Kay responded so very quickly and with important information. She kept me apprised of the progress of my request to cancel an order (my grandchild already has what I ordered ) and was able to grant m... See more
Company replied
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Review summary
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Reviews shaping this summary
Amazing customer service from Kathlene after getting in touch by email about wrong size received. She resolved the issue straight away but also passed it on to team to check the specific product if th... See more
Company replied
I used the wrong delivery address on my purchase, and didn't realise until the transaction was complete. I emailed MORI on Sunday morning and Kathlene from Customer Service got in touch with me to... See more
Company replied
Such brilliant service from the customer service team. After ordering and not realising the cut off time for next day orders, I messaged customer services to see what they could do! They managed to s... See more
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Company details
About MORI
Written by the company
About MORI:
MORI grew from a passion to provide families with the softest and most comfortable clothing for babies and toddlers. Crafted from gentle organic fabrics which care for your little one and the planet.
What we do:
MORI grew from a passion to provide families with the softest and most comfortable clothing for babies and toddlers. Crafted from gentle organic fabrics which care for your little one and the planet.
What we do:
- We use the softest and highest-quality products that are made with a family’s wellbeing in mind.
- Our products are made from our signature organic cotton 30% and 70% bamboo fabric for a gentle touch on delicate skin.
- Your little one can feel the softness of MORI from newborn up to 6 years old.
- Our unique material feels softer than silk and is safer than regular fabrics as it is breathable and thermoregulating, keeping your baby at the right temperature during the night and day.
- When crafting our products, we use sustainably sourced methods; from the materials we use to the factories we manufacture in.
- By producing our clothing in trusted factories, we can make sure that fair & safe working conditions are always in place.
Contact info
Pall Mall Deposits, Unit PL70, 124-128 Barlby Road, Ladbroke Grove, W10 6BL, London, United Kingdom
- hello@babymori.com
- babymori.com
4.5
Excellent
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
I’ve been a loyal fan of MORI since my…
I’ve been a loyal fan of MORI since my daughter was born. From her first days to now, at 6 months old, almost all of her clothes have been from MORI. The organic cotton is incredibly soft and comfortable—perfect for her sensitive skin—and the designs completely align with my aesthetic.
I recently needed to cancel an order, and the customer service was just as exceptional as their products. A huge thank you to Grant for the incredibly fast response and professional assistance in processing my request. It’s rare to find a brand that excels in both quality and care. Highly recommend!
30 March 2026
Unprompted review
Reply from MORI
Hello Carrie,
Thank you for your feedback.
It is lovely to know you are such a fan of MORI. We aim to please and you are going to love our Summer designs, they really are special.
Have a fabulous day.
Kind regards,
Kay
Senior Customer Care Executive
Had a little issue with delivery & they…
Had a little issue with delivery & they soon put that right , good communication my granddaughter will be so happy thank you 😊
17 March 2026
Unprompted review
Reply from MORI
Hello Tracey,
Thank you for your feedback.
We will always help where we can. I am so pleased your problem was resolved.
Have a fabulous day.
Kind regards,
Kay
Senior Customer Service Executive
Have been buying from MORI for three years
I have been buying from MORI since the day my little girl was born. They have the most amazing team who is super helpful when I've messed up my orders and the quality is super. I've lost count how much I've bought from MORI - definitely one of my favourite shops where to get everything I need for my little one :)
26 March 2026
Unprompted review
Reply from MORI
Hi Riina,
Thank you so much for taking the time to share this, it truly means the world to our team.
We’re so grateful for your support over the years, and it’s wonderful to hear that both our products and our team have been able to make your experience a positive one.
Knowing that MORI has been part of your little one’s journey from the very beginning is incredibly special to us.
We’ll keep doing everything we can to bring you pieces you love and service you can always rely on.
Warmest wishes,
The MORI Team
I just wanted to say a big thank you to…
I just wanted to say a big thank you to the Mori customer service team. They were incredibly kind, helpful and understanding when I got in touch, and it really meant a lot as a new parent. On top of that, the quality of Mori clothes is fantastic — super soft, washes beautifully and lasts for ages. I wouldn’t hesitate to recommend them.
24 March 2026
Unprompted review
Reply from MORI
Hi Melissa,
Thank you so much for taking the time to share this, it truly means a lot. Our team will be over the moon to hear your kind words. We know how overwhelming those early days of parenthood can feel, so we’re really glad our support made things a little easier for you.
It’s also wonderful to hear how much you’re loving the quality of your MORI pieces. We put so much care into making them soft, durable and long‑lasting, and feedback like yours reminds us why we do what we do.
Thank you again for recommending us and for being part of the MORI community. We’re so grateful to have you with us.
Warm wishes,
The MORI Team
Great experience with Kay!
Great experience with Kay!
Kay helped me set up a return for a gift with no gift receipt, providing prompt and efficient help!
23 March 2026
Unprompted review
Reply from MORI
Hi CJ,
Thank you so much for taking the time to leave this review, it means a lot to us.
We’re so glad to hear that Kay was able to help you with your return so quickly and smoothly, especially without a gift receipt.
We’ll be sure to pass your kind words along to her; she’ll be delighted to know she made your experience a great one.
Warm wishes,
The MORI Team
Extremely comfortable & good customer service
Extremely comfortable pillow, delivered fast. Issue with pillow on arrival and company provided fast and very satisfactory response.
23 March 2026
Unprompted review
Reply from MORI
Hi NM,
Thank you so much for sharing your experience with us.
We’re delighted to hear that you’re enjoying your pillow and that it arrived quickly, comfort and ease are exactly what we hope to deliver.
I’m also really glad our team could step in and resolve the issue you had on arrival with a prompt and helpful response. Your feedback means a lot, and we’ll be sure to pass it along.
Warm wishes,
The MORI Team
Awful customer service
After one month and 9 sent emails. I have still not received the goods I ordered.
Have sent a form twice that has been requested and now Mori are requesting it again.
I keep getting a computer responding to me asking to send a form I have sent in already multiple times.
Nice product, shame about the customer service.
23 March 2026
Unprompted review
Reply from MORI
Hi Stevie,
Thank you again for sharing your feedback, and I’m truly sorry that this experience has been so drawn out and frustrating. It’s absolutely not the level of care we want you to feel when shopping with us.
As mentioned previously, because your courier has not confirmed delivery, we’re required to complete an investigation with the local depot and driver before we can issue a replacement or refund. To move this forward, we’ve emailed you the Denial of Receipt document, which simply needs to be dated and hand‑signed.
I completely understand how frustrating it is to feel like you’ve already sent something more than once. Unfortunately, we haven’t received the signed version of this specific document on our side, which is why our team has been unable to progress the investigation. As soon as we have the completed form, we’ll be able to continue with the courier and resolve this for you as quickly as possible.
We truly appreciate your patience and cooperation, and we’re here to support you until this is fully resolved.
Warm regards,
The MORI Team
Real people
Real people, prompt, kind, considerate customer service! Mori stands by their products!
20 March 2026
Unprompted review
Reply from MORI
Hi there,
Thank you so much for your kind words. We’re really glad to hear that you felt supported, our team is made up of real people who genuinely care, and it means a lot to know that came through.
We’re proud to stand behind every product we make, and we’re always here if you ever need anything.
Thank you again for taking the time to share your experience with us.
Warmest wishes,
The MORI Team
Great customer service
Great customer service received today. I had an issue with a faulty product which was resolved promptly. I was disappointed initially upon receiving my order, however cannot fault the customer service and their help to resolve!
17 March 2026
Unprompted review
Reply from MORI
Hi Gracie,
Thank you so much for taking the time to share this.
We’re really sorry that your order arrived with a fault, we know how disappointing that can be.
We’re glad our Customer Care team were able to resolve things quickly for you, and it means a lot that you’ve highlighted the support you received.
We’re always here if you ever need anything else.
The MORI Team
My problem was handled professionally…
My problem was handled professionally and expeditiously and completely resolved. A pleasure to deal with.
15 March 2026
Unprompted review
Reply from MORI
Hi Ann,
Thank you so much for taking the time to share this feedback.
We’re delighted to hear that your issue was resolved quickly and professionally, that’s exactly the experience we aim to deliver.
It was a pleasure supporting you, and we’re always here if you need anything in the future.
Warm regards,
The MORI Team
Baby Mori has the best fabric and…
Baby Mori has the best fabric and quality! I purchased a sleepsack and 3 pyjamas, and I am in love with how soft the fabric is. My baby seems so cosy in them, and makes the best overnight sleep and naps!
13 March 2026
Unprompted review
Reply from MORI
Hi Pauline,
Thank you so much for your lovely review.
We’re delighted to hear how much you’re enjoying your MORI sleepsack and pyjamas.
Our fabric is designed to be incredibly soft and gentle on little ones’ skin, so it means a lot to know your baby is feeling cosy and sleeping well in them.
We’re truly grateful you chose MORI for these special moments. If you ever need any support or recommendations as your little one grows, we’re always here to help.
Warmest wishes,
The MORI Team
The quality of these pyjamas is pure…
The quality of these pyjamas is pure bliss. I’ve ordered for both myself and granddaughter. They feel like butter on, true to size and drape beautifully. Customer service from Grant was excellent when he amended the size following through from my email when I realised I’d ordered the wrong size. Thank you
11 March 2026
Unprompted review
Reply from MORI
Hi Polly,
Thank you so much for your beautiful review, it truly made our day.
We’re delighted to hear that both you and your granddaughter are enjoying your pyjamas; that soft, buttery feel is exactly what we hope every family experiences.
I’m also so pleased to know that the size amendment was handled smoothly. Grant and the whole team are always here to make things as easy and enjoyable as possible.
Thank you again for taking the time to share your kind words.
Wishing you and your family a wonderful week ahead.
The MORI Team
Swift resolution to order error
I am part of the Mori Sleep Club and have been for about 6 months and I love the quality and softness of the sleepsuits that are sent, I love how well they wash and I think the price is reasonable for the quality.
I also love how the sleepsuits are themed around Christmas/Easter/ Valentines Day and Halloween.
However, there had been a sizing error on my order. Grant quickly responded in full and the error was swiftly resolved. Excellent communication and customer service.
11 March 2026
Unprompted review
Reply from MORI
Hi Victoria,
Thank you so much for taking the time to share such a thoughtful review, it truly means a lot to us.
We’re delighted to hear how much you’ve been enjoying your Sleep Club experience so far, from the softness and quality to the seasonal designs. Creating those little moments of joy is exactly what we hope for.
I’m also really glad we were able to resolve the sizing error quickly for you. Thank you for your patience and for giving us the chance to put things right, it’s always our priority to make sure you feel supported and looked after.
If you ever need anything at all, we’re always here to help.
The MORI Team
Sent the wrong item however within 24…
Sent the wrong item however within 24 hours had a full refund and a lovely email telling me to keep or donate the item rather than returning it. I was initially unhappy with my delivery but the response was exceptional. I’ll definitely buy from Mori again
10 March 2026
Unprompted review
Reply from MORI
Hi Stephanie,
Thank you so much for sharing your experience with us.
We’re really sorry that the wrong item arrived, that’s never the start we want anyone to have.
I’m glad our team were able to step in quickly, get everything resolved within 24 hours, and make things as easy as possible.
It means a lot that you felt well taken care of, and we’re delighted to know this turned things around for you.
We can’t wait to welcome you back to MORI again.
Warmest wishes,
The MORI Team
Great customer service
Great customer service! They were understanding, professional and quick to resolve the problem. I appreciate their communication as much as their adorable products.
8 March 2026
Unprompted review
Reply from MORI
Hi VL,
Thank you so much for your kind words.
We’re really glad we could resolve things quickly for you, and it means a lot to hear that you felt supported throughout.
Clear, thoughtful communication is something we care deeply about, right alongside creating pieces you love.
We appreciate you taking the time to share your experience with us.
Team MORI
Excellent
Order did not arrive and they reached out to me before I even had to get in touch. A replacement order was arranged and arrived the next day. Excellent customer service.
6 March 2026
Unprompted review
Reply from MORI
Hi Laura,
Thank you for sharing this lovely feedback.
We’re so glad our team reached you before you even needed to get in touch, staying one step ahead is exactly the level of care we aim for.
It’s great to hear your replacement arrived the very next day and that you felt well looked after throughout.
We really appreciate you taking the time to leave this review.
Team MORI
Great customer service experience!
Great customer service experience!! I ordered a sleep suit and it came with a hole in the foot and they immediately sent a new one. Very friendly and quick. I love this brand. The quality is great and everything is so soft for my baby’s skin. I love the foldover feet too. Highly recommend:)
5 March 2026
Unprompted review
Reply from MORI
Hi Rachel,
Thank you so much for taking the time to share this lovely review, it truly means a lot to us.
We’re so glad we could get a replacement sent out quickly for you, and it’s wonderful to hear that you’re enjoying the softness and quality of our sleep suits.
Knowing they feel gentle on your little one’s skin is exactly what we hope for. The foldover feet are one of our favourite details too, so it’s lovely to hear they’re a hit in your home.
Thank you again for your kind words and for recommending us, we’re so grateful to have you in the MORI family.
Wishing you and your little one many cosy moments ahead.
The MORI Team
Gorgeous item and excellent customer care
I ordered a lovely little dress-up crown for my child's birthday from MORI, but had an unfortunate experience with the Evri delivery person that resulted in it sitting outside in the rain. Luckily the item was fine despite being soaked but the nicest thing was that MORI were quick to reply to my email and offer a refund on the shipping and honour my request to raise the issue with Evri. William in customer care was very sympathetic and wrote a detailed message in reply. I felt very listened to and it made what could have been a bad experience (despite it not being MORI's fault) quite a good experience instead! Can highly recommend. When everything goes fine then any company is good, but when things go wrong that shows who you truly want to do business with. So I can highly recommend MORI!!
3 March 2026
Unprompted review
Reply from MORI
Hi Sarah,
Thank you so much for taking the time to share this thoughtful review.
I’m really sorry that your order was left out in the rain, that’s such a frustrating experience, especially when you’re looking forward to something special for a birthday.
I’m glad the item itself was unharmed, but even more grateful that you felt supported and listened to when you reached out.
It’s wonderful to hear that William was able to take care of things with warmth and clarity. Moments like these matter to us deeply, and knowing that the team helped turn a disappointing delivery experience into a positive one truly means a lot.
Thank you again for your kindness and for recommending MORI.
We’re so happy to have you in our community, and we’ll always be here if you need anything in the future.
The MORI Team
The order is not correctly cancelled
The order is not correctly cancelled. I was requesting to cancel the order 2632232, but the order 263223 has been cancelled!
2 March 2026
Unprompted review
Reply from MORI
Hi Xuechan,
Thank you for sharing your feedback, and I’m truly sorry for the frustration this mix‑up has caused.
I completely understand how disappointing and inconvenient this must have been.
I can see that our Customer Care team has already reached out to you directly to clarify the situation.
Warmest wishes,
The MORI Team
Responsive customer care. Great products!
I had an issue with the address on my order and the customer service team fixed the issue straight away. Mori products are high quality and wonderfully soft for babies. Highly recommended!
4 March 2026
Unprompted review
Reply from MORI
Hi Matt,
Thank you so much for taking the time to share this lovely review.
We’re truly delighted to hear that our team was able to help you quickly with your address issue, making things easy and stress‑free for parents is exactly what we aim for.
It also means so much to know you’re enjoying the softness and quality of our products; creating pieces that feel gentle and comforting for little ones is at the heart of everything we do.
We’re really grateful for your recommendation and for being part of the MORI community.
Warmest wishes,
The MORI Team
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