Kay responded so very quickly and with important information. She kept me apprised of the progress of my request to cancel an order (my grandchild already has what I ordered ) and was able to grant m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing customer service from Kathlene after getting in touch by email about wrong size received. She resolved the issue straight away but also passed it on to team to check the specific product if th... See more
Company replied
I used the wrong delivery address on my purchase, and didn't realise until the transaction was complete. I emailed MORI on Sunday morning and Kathlene from Customer Service got in touch with me to... See more
Company replied
I religiously buy Mori pj’s and sleeping bags which are by far the best, most soft and cosy wear I ever bought for my little one. When I experience a delivery issue (due to local delivery provider) I... See more
Company replied
Company details
About MORI
Written by the company
About MORI:
MORI grew from a passion to provide families with the softest and most comfortable clothing for babies and toddlers. Crafted from gentle organic fabrics which care for your little one and the planet.
What we do:
MORI grew from a passion to provide families with the softest and most comfortable clothing for babies and toddlers. Crafted from gentle organic fabrics which care for your little one and the planet.
What we do:
- We use the softest and highest-quality products that are made with a family’s wellbeing in mind.
- Our products are made from our signature organic cotton 30% and 70% bamboo fabric for a gentle touch on delicate skin.
- Your little one can feel the softness of MORI from newborn up to 6 years old.
- Our unique material feels softer than silk and is safer than regular fabrics as it is breathable and thermoregulating, keeping your baby at the right temperature during the night and day.
- When crafting our products, we use sustainably sourced methods; from the materials we use to the factories we manufacture in.
- By producing our clothing in trusted factories, we can make sure that fair & safe working conditions are always in place.
Contact info
Pall Mall Deposits, Unit PL70, 124-128 Barlby Road, Ladbroke Grove, W10 6BL, London, United Kingdom
- hello@babymori.com
- babymori.com
4.5
Excellent
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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not for over 3y old
I am repeatedly disappointed with MORI PJs lately. My son have always exclusively have been sleeping in MORI pajamas ever since he was born. The softest material that anyone can imagine. A real standout quality. Unfortunately now that he is approaching 5 and a half years our experience is spoiled by the size. The long sleeve pajamas 5-6 years but already the 3-4 years old sizes come with super tight sleeves...near impossible to get them on. The fabric is very stretchy and otherwise all right (he is a skinny boy) but the sleeves are making it really uncomfortable. I'm afraid it is time for us to say goodbye to this brand that we loved for many years.
1 December 2025
Unprompted review
Reply from MORI
Hi Orsolya,
Thank you for taking the time to share this, and for choosing MORI for so many years, it truly means a lot to us.
We’re really sorry to hear that the fit of our PJs hasn’t been right for your little one recently. We never want long‑standing families like yours to feel disappointed.
It may help to share a bit of context around sizing: in the UK, children’s sleepwear from 12 months up to 13 years must meet strict fire‑safety standards. To comply, pyjamas are either labelled “keep away from fire” or designed to fit closer to the body so there’s less loose fabric. For the younger sizes especially, this means garments are cut slimmer to meet those requirements, but they should still feel comfortable and easy to wear, and it’s clear that hasn’t been your experience.
Your feedback about the sleeve fit in the 3–4Y and 5–6Y sizes is incredibly valuable, and we’ve already shared it with our product team so they can review the patterning.
Our Customer Care team will be reaching out directly to see how we can best support you.
Thank you again for your honesty, and we’re truly sorry for the frustration this has caused.
Unfulfilled order
Order placed on the 16th and still not dispatched. Unlikely to be received before Christmas. Really dissapointing.
16 December 2025
Unprompted review
Reply from MORI
Hi Anna,
Thank you for sharing this, we’re really sorry for the delay with your order, especially at such a busy and meaningful time of year. This isn’t the experience we want for you.
Our team has already been in touch and we’ve followed up internally to understand what caused the hold‑up.
We’ll be back in contact as soon as we have the full update and next steps for you.
Thank you for your patience while we work to put this right, and again, our sincere apologies.
Very good customer service.
I reached out to Mori with an issue with my order and Kathlene did a thorough job at investigating the issue and helped me resolve it very quickly. I feel she prioritized my case and did everything to ensure I got what I needed. I really appreciate the quick responses from her and made accommodations to replace out of stock items with the new items I selected. I do hope the initial issue I had won’t happen again but I have confidence in the Mori team because they offer the best assistance when these issues arise. Thank you.
18 December 2025
Unprompted review
Reply from MORI
Hi Sally,
Thank you so much for taking the time to share this lovely feedback. We’re really glad to hear that Kathlene was able to look into things quickly and make sure you had everything you needed.
She’ll be delighted to know her support made a difference.
We’re sorry again for the initial issue with your order, that’s never the experience we want for you. Your note is a helpful reminder of why we keep refining our processes, and we truly appreciate your patience while we put things right.
It means a lot to know you feel confident in our team, and we’re always here whenever you need us.
Thank you for being part of the MORI community.
Reply from MORI
Hi Chrissy,
Thank you for sharing this, we’re so glad to hear you had a great experience with our team. It means a lot that you took the time to leave this feedback.
We’re always here whenever you need support.
Thank you for being part of the MORI community.
Quickly updated an order for me before…
Quickly updated an order for me before they dispatched when I selected the wrong size. Super helpful team, thank you!
18 December 2025
Unprompted review
Reply from MORI
Dear Vanessa,
Thank you so much for sharing your kind words with us.
We’re delighted we could update your order in time and make sure you received the right size, it’s always our aim to keep things simple and helpful for our community.
We truly appreciate you taking the time to leave this feedback, and we’re so glad our team could support you.
Warm regards, The MORI Customer Care Team
Something wrong with toddler sizing
I used to buy all my babies PJs here but their toddler sizing is horrible. I ordered a few pairs a couple months ago that I couldn't even get him in/necklines were weird on, despite sizing up. I went to order matching PJs for my 7-month-old and 2.5 year old so ordered size 4-5 for my toddler because of this and they are still TINY! 4-5 doesn't even fit my 2 year old. They're long but wildly tight. Now I'm returning them and they're taking £5 off for the pleasure. Disappointed we can't shop here anymore as they were a fave.
18 December 2025
Unprompted review
Reply from MORI
Dear MG,
We’re so sorry to hear that the sizing didn’t work out for your toddler PJs, we completely understand how frustrating this must have been, especially when you’ve shopped with us before and were hoping to match sets for your little ones.
Our returns do carry a postage fee, which helps cover the cost of processing your return.
That said, we’d love to take a closer look at your order to make sure everything has been processed correctly and to see if there’s anything further we can do to support you. Could you kindly share your order number and details with our team?
We truly apologise again for the disappointment and inconvenience caused.
Warm regards, The MORI Customer Care Team
Awful customer service
Awful customer service. I emailed regarding changing the size of an order I received and no one answers. Have since followed up and still no response after a week. Disappointing
12 December 2025
Unprompted review
Reply from MORI
Dear Leona,
We’re truly sorry to hear about your experience and for the frustration this has caused.
We’ve taken a look based on the information provided, but unfortunately we haven’t been able to locate any details of your order.
You are more than welcome to return the item through our Returns Portal, which is the quickest way to arrange a return. To help us support you further, could you kindly share your order number and item details so we can take a closer look and ensure everything is processed smoothly?
We apologise again for the delay and disappointment, and we’ll make sure to assist you promptly once we have your order information.
Warm regards, The MORI Customer Care Team
Excellent Customer Service
I’ve bought baby clothes from Mori on a number of occasions as they are good quality and I like the colourways and styles.Today I selected and ordered an item in the wrong size. As soon as I noticed I emailed- had a helpful response and within a couple of hours my mistake was rectified and correct items dispatched. Customer care team rep. Kathlene was lovely and service above and beyond.
9 December 2025
Unprompted review
Reply from MORI
Dear Kathy,
Thank you so much for taking the time to share your experience with us.
We’re delighted to hear that you enjoy our quality, colourways and styles, and we’re especially pleased that Kathlene was able to support you so quickly when you needed help.
At MORI, we believe every interaction should feel as thoughtful as the clothes we create. Knowing your order was swiftly corrected and the right items dispatched brings us great joy. Your kind words mean a lot to our team, and we’ll be sure to share them with Kathlene, feedback like yours inspires us to continue going above and beyond for our community.
We look forward to welcoming you back again soon.
Warm regards, The MORI Team
Excellent customer service
Excellent customer service. I need to make a return and refund. During the process, the staff is really helpful and I m very pleased with the arrangement. Many thanks 😊
9 December 2025
Unprompted review
Reply from MORI
Dear Yuk Lin Choi,
Thank you so much for your kind words.
We’re delighted to hear that your return and refund process was handled smoothly and that our team could support you with care.
At MORI, we want every step of the journey to feel effortless and reassuring, so knowing you were pleased with the arrangement means a great deal to us.
Your feedback inspires us to continue offering thoughtful service to our community, and we’re grateful you took the time to share it.
We look forward to welcoming you back again soon.
Warm regards, The MORI Team
Avoid at all Costs
Took over a week to deliver a Next Day Delivery item. No longer needed the item due to the long delay, but they are refusing to take it back and refund me (despite pretending to attempt to pick it up). Terrible customer service who just lie continuously.
Have had to go via my credit card company to claim the amount back.
Avoid at all costs.
18 November 2025
Unprompted review
Reply from MORI
Dear Federico,
Thank you for taking the time to share your feedback, we’re truly sorry to hear about your experience, and we completely understand how frustrating this must have been.
We’d like to reassure you that our team has since been in contact with you, and we can confirm that a full refund has now been processed.
We’re very sorry that the next day delivery didn’t arrive as expected and that this caused inconvenience, especially as the item was no longer needed due to the delay.
This certainly isn’t the level of service we aim to provide, and we regret the frustration and disappointment this situation caused.
Thank you again for raising this with us, and please accept our sincere apologies.
Warm regards, The MORI Team
Great customer service from Kathlene
Great customer service from Kathlene, replied to my email and amended my order so quickly even in the chaotic black Friday time of year. Products arrived promptly too. Thanks
1 December 2025
Unprompted review
Reply from MORI
Dear Dominique,
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that Kathlene was able to support you so swiftly, especially during the busy Black Friday period. It’s wonderful to know your order was amended with ease and arrived promptly.
We’ll be sure to pass on your kind words to Kathlene, she’ll be thrilled to know her care made a difference. Your experience means a lot to us, and we’re grateful you chose MORI.
Warm regards, The MORI Team
Timely response and resolved my issue…
Timely response and resolved my issue with no problems at all. Great customer service.
5 December 2025
Unprompted review
Reply from MORI
Dear Beck,
Thank you for sharing your experience with us. We’re delighted to hear that your issue was resolved quickly and with ease. Providing timely, thoughtful support is something we care deeply about, and it’s wonderful to know this made a difference for you.
Your kind words mean a lot to our team, and we’re grateful you chose MORI.
Warm regards, The MORI Team
Kay was super helpful today with…
Kay was super helpful today with helping me to get my parcel delivered that id been waiting a while for due to the couriers, received my parcel and it’s perfect!
Thank you so much for your help and dealing with it so quickly it’s hugely appreciated
Thanks so much again Kay!
5 December 2025
Unprompted review
Reply from MORI
Dear Mia,
Thank you for sharing your kind words with us. We’re delighted to hear that Kay was able to support you in getting your parcel delivered after the courier delay, and that everything arrived perfectly. It’s wonderful to know her quick action made such a difference for you.
We’ll be sure to pass on your appreciation to Kay, she’ll be thrilled to know her help meant so much. Your feedback is hugely valued, and we’re grateful you chose MORI.
Warm regards, The MORI Team
Kathleene was wonderful- helped me with…
Kathleene was wonderful- helped me with my issue promptly and supported me through the process.
5 December 2025
Unprompted review
Reply from MORI
Dear Alex,
Thank you for sharing your experience with us. We’re delighted to hear that Kathlene was able to help you promptly and support you through the process. Providing clear, caring assistance is something we value deeply, and it’s wonderful to know this made a difference for you.
We’ll be sure to pass on your kind words to Kathlene, she’ll be thrilled to know her support meant so much. Your feedback is greatly appreciated, and we’re grateful you chose MORI.
Warm regards, The MORI Team
Reply from MORI
Hi Matthew,
Thank you so much for sharing your kind words with us. We’re delighted to hear you found the service very quick and super helpful, that’s exactly the experience we want every customer to enjoy.
Your feedback means a lot to us, and we’ll be sure to share it with the team.
Warm regards, The MORI Customer Care Team
Great customer service and products.
Great customer service and products.
1 December 2025
Unprompted review
Reply from MORI
Hi Victoria,
Thank you so much for sharing your kind words with us. We’re delighted to hear you enjoyed both our customer service and products, it means a lot to know we’re delivering the experience you expect from MORI.
Your feedback is truly appreciated, and we’ll be sure to share it with the team.
Warm regards, The MORI Customer Care Team
I’ve genuinely had such a positive experience
I’ve genuinely had such a positive experience with your support team. Your clear communication and kindness throughout the process made everything so much easier, especially as I know this was a bit of an unusual situation with the order being placed under a different email.
Thank you again Kathelene for helping!
1 December 2025
Unprompted review
Reply from MORI
Hi Shannen,
Thank you so much for sharing your experience with us. We’re delighted to hear you had such a positive interaction with our support team, and that Kathelene’s clear communication and kindness made the process easier for you, especially given the unusual situation with the order.
Your thoughtful words mean a lot to us, and we’ll be sure to pass them along to Kathelene and the wider team.
Warm regards, The MORI Customer Care Team
Outstanding customer service…
Very efficient and customer service oriented. Kathleen solve my issue very fast. I am very pleased. Thank you team.
!!
1 December 2025
Unprompted review
Reply from MORI
Dear Teresa,
Thank you so much for taking the time to share your kind words with us. We’re delighted to hear that Kathleen was able to resolve your issue so quickly and make the experience smooth for you.
At MORI, we always strive to provide efficient and caring service, so it means a great deal to know this made a difference. We’ll be sure to pass along your appreciation to Kathleen and the team.
We’re grateful to have you as part of the MORI community and look forward to supporting you again whenever you need us.
Warm regards, The MORI Customer Care Team
Efficient and helped me as I’d hoped
30 November 2025
Unprompted review
Reply from MORI
Dear Lisa,
Thank you so much for taking the time to share your experience with us.
We’re delighted to hear that everything was handled efficiently and supported you just as you’d hoped. That’s exactly the standard we aim for, and your words reassure us that we’re delivering the care and clarity our community deserves.
We truly value your feedback and look forward to continuing to support you whenever you need us.
Warm regards, The MORI Team
a great customer experience
Kathlene was such a great customer service advocate who amended my recent order quickly and efficiently and I was very grateful. My daughter adores MORI on the boys - Very excited to receive it all now ready for Christmas ;)
30 November 2025
Unprompted review
Reply from MORI
Dear Steph,
Thank you for sharing such kind words with us.
We’re delighted to hear Kathlene was able to amend your order quickly and efficiently, she’ll be thrilled to know her support made a difference.
It’s wonderful to know your daughter adores MORI, and we’re just as excited for you to receive everything in time for Christmas.
Your feedback means a lot to us, and we’re grateful you took the time to let us know about your experience.
Warm regards, The MORI Team
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