Absolutely love this stroller, we needed it for our autistic 4 year old as this stroller holds a higher weight capacity. It's easier to handle and manoeuvre with a larger 4 yr old in. It's easy to fol... See more
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Review summary
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Bought a pram and car seat combo in October to use the black Friday sale. Only tried to put them together in April (when the baby was born), and the adapter was for the wrong model. Contacted customer... See more
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I was initially a bit concerned about ordering because the running buggy was £100 cheaper here than anywhere else, and I worried it might be too good to be true. I’m so glad I bought from baby and c... See more
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Brilliant company with genuine care and concern for their customers. We are incredibly grateful for the help they have given to us and our little boy. They have gone above and beyond what other compa... See more
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Company details
- #39 of 94 best companies in Baby shop
About Baby and Child Store
Written by the company
Baby and Child Store specialises in the world of nursery retail, offering a wide array of pushchairs, car seats, nursery furniture, toys, and gifts.
What began as a humble family business has now evolved into a multi-channel retailer, with operations based out of our warehouse in London SE6 and more recently, our showroom. We pride ourselves in delivering exceptional customer service. Our team don’t earn commission on sales, our focus is on ensuring that we guide our customers towards the right products for them in terms of lifestyle and budget.
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Written by the company
- Call us on 0208 295 6444
- Free gifts with all purchases over £200
Contact info
4.6
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically replies within 1 week
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Reply from Baby and Child Store
Dear Dan
Thank you for your feedback and we are pleased that you were happy with the ordering and delivery process.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
I had a fantastic experience with Baby…
I had a fantastic experience with Baby & Child Store and I’m incredibly grateful for their customer service.
I accidentally selected the non-urgent delivery option when ordering, as I didn’t realise it was set as default. After contacting them and explaining that we had recently been in a car accident and urgently needed a replacement car seat for our child, they were extremely understanding and helpful. They kindly expedited the order for me, which I truly appreciated during such a stressful time.
The Cybex Pallas G2 i-Size Plus shield car seat they sent is absolutely excellent – high quality, very secure, and clearly designed with child safety in mind. The shield system feels very safe and reassuring, while still being comfortable for my child. The quality of the materials and overall design is outstanding.
Thank you for your kindness, fast support, and professionalism. Highly recommended store with outstanding customer care! 🚗🛡️👶
20 March 2026
Reply from Baby and Child Store
Dear Bernadett
Thank you for providing your feedback and we are happy to hear that you are happy with the service, we will pass your kind words on to those involved.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Jayne
Thank you for your feedback and we are please to hear that you were happy with the service.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Tom
Thank you for your feedback and we are pleased to hear that you were happy with the delivery.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Morgan
Thank you for your feedback and we are pleased to hear that you were happy with the product and delivery.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Mandy
Thank you for your feedback and we are pleased to hear that you were happy with the service and delivery.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
5 star customer service
Product as expected. The customers services team were so helpful.
12 March 2026
Unprompted review
Great products and service.
It was an easy process ordering online and the competitive prices added to the reasons to go with The Baby and Child Store.
We were kept in the loop about delivery and made to feel at ease.
All the furniture was great when I built it. Unfortunately the doors to the wardrobe had been damaged in transit so I contacted the company.
Chloe came back to me was extremely helpful.
A new set of doors were sent out and I received them a few days later with no problems.
Would highly recommend the Baby and Child Store and would like to say thanks to the very helpful Chloe again who was brilliant.
12 March 2026
Unprompted review
Reply from Baby and Child Store
Dear Jamie
Thank you for providing your feedback and we are pleased to hear that we were happy with the service.
Please don't hesitate to contact us if we can be of further assistance.
Kind regards
The Customer Service Team
Incredible customer service.
Incredible customer service.
I had to make a last-minute change to my order and one of their customer service agents, Lauren, helped me quickly and efficiently, resolving everything so I could receive my order in time before my trip.
I truly wish more customer service experiences were like this. I sent my email with little hope and was very pleasantly surprised
12 March 2026
Unprompted review
Reply from Baby and Child Store
Dear Irene
Thank you for providing your feedback and we are pleased to hear that you were happy with the service, we will pass your thanks on to all those involved.
Please don't hesitate to contact us if we can be of further assistance.
Kind regards
The Customer Service Team
Very efficient
4 March 2026
Ordered pram system with someone else…
Ordered pram system with someone else and they let us down. Ordered with Baby and Child store and received the system the next day. This prevented stress and worry caused by the other supplier and so will be shopping with them in the future would highly recommend them
27 February 2026
I was able to ring and speak to a real…
I was able to ring and speak to a real person with my questions. The product was good value and i was happy to wait for delivery so no postage costs made it even better value
2 March 2026
Excellent Customer Service and Professional Resolution ⭐⭐⭐⭐⭐
I had an issue with a missing part in my Tutti Bambini Rio nursery set during assembly. I contacted the customer service team and they responded promptly and professionally. Although the first replacement part sent was incorrect, the team handled the situation very well and arranged for a representative to visit.
The technician came on the scheduled day, fixed the drawers properly, installed the correct part, and also took back the previously sent incorrect part. Everything was handled efficiently and the furniture is now perfectly assembled.
I really appreciate the support and communication from the customer service team throughout the process. Thank you for resolving the issue and providing great after-sales service. Highly recommended! ⭐⭐⭐⭐⭐
7 March 2026
Unprompted review
Couldn't recommend highly enough!
All the team were sensational in helping us with our requirement especially Lauren who was very accommodating and asked the right questions we hadn't considered to find a solution that suit us best. They helped us with everything required for our newborn which not only saved us money but also saved the stress of having to pick things up from multiple suppliers. They have an amazing selection of products to suit every need and even helped with installing our Isofix
5 March 2026
Unprompted review
Brilliant seat
My son loves the colour. Easy to assemble. Quick delivery and competitively priced. I'd recommend this company
24 February 2026
Excellent Service
3 March 2026
Quick delivery
Quick delivery. I ordered a pram set last Wednesday and it was delivered 2 days later on the Friday. I set it up over the weekend and it’s beautiful! I can’t wait to put my little one in it as soon as shes born! I also ordered my furniture set from this company last month and it arrived within the timeframe stated. I’m all ready for my little ones arrival now! Thank you baby and child store!
3 March 2026
Reply from Baby and Child Store
Dear Clive
Thank you for providing your feedback and welcome back, we are pleased to hear that your item came quickly and that you are pleased with it.
Please don't hesitate to contact us if we can be of further assistance.
Kind regards
The Customer Service Team
Great product and good service
Order received really quickly and the clippers and nail file set were excellent quality and good value for money
3 March 2026
Reply from Baby and Child Store
Hi Sally
Thank you for taking the time to provide your feedback and we are pleased to hear that you were happy with the item you purchased
Please don't hesitate to contact us if we can be of further assistance.
Kind regards
The Customer Service Team
DO NOT BUY FROM THIS COMPANY
I bought an item that was IN STOCK, and due to the price I was eligible for no rush free delivery to which I thought would be maybe around the 7-10 day mark.
After 2 weeks I emailed and they said it would take a further 2 weeks to come. My son will be almost too big for the product I ordered by the time it arrives. No rush means more like “can’t be bothered to send your order so we will do it when we can be arsed”
I don’t know what this company are doing day to day to take an entire 30 days to deliver something but I wouldn’t waste your time with them.
Absolutely abysmal customer care and WILL NEVER buy anything from them again. Would give less than 1 star if I could.
3 March 2026
Unprompted review
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