Great prices and discounts—I would definitely recommend BabyLux for that. The only downside is the shipping, at least with GLS. My first order (8 months ago) arrived with a small hole in the ca... See more
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We have ordered a stroller from babylux. The delivery was great and the product was in perfect shape. We got a message that some of the stroller parts might arrive at different time- safety bar, and t... See more
Company replied
We recently ordered a package from Babylux, and at first, only one of the two boxes was delivered to our home. We informed Babylux immediately, and although there was some initial confusion with G... See more
Company replied
Great store! Really wide range of everything and anything you might need for your baby. Easy to navigate through. And great price-quality value! But most of all, super fast delivery! Unmatched! Got... See more
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Company details
Contact info
46, Route des Ecluses, 7784, Comines-Warneton, France
- 09 75 18 04 88 (france) - 078 48 16 10 (belgique)
- info@baby-lux.com
- baby-lux.com
4.7
Excellent
44k reviews
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Great store! Super fast delivery 👌
Great store! Really wide range of everything and anything you might need for your baby. Easy to navigate through. And great price-quality value!
But most of all, super fast delivery! Unmatched!
Got the confirmation that the package sad been given to the delivery service in less than 2 hours after placing my order! 10/10
9 December 2025
Reply from Babylux
Hello,
Thank you so much for your amazing review 😊 We’re delighted to hear that you enjoyed the wide range of products, the ease of navigation on our website, and the excellent price–quality value. We’re especially happy that our super fast delivery met your expectations — processing your order so quickly is exactly what we strive for!
Thank you for the 10/10 and for your trust. We look forward to welcoming you back very soon.
Kind regards,
The Babylux Team
Reply from Babylux
⭐ Thank you so much for your feedback!
We're delighted to hear everything was perfect. Your satisfaction means a lot to us!
See you soon on Babylux!
We ordered a package from Babylux (baby seat and isofix)
We recently ordered a package from Babylux, and at first, only one of the two boxes was delivered to our home. We informed Babylux immediately, and although there was some initial confusion with GLS and a parcel shop, the customer support team eventually stepped in and resolved everything for us.
Today, they promptly shipped and delivered the missing part of our order. We appreciate that they followed through and ensured we received the complete package, especially with a baby on the way.
Thank you for resolving the situation -we’re happy with the final outcome and the gift.
3 December 2025
Unprompted review
Reply from Babylux
Hello,
A big thank you for your message 😊
We are delighted to hear that the situation has been resolved and that you received the second part of your order.
Thank you as well for your patience while things were being clarified with GLS. We are happy that we were able to ensure the complete delivery before your baby arrives, and your satisfaction means a lot to us.
We wish you all the best moving forward!
Kind regards,
The Babylux Team
They are lier
They are lier, never shipp when they said .
The agent on the phone is very unpolite and didnt help me nothing.
Just took money from my bank and didnt get any confirmation number .
They even dont respond on the call , shity agent who have 0 consideration for their customers
The badest experience ever
1 December 2025
Unprompted review
Reply from Babylux
Thank you for sharing your feedback. We’re truly sorry to read that your experience felt this way, and we completely understand your frustration 😔.
We do want to clarify a few important points so we can help you properly:
Your order was placed during the weekend, and our carrier does not collect or ship parcels on Saturdays or Sundays. This means delivery cannot happen the next working day.
Our agent tried several times to ask for your name and order number in order to assist you, but due to the shouting during the call, it was unfortunately impossible to continue the conversation. We always do our best to help, but we also need a calm interaction to be able to solve the issue 🤝.
As soon as your order is processed, the confirmation and tracking number are sent automatically. If you did not receive them yet, we are happy to check this for you.
If you can please send us your full name or order number, we will look into your order immediately and make sure everything is correct 📦✨.
Our goal is always to support our customers respectfully and efficiently, and we’re here to help you as soon as we have the information we need.
Kind Regards,
Team Babylux
Very quick and smooth delivery.
24 November 2025
Reply from Babylux
Thank you so much for your feedback! 😊
We’re delighted to hear that your delivery was quick and smooth.
Best regards,
The Babylux Team 💛
Reply from Babylux
Thank you so much for your feedback! 😊
We’re delighted to hear that you’re satisfied with our fast and efficient service.
Best regards,
The Babylux Team 💛
Genuinely best prices compared to other…
Genuinely best prices compared to other sites. i will definitely come here to buy next products.
28 August 2025
Reply from Babylux
Thank you so much for your wonderful feedback! 😊
We’re really happy to hear that you found the best prices with us and that you plan to come back for your next purchases.
It means a lot — see you soon on Babylux! 💛
Best of the best
11 November 2025
Reply from Babylux
Hello,
Thank you so much for your kind words 😊 We’re thrilled to hear that you think Babylux is the best of the best! Your satisfaction means a lot to us.
Best regards,
The Babylux Team
Really good service
Really good service — friendly call center, great prices, easy-to-use website, and quick delivery. I’d definitely buy from BabyLux again!
7 November 2025
Reply from Babylux
Hello,
Thank you so much for your kind words 😊 We’re delighted that you had such a positive experience with our team, prices, and delivery! It’s wonderful to know you’d choose Babylux again.
Best regards,
The Babylux Team
Delivery express
Delivery express. 2 days after the order i received everything. Packages were safe . Recommend it
7 November 2025
Reply from Babylux
Hello,
Thank you so much for your message 😊 We’re delighted that your order arrived safely and quickly within just 2 days. We really appreciate your recommendation!
Best regards,
The Babylux Team
Super reccommend!
Wegot a foot rest for our stroller and it arrived a day later, top quality and wuick service
6 November 2025
Reply from Babylux
Hello,
Thank you so much for your message 😊 We’re delighted that your stroller footrest arrived quickly and that you’re pleased with the quality and service. Your satisfaction means a lot to us!
Best regards,
The Babylux Team
Fiable speed
5 November 2025
Reply from Babylux
Hello,
Thank you very much for your kind feedback. We’re glad to hear that you found our service reliable and fast.
Your satisfaction means a lot to us, and we look forward to serving you again soon.
Best regards,
The Babylux Team
Disappointing Service and Endless Delays
Quality comes with a cost. If you plan to buy from this company just because it’s a bit cheaper, I strongly recommend not purchasing anything without seeing it in their warehouse first , they are simply not capable of informing you properly before the sale.
Later on, the additional one-month delivery time they promise will likely be extended by yet another month (or more) with no certainty at all.
In short, a terrible post-sales experience and complete failure to deliver the product.
Edit: The products I purchased from the store on October 4th (with the promise of next-workday shipment) were eventually shipped partially after I had to follow up repeatedly for updates. The main item I intended to purchase, the stroller, was promised in writing to be shipped at the beginning of November. I waited for a month, but at the end of the month, only after my inquiry, I was informed that the shipment would be delayed for another month. Offering a two-month delay (without certainty, so might be more) is not a solution-oriented approach.
Since our confidence in their ability to supply the product had diminished, alternative items were requested. However, their approach was not constructive, and ultimately, the cancellation of the missing item was requested. In summary, they complicate this exciting process for you, do not track orders effectively, and the order is closed after 1.5 month with the refund of the missing item. So, would not recommend them if you want smooth purchase.
7 November 2025
Unprompted review
Reply from Babylux
Dear customer,
Thank you for taking the time to share your feedback, although we are sincerely sorry to read about your disappointment.
We would like to clarify that delivery times from manufacturers are entirely beyond our control. Despite this, we always do our utmost to receive products as quickly as possible. When delays occur, we never leave our customers without alternatives.
In the event of a stock error, we offer the possibility to receive the ordered stroller in another colour. If a customer has received part of their order and wishes, for example, to exchange the car seat so it matches the stroller, we are also flexible and open to arranging this.
If our proposed colour change does not meet a customer’s expectations, we of course offer the option of a refund. Unfortunately, in your case, none of these solutions were acceptable to you. You requested a full refund of your entire order, including products that had already been received on time and in perfect condition. Naturally, we cannot proceed this way. Only the product that has not been delivered can be refunded.
You also requested to receive the Priam 4 stroller in black, while we had the black version of the model you originally ordered in stock. With a price difference of nearly €600 between the two stroller models, we were unfortunately unable to accept this request.
Following this, you accused us of manipulation. However, we were simply doing our job and offering every reasonable solution available. In such a situation, our team could equally have felt that your requests were intended to pressure us into offering something that was not realistic. It is regrettable that the exchange reached a point of mutual accusations, especially when the difficulty was caused by circumstances outside both our control.
Ultimately, the refund for the stroller was processed as soon as it became possible to do so.
We truly hope that our future communication can be more courteous and constructive. Our goal has always been—and will remain—to assist our customers as fairly and transparently as possible.
Kind regards,
The Babylux Team
Everything your baby needs
We are preparing for the birth of our third child. Trying to find all we need at one place and purchase knowing we have the best deal. Babylux never disappoints! For the third time, a pleasure once more. Everything in house, brilliant service and fast delivery.
6 November 2025
Unprompted review
Reply from Babylux
ChatGPT a dit :
Hello,
Thank you so much for your wonderful message 😊 We’re thrilled to hear that Babylux continues to meet your expectations for your third child! It’s always a pleasure to provide everything you need with great service and fast delivery. Your trust and loyalty mean a lot to us!
Best regards,
The Babylux Team
Super!!
Super!!! I was a bit worried because I’ve never seen this store in Brussels, but it turned out to be the best experience. The delivery, the offer and even the small gift were perfect!
31 October 2025
Reply from Babylux
Hello,
Thank you so much for your wonderful message 😊 We’re delighted that your experience with Babylux exceeded your expectations — from the delivery and product selection to the little gift! Your trust and satisfaction mean a lot to us.
Best regards,
The Babylux Team
Excellent care for the order and fast
Amazed by the fast delivery and great care of the order. Did not expect to receive my order the next day!
28 October 2025
Reply from Babylux
Hello,
Thank you so much for your kind feedback. We’re delighted to hear that your order arrived so quickly and that you were happy with the care taken in preparing it.
Your satisfaction means a lot to us, and we look forward to serving you again soon.
Best regards,
The Babylux Team
Good price and quick delivery service.
27 October 2025
Reply from Babylux
Hello,
Thank you very much for your kind feedback ! We’re delighted to hear that you were happy with both our prices and the speed of our delivery service .
Your satisfaction means a lot to us, and we hope to serve you again soon .
Best regards,
The Babylux Team
Recommended seller
The bath mat is super nice and arrived very quickly. My baby loves it and it does a great job. Happy with my purchase!
4 October 2025
Reply from Babylux
Hello,
Thank you so much for your lovely message 😊 We’re delighted to hear that you’re happy with your purchase and that your baby enjoys the bath mat! Your satisfaction means a lot to us.
Best regards,
The Babylux Team
Reply from Babylux
Hello,
Thank you so much for your kind words 😊 We’re delighted that you consistently have a great experience with Babylux and that you appreciate our fast deliveries and good prices. Your satisfaction means a lot to us!
Best regards,
The Babylux Team
We bought a stroller which broke after…
We bought a stroller which broke after 4 months, the seller: baby-lux, said they are not responsible but the manufacturer is. This is not true, according to french consumer law, seller must provide 2 year guarantee of conformity.
20 October 2025
Unprompted review
Reply from Babylux
Hello,
We read your review with great surprise. Our goal has always been to assist you in the best possible way and within the shortest possible time.
As part of this, we work directly with the manufacturer solely in your best interest in order to find a quick and effective solution to your request. It is therefore unfortunate that this has been perceived negatively.
However, the manufacturer has requested additional information that appears only on the label of your stroller chassis. Without this label, we unfortunately cannot proceed with the processing of your case.
After verification, there is no indication of any malfunction in the handling of your file by our customer service team. We believe that your refusal to send the label is probably not intentional.
This is why we would like to ask you the following question: do you understand French well?
If you prefer to communicate in another language, please don’t hesitate to let us know our advisors speak several languages and will be happy to assist you.
Best regards,
Team Babylux
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