Baby Blue Florist Reviews 

If i could give no stars i would. Total SCAM! DO NOT ORDER!!!!! Company cancels order and promises refund only to not send.
My poor teenager spent her entire savings to send flowers to a friend only to be left heartbroken.
SO DISAPPOINTED

Complete scam, I ordered flowers they took my money then canceled the order. They keep saying they will process the refund, that was almost 2 months ago.

Running under the banner sarata flower I placed an order for my sisters funeral I called them to verify they could do it and was assured there wasn’t no problem then day of funeral get the cancelled notice and said would send a refund 2 weeks later won’t answer my email and no refund

These guys are total scam artists. They never planned on sending your flowers, after you have paid, you get an email saying you’re out of area. .No matter how many times you call them they will not credit money back to you. it has been months.

This must be their MO because my order was canceled and I did not receive my refund . These people are ripping people off they need to be stopped this is not a legit company.

Received order cancellation same day but no refund. After two weeks, I have submitted fraud claim from my bank. Filing a consumer complaint with Attorney General. I wish I had read reviews beforehand. Terrible company.

I ordered flowers for my wife to be delivered today and they did not show up. I tried to activate an account and it shows that I have no orders. I sent an email with no response as of yet.

Purchased flowers to be delivered the same day but order was canceled moments later saying that the “florist couldn’t make the delivery”. I would receive the refund in 2-3 days. 2 weeks later and multiple emails back and forth and I am still waiting but advised to be patient. After reading all of the other reviews I will be contacting my bank and the BBB. Don’t give these people your money.

Update- I was contacted and refunded after leaving this review.

Put in an order for same-day delivery for daughter's b-day, $225. They charged me, then emailed to say they couldn't deliver same day, and they would refund me. Six weeks later and multiple follow up requests and multiple promises . . . no refund. Had to back out from my credit card via dispute process.

This is a scam. Do not use this.

Same as what everyone else has been saying- got an email 30 minutes after ordering saying that my order had been refunded- that was in the middle of September. I have contacted them since and been told multiple time they would fix it and have not. Disputing the charge with my CC company now

Edit in response the to baby blue comment: they did NOT do anything they just said. The issued a refund over a month later, and only after disputing the charge with my credit card company. I tried working with them for weeks with no action. As you can see from virtually every other review, this is what this company does. They just hope that you won’t have a means of contesting the charge. Do not use this company under any circumstances.

I was already heartbroken that I couldn’t attend my husband daughter funeral being because of my jobs and I live in another state I ordered flowers from baby blue on line the funeral was in 2days 1day went by I get a call from the florist they used for my arrangement they had not sent enough money to cover the order so I end ordering from them directly in order for my arrangement to make it on time for that next morning baby blue never reached out to me about my order they were already closed so the next morning I get an email that my order was cancelled what??? now just think if that florist had not of reached out to me ???? Now I’m double pissed because this happened sept 21st 2023 here it is oct 14th and I still have not received my refund but the have a policy up to 5 business days I have reached out them and the given me nothing but a run around I just hope no one else has to experience this type of customer device during and already stressful event

My experience is an echo of pretty much everyone else. I ordered a bouquet on 9/18 and received no confirmation email. I emailed to request the confirmation and was told it had been canceled and I would receive a refund in 2 business days. It is now 3 weeks later and I still have no refund. I called them this morning to investigate further and they asked me to wait "a little bit longer" and that "the refund is coming." I asked if he could email me confirmation that the refund had been processed and he refused. Hopefully I get my money back. Sounds like 30 days might be the timeline?

EDIT: while I did receive a refund shortly after posting my review, I was told it would be processed within 2 business days, and it took nearly 3.5 weeks to receive. That is completely unacceptable for any business and I won't be revising my review. Don't do business with this company.

3 weeks have passed already and they don’t do nothing about my refund. Just responding my emails asking for patience, when I just want my money back. My order got cancelled 30mins after being placed

I too was scammed by this florist. I ordered flowers to be delivered and within the hour I was told for some "unknown " reasons they were not able to be delivered. And was promised a refund in the next 2-3 business days.
A week later it still wasn't refunded so I called and was promised again it would be refunded.
Another week went by and I tried calling and calling and they wouldn't even answer the phone.
I went online and wrote a bad review. I finally heard again from the florist saying they needed more information. After giving them my order number, I received another email saying they were looking into the matter. I was persistent and keep asking for my money through two more emails.
Finally I was credited to my account.
I shouldn't have to BEG for my money when they were the ones who canceled my order!!!
I am now afraid to order any flowers from any florist.
Baby Blue florist is a scam. Don't use this florist!

HORRIBLE SCAM. I put in an order and it was canceled within 10 minutes saying they refunded my card. It has been almost a month and no refund. Going to call my bank and dispute the charge. No flowers? NO PAYMENT.

I really wouldn’t even give them one star, but they did acknowledge that they couldn’t complete the order. On the other hand, I never received the credit to my card which they promised.

Like many others here, I placed an order that was canceled with the promise that my order would be refunded. It was not. Customer service claimed the refund didn’t go through because there was an issue with my bank. Never have had an issue with my bank when it comes to refunds but even if that was the case wouldn’t this company have notified me? After reading multiple other reviews it seems likely this website is a scam.

If I could do 0 star!!! This company is a scam! Billed me close to $70 and canceled my order as they couldn’t produce the design/flowers I ordered. Gave time for refund to be credited but nothing came! Called and guy named “Fred” said refund is on it’s way, just had some issues with the refund. I then gave time and it’s close to a month now from the date I ordered! I Had to file a dispute to my CC and now I’m waiting on a replacement card!!!! Scam alert!!!

Stole upwards of $100 from me. Flowers were never delivered, all responses from customer service are canned replies. If you don't dispute with your cc you will NOT get your money back.

Edit. They're now trying to get me to take my review down instead of refunding me.