Absolutely love this stroller, we needed it for our autistic 4 year old as this stroller holds a higher weight capacity. It's easier to handle and manoeuvre with a larger 4 yr old in. It's easy to fol... See more
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Review summary
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Bought a pram and car seat combo in October to use the black Friday sale. Only tried to put them together in April (when the baby was born), and the adapter was for the wrong model. Contacted customer... See more
Company replied
I was initially a bit concerned about ordering because the running buggy was £100 cheaper here than anywhere else, and I worried it might be too good to be true. I’m so glad I bought from baby and c... See more
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Brilliant company with genuine care and concern for their customers. We are incredibly grateful for the help they have given to us and our little boy. They have gone above and beyond what other compa... See more
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Company details
- #39 of 94 best companies in Baby shop
About Baby and Child Store
Written by the company
Baby and Child Store specialises in the world of nursery retail, offering a wide array of pushchairs, car seats, nursery furniture, toys, and gifts.
What began as a humble family business has now evolved into a multi-channel retailer, with operations based out of our warehouse in London SE6 and more recently, our showroom. We pride ourselves in delivering exceptional customer service. Our team don’t earn commission on sales, our focus is on ensuring that we guide our customers towards the right products for them in terms of lifestyle and budget.
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Written by the company
- Call us on 0208 295 6444
- Free gifts with all purchases over £200
Contact info
4.6
Excellent
4k reviews
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This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically replies within 1 week
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I definitely do not recommend this…
I definitely do not recommend this company. I ordered a stroller and still have not received it. The website stated that delivery would take 5–15 days, but when I emailed asking if the shipping could be sped up, I was told it could actually take up to 30 days. I was then offered an “express delivery” option for an extra £4.99, with a guarantee that the stroller would arrive the following week. I paid the extra fee.
After a week, I asked for a tracking number and an estimated delivery date. I was assured that the item had already been shipped and would arrive soon. However, the tracking information never changed — it only showed that the courier was still waiting to receive the parcel. Despite this, I kept being told that the stroller had been sent.
When I said I wanted to cancel the order, I suddenly received another message saying they had “noticed an issue” and were sending the order again for a second time. I asked for a new tracking number, and from that moment all communication stopped. Nobody replies to my emails anymore.
At this point, I have neither the stroller nor my money back. Extremely unprofessional customer service and very misleading communication. I would strongly advise others to avoid ordering from this company.
12 May 2026
Unprompted review
Reply from Baby and Child Store
Hi Agnieska
Thank you for your feedback and we are sorry that you were not happy with the service. We can see that your item has been delivered to you within the standard delivery timescale that you paid for.
I can also see that all emails have been answered and you were updated regarding the delivery. Emails are answered within one working day and not always instantly.
Please don't hesitate to contact us if we can be of further assistance.
Kind regards
The Customer Service Team
Bought it again for a new grand child
I bought this trio set for my grandson in 2019 and it was robust and practical
New grand daughter soon on the way so ordered the same or similar as before because it was soooooo good 👌😁
28 April 2026
Reply from Baby and Child Store
HI Jim
Thank you for your feedback and we are pleased to hear that you were able to get the same set again.
Please let us know if we can be of further assistance
Kind regards
The Customer Service Team
Good price for a quality item
5 May 2026
Unprompted review
Great price compared to other options…
Great price compared to other options and quick delivery too, very happy with my choice :)
25 April 2026
Reply from Baby and Child Store
Hi Rose
Thank you for your feedback and we are pleased to hear that you were happy with the price and delivery.
Please don't hesitate to contact us if we can of further assistance.
Kind regards
The Customer Service Team
Excellent service and friendly staff.
Excellent service and friendly staff.
28 February 2026
Unprompted review
Reply from Baby and Child Store
Hi Ryan
Thank you for yojur feedback and we are please to hear that you were happy with the service.
Please don't hesitate to contact us if we can be of further assistance.
Kind regards
The Customer Service Team
I ordered a baby chair
I ordered a baby chair for my niece who is expecting, it was 189.99 reduced by £20 to £169, I had to get my nieces address so waited a couple of hrs and went back in, the £20 reduction was nowisding so I paid the full price. I rang the customer service and got an answer machine, left a message, wasn't expecting anyone to get back to me. . Chris called me on the Monday morning and explained the link was a little late removing the discount but then said he would refund the £20. It has come on my CC bill.
18 April 2026
Reply from Baby and Child Store
HI Mandy
Thank you for your feedback and we are please to hear that we were able to resolve the pricing issue. We hope that your niece like the chair.
Please let us know if we can be of further assistance
Kind regards
The Customer Service Team
Fast and prompt supply and next day…
Fast and prompt supply and next day delivery of order.Discount on price also.
17 April 2026
Reply from Baby and Child Store
HI Sam
Thank you for your feedback.
Please don't hesitate to contact us if we can be of further assistance.
Kind regards
The Customer Service Team
Great customer support and great prices
Excellent customer service and competitive prices.
18 April 2026
Item hasn’t arrived
Ordered early December 2025 and item still hasn’t arrived mid April 2026!
17 April 2026
Unprompted review
Great support with damaged panel replacement
I had a problem with some damaged panels being delivered which I tried to resolve directly with the manufacturer with little success. When I contacted the Baby and Child Store team, they were quick to respond and arranged for the replacement panels to be sent to me. When these also turned yp damaged they were quick again to get a further replacement dispatched with additional protective packaging.
I can't thank them enough for their time and attention with this situation, it was a stark contrast to the service received from Tutti Bambini. Thank you!
23 February 2026
Unprompted review
Cybex libelle
Cybex libelle, I just want to thank you for the amazing service I got from your store, I contacted your customer service about purchasing a buggy, Lauren was the lady who dealt with me, she gave me all the information I asked for, reassured me on delivery,and talked me through the process, my order arrived the day after!!!! Amazing service that has restored my belief in online shopping, well done
15 April 2026
Unprompted review
Superb customer service
Bought a pram and car seat combo in October to use the black Friday sale. Only tried to put them together in April (when the baby was born), and the adapter was for the wrong model. Contacted customer service, who were very responsive, sent the right model within 2 days. Can’t complain, excellent customer service.
4 April 2026
Unprompted review
Reply from Baby and Child Store
Dear Muhammad
Thank you for providing your feedback and we are pleased to hear that we were able to resolve your issue quickly.
Please don't hesitate to contact us if we can be of further assistance.
Kind regards
The Customer Service Team
Great product
Great price and quick dispatch.
I was really surprised by how quiet and smooth the pram is on all terrain!
A bit wider but definitely worth it.
3 April 2026
Reply from Baby and Child Store
Dear Radka
Thank you for providing your feedback and we are pleased to hear that you are happy with the item.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Best price on the market beating…
Best price on the market beating silvercross themselves. Also super quick delivery way a head of the timescale on the site. Would definitely order from here again and would recommend to others.
30 March 2026
Reply from Baby and Child Store
Dear Beth
Thank you for providing your feedback and we are happy to hear that you are happy with the price and delivery.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Easy to use and efficient
6 April 2026
Unprompted review
Missing items but sorted quickly
Order came wrong but they sorted literally the next day
2 April 2026
Unprompted review
The quality of the product felt a…
The quality of the product felt a little low . when the product was opened found hair and thread sticked to it so that was disappointing .
29 March 2026
Reply from Baby and Child Store
Dear Omer
Thank you for providing your feedback and we are sorry to hear about the issue with your item, please feel free to reach out to hello@babyandchildstore.com with any concerns.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
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