Babyplanetonline Reviews 

2,055
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 349 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable during their in-person visits and shopping sessions. Many people really appreciate the thorough product demonstrations and expert advice provided when choosing essential items for their families. Some reviewers were not happy with delivery times, unhelpful customer service responses, and poor communication regarding online orders. Consumers also mentioned experiencing frustrating delivery delays, missing components, and significant difficulties when trying to secure refunds for incomplete purchases. Buyers noted that getting updates or resolving issues required constant chasing and often resulted in further disappointment.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are exceptionally helpful,... See more

Product

Clients share ambiguous opinions on product offerings, as experiences vary significantly. Many reviewers... See more

Order

Customers had ambiguous experiences with order processing, highlighting a mix of swift deliveries and severe... See more

Customer service

Users describe ambiguous interactions with customer service, reflecting heavily divided experiences across... See more

Delivery service

Reviewers mention negative feedback about delivery service, frequently reporting severe delays and missed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Whilst I didn’t purchase anything this weekend Simone was lovely. She helped me through my family planning for our new arrival shortly, showed us everything in detail and definitely helped me under... See more

Rated 5 out of 5 stars

We spoke to Simone at the NEAC Baby Show and she was fantastic. She went out of her way to demonstrate other car seat models that would better suit us than the model we originally looked out for. She... See more

Rated 5 out of 5 stars

After recently being let down from another company, I needed to re buy a whole pushchair system with hopes I could get the one I already purchased first. I visited the Derby Store and the team in ther... See more

Rated 5 out of 5 stars

I had to write a review as the guy that helped me i believe his name is Rahul delivered such high customer service and product knowledge that made it easy for me to chose between the products as a Da... See more


4.0

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(2,055)

284 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We visited the show today

We visited the show today, and was helped Hannah ! She was exceptional and based on her advice and support we purchased our travel system ! She was the best person at the show by far

2 November 2025
Unprompted review
Rated 5 out of 5 stars

Simone at NEAC Baby show

We spoke to Simone at the NEAC Baby Show and she was fantastic. She went out of her way to demonstrate other car seat models that would better suit us than the model we originally looked out for. She was so informative and took the time to answer our questions. Absolutely brilliant to talk to and very polite. Thank you, Simone!

2 November 2025
Unprompted review
Rated 5 out of 5 stars

I had to write a review as the guy that…

I had to write a review as the guy that helped me i believe his name is Rahul delivered such high customer service and product knowledge that made it easy for me to chose between the products as a Dad we find it hard to choose the right thing as we are not expert but staff like Rahul are reasons I will keep come back.
Thanks Rahul look forward to see you again.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Pram and car seat demonstration

Simone at the cosatto push chair stand was very helpful in explaining in depth how all the push chair and car seat systems work from birth and upwards through all ages. She was very knowledgeable and made us feel at ease with something that was completely new to us.

1 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look