BabyDoc Shop Reviews 

239
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 137 reviews, most reviewers were somewhat happy with their experience overall. Consumers commonly receive items on time, with some noting prompt delivery within a few days of placing their order. Many buyers appreciate the assistance from the staff, finding service helpful and knowledgeable during in-store consultations. However, some people were dissatisfied with the delivery timelines, reporting situations where orders were significantly delayed or never arrived according to initial estimates. Reviewers frequently mentioned issues with products, such as receiving incorrectly coloured or damaged items, or experiencing missing parts in their orders. Conversely, a small portion of people felt that customer support was inadequate, citing slow responses or a lack of resolution for concerns.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery_service. While many consumers report frustrating delays, missed... See more

Order

People report ambiguous experiences with order, as opinions on the process vary significantly among... See more

Product

Customers consistently note ambiguous experiences with product quality and delivery, reflecting a wide range... See more

Customer service

Reviewers highlight negative aspects of customer service, frequently reporting a frustrating lack of... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are friendly, knowledgeable,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We are expecting our first baby in July. We visited Baby Doc Shop earlier in the year for a personal shopping appointment which we found really helpful. We were helped by Evelyn who was really knowled... See more

Rated 5 out of 5 stars

We’re expecting our first child in October and bought a stroller, cot, and high chair from Baby Doc Shop. Each time we visited the store, we received excellent advice and support. When the... See more

Rated 5 out of 5 stars

Ordered a baby crib and it came 2 days later. Super fast service, the crib came in multiple boxes as it transforms while your child grows - these boxes were well labeled and meant we could store the... See more

Rated 5 out of 5 stars

We have bought from baby doc shop a few times and have had a brilliant experience, especially in store. I didn't get the store managers name but she was extremely helpful and couldn't do enough for us... See more


Company details

  1. Baby shop

Written by the company

The BabyDoc Shop are Ireland's Buggy Experts! Whether you're buying a buggy, car seat, high-chair, nursery item or picking up some handy accessories - you're guaranteed to get the best advice at the BabyDoc Shop! We stock a full range of all the best brands, including UPPAbaby, Bugaboo, Cybex, iCandy, Maxi Cosi AND we offer a price-match guarantee & flexible payment options (deposit secures stock). Shop online at the BabyDocShop.ie or visit us in-store in Dublin or Limerick.


Contact info

3.2

Average

TrustScore 3 out of 5

239 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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3.2

All reviews

(239)

131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent, outstanding!!!

I would like to say THANK YOU !!! To a male sales assistant (sorry don't know name, id say over 45''s with beard and THANK YOU!!! To a shops owner!
I have been in multiple shops but couldn't made up my mind about what stroller to buy. No other shop made me feel so welcome and valued as a customer. The task was to find stroller big in size, as high as possible from the ground, easy to fold. Most of the shops advised Bogaboo dragonfly or fox 5. Honestly I hated the looks and they weren't as high. Male sales assistant carefully listened to my needs and advise Vista or ICANDY as it had extentions, I left the shop to make a bit research, few days later I came back to purchase ICANDY bundle but wasn't sure about the color. I was welcomed to the shop by the owner, he even held the doors for me. We had a chat about bundles.... Honestly comming to the shop I was thinking about getting cookie or biscotti color, but have purchased pecan with professional help. Again, thanks a million to the owner as promised order has arrived next day, im obsalutely delighted that I have purchased pecan, so rich color and looks so luxury and expensive. Im so happy with purchase no words to describe!!!

30 September 2025
Unprompted review
Rated 5 out of 5 stars

5* Fantastic service

5* Fantastic service, placed order online with fast delivery. Also best price for the buggy I bought. Great communication and even followed up with me to ensure the buggy arrived safely. Would highly recommend and would purchase from here again!

1 October 2025
Unprompted review
Rated 1 out of 5 stars

Lack of communication and still waiting on delivery

I placed an order for a three piece nursery set for my baby’s room on the 9th of August 2025, five and a half weeks before my baby was due. My baby arrived on the 18th of September and is now two weeks old and I still have not received one piece of furniture for his room. I made contact with the store and I was informed that the shipping container was lost and a new order would need to be placed. I received no update about this issue or any contact from the company or apology and I still to date have not received any date for delivery of the items. There is a frustrating lack of communication from the company and no empathy at all for new mothers who wished to have the nursery ready for babies arrival. I will not be recommending the company in future.

9 August 2025
Unprompted review
Rated 1 out of 5 stars

The worst shop ever.

The worst shop ever.
I will never buy there again and will tell all of my friends and contacts not to buy there.
Local shop with Lack of experience and professionality.

25 August 2025
Unprompted review
Rated 1 out of 5 stars

Broken changing unit delivered and no help!

Order number 22733
I bought the Tutti Bambini Rio Chest Changing unit. It arrived damaged. Nearly every piece was broken or chipped. I contacted Baby doc shop the day it arrived which was the 2nd of September. I have had very little progress in getting a replacement with back and forth emails and no solutions. Given that I am nearing my due date and have yet to receive confirmation that I will receive a replacement I am now left out of pocket and with a broken changing unit that cannot be used. I would not recommend this company.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with BabyDoc

Very happy with BabyDoc. My first time buying off them. All very simple and user friendly website. Great updates on the delivery and tracking. From ordering to delivery 3 days. Will buy again

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Easy, hassle free

Went to the store on a Thursday afternoon, had our new out n’ about on Saturday morning. Lovely sales assistant, knew her buggy’s. Quick and easy purchase.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Visited on recommendation

Visited on recommendation from a friend. Having visited many baby shop- can say this was best experience from beginning to end with prompt delivery of items. Staff were approachable, knowledgeable, friendly- there was no upselling and the information provided was honest, useful and unbiased. Will definitely use again and recommend on to family and friends!

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service!

Ordered my pram with them, was supposed to arrive in 3-4 days and arrived in 1 working day. Pram rain cover ripped on first use and the customer service was 10/10, were in touch so fast and liaised with the brand for me to organise a replacement. highly highly recommend babydocshop!

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Lifesaver for Two Little Ones

I bought the Out ’n’ About Nipper V5 Double from BabyDoc Shop Ireland and it’s a lifesaver with my 3-month-old and 2-year-old! The buggy is light, comfortable, easy to push on all terrains, and delivery was super fast – arrived the next day. Highly recommend!

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I recently placed an order for the Tutti Bambini Jonah nursing chair & am over the moon with my purchase! I ran into some difficulty with my online order, as my selection reset when I opted to pay via Apple Pay & I only noticed after I had confirmed the order. I was panicked as I had ordered the wrong coloured chair. I phoned the next morning & explained my dilemma, and was immediately put at ease and reassured that this error could be rectified! I received an order update email soon after, confirming the colour of chair had been updated. The lead time was 4 weeks but we were pleasantly surprised when it arrived after 2 weeks! Incredibly happy with the service I’ve received from Baby Doc Shop! I also received a really lovely courtesy call to see how we were finding our order & just checking that all was okay with it in general! I thought this was a lovely touch!

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Car seat

I recently ordered a car seat from babydoc shop and it was the cheapest I could find anywhere. It was delivered to me within days of ordering it and I was sent email updates at each stage. Brilliant customer service and I will be buying all my future baby equipment from them in the future.

1 August 2025
Unprompted review

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