saw elsewhere, replied really fast, and once the purchase was concluded took them 2 days to deliver even the biggest item
12 January 2026
Reply from Babylux
Hello,
Thank you very much for your kind feedback 😊 We’re delighted to hear that you appreciated our price matching, the fast responses from our team, and the quick delivery, even for a large item. Providing efficient and reliable service is very important to us, and your message truly means a lot.
Kind regards,
Team Babylux
Shoutout to the baby carrier even…
Shoutout to the baby carrier even though I hate my baby mama and I can’t see my daughter.
21 January 2025
Reply from Babylux
That sounds like a very difficult and painful situation. It’s clear that a lot of emotions are involved, and yet you can still hear how much that bond with your child means to you. It’s okay to have those conflicting feelings. I hope that, in time, there will be space for calm, connection, and above all, what’s best for your daughter.
All good
Delivery took a week instead of 2 days as expected, partly because they didn't gave it fast to the post and maily because the post is GLS which is slow.
But all items arrived as ordered.
27 November 2025
Reply from Babylux
Hello,
Thank you for taking the time to share your feedback 😊 We appreciate your honesty and are sorry to hear that the delivery took longer than expected. We understand how important fast shipping is and take your remarks about the carrier into account. We are nonetheless pleased to know that all items arrived as ordered and met your expectations.
Kind regards,
Team Babylux
Parfait service au top
27 December 2025
Reply from Babylux
Bonjour,
Merci beaucoup pour votre retour 😊 Nous sommes ravis que le service ait été au top et que tout se soit parfaitement déroulé. Votre satisfaction nous fait très plaisir !
Cordialement,
L'équipe Babylux
Absolutely love the shopping…
Absolutely love the shopping experience, payment options and quickest delivery !!
16 December 2025
Reply from Babylux
Hello,
Thank you so much for your lovely feedback 😊 We’re delighted that you loved the shopping experience, the payment options, and our super fast delivery. Your satisfaction truly means a lot to us!
Kind regards,
The Babylux Team
Smooth and positive shopping
All went smooth with ordering and delivery. They have wide product range with good price. Delivery was fast, too.
13 December 2025
Reply from Babylux
Hello,
Thank you very much for your kind review 😊 We’re delighted to hear that everything went smoothly with your order and delivery, and that you appreciated our wide product range, competitive prices, and fast delivery. Your satisfaction truly means a lot to us!
Kind regards,
The Babylux Team
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