Babyshop.com  Reviews 

I placed an order on 13th July Order Number 6fc9882a and after several attempts of reaching the customer service on 2nd August I received a reply back stating "It looks like this order has been shipped from our warehouse but has not been handled by the courier yet" Then I received a notification from the courier company that Babyshop have requested for the return of package (which never delivered to me). Then when I contacted courier company they said "It never arrived at our terminal so the package was lost during transport from Babyshops warehouse to ours"

Now Babyshop have never responded back on whats the next step and they are not refunding my money either.

I strongly recommend please donot order in BABYSHOP as this will add loads of administration burden for you at the end you will not receive your product either.

Had to buy the stroller from Amazon. Customer service is useless. Took them 20 minutes to find the register!!
Avoid this company

I was a costumer but not happy at all with the costumer service. Many times I had issues with them. The company does not have any phone number to contact them.Shabby business. After many times trying to communicate with emails, the result was to pay 3 times more a pant because they did not registered all the items.They do not have at all over
view of what the costumer registering neither what they receive in their warehouse. So the costumer is trusting ppl who are not doing their job as they should. The ppl who are working are not professionals at all. Definitely not buying from them again. Be aware! Plus is complicated to return to them. The return label is not including...

Not in line with the customer experience you expect from an online retailer in 2024:

- Cost added for delivery below 999kr
- No support info on sizing (the products I ordered where way bigger than the standard size)
- Cost of return - paid by the customer (even if you would like to exchange for another size)
- You have to register the return online and DOWNLOAD a PDF and PRINT!! What about simply adding the return label in the box as all other respectable retailers do?? Incl. no cost returns!!?
- NO CUSTOMER SERVICE - you cannot call them and speak to someone (= SO DODGY)
- No product customer reviews on the site
- Not showing their Trustpilot score – this is a key watch-out that I should have seen!

Ordered 18.06.2024 , haven't received yet Tracking Code and the tracking page doesn't work on their site .
Send email , never received answer .
Very bad service .
I will not accept the order and send it back .

make online order from Norway, paid via klarna, never receiving any confirmation of order, no order reference number either. Is this shop online real or scam?

Sent to wrong country, not where the order summary confirms.

No further contact from support even after reaching out.

Abysmal.

Horrible Customer Service

I returned 2 of the 4 items I ordered. After not hearing back for ten days and not knowing the status of my return I contacted customer service through the form on their website, which is the only way. Didn't hear back. Wrote them again after another week, and got a generic email 20 days after the return was made, that they have a high number of messages and I should wait for 72 additional hours.
Finally, after a month since the return was made, they processed only the cheaper item (even though they were returned in the same package) and said my return is 0 SEK, since they charge 79 SEK for returns. They didn't process nor returned money for the second item. There is still no response for them, and looks like I'll never get my refund for the second returned item. All is nice and well until you have to make a return. Avoid!

I bought 4 items, one item was missing and I was never notified or refunded. Another item was a women's jeans in size 29 which is large even for me instead of the purchased teenage jeans. The shop hasn't provided the tracking, and the tracking page they sent me had no tracking information. It took their customer service over one week to send me the tracking. Overall, it was a very poor shopping experience and I will never buy anything from this shop again.

Ordered a bike for my grandchild that lives in another town, the order came to me. I contacted the customer service with screenshots of the order and of the delivery notice and did not recive ANY response. This was by far the worst online shopping experience since I am forced to pick up the bike and ship it again despite paying for shipping when ordering the bike.

I ordered a pair of Viking winter boots size 24 for my grandson from this store shipping to the USA. I made this order because we have already had Viking winter boots size 22 and we were very happy about them.
They sent me a pair that was marked as size 24 but they appeared to be even smaller than the pair that we have already had size 22. The pair was stuffed with paper so hard we could not really take it out for quite a while. They looked like soneone has already returned them. And they have been probably already aware that it's a wrong size but still sent it with a discount without mentioning that there was a problem with the item.
I sent them a claim stating that the pair was mismarked with the size and attached a photo of both pairs. Because their website would not let to finish return process which by the way cost you 27$ out of 89$ that was originally paid including19$ shipping.
They replied with "you could return". It took a few days to get a reply from them, then reply to their reply and so on. Finally they said " your return option was expired, sorry for inconvenience". I could not believe they replied that different models have different sizing even though it was the same brand. When buying from the Internet you do not have an option to try the item on. How could you buy the rigth size if they could put a size label without any standard?

I would not recomend using this shop. Their service is unacceptable. They just keep spending time writing replies but not solving problems. Any way if you are a USA customer think twice and read their return policy carefully first. This internet store can send you anything like wrong size, diffective items knowing that it is hard to return.

order number :
40c07a2e5d88

You pay extra for door-to-door delivery, they never deliver and always drop it at some random collection point.

First time, maybe it's an accident - fine
Second time - I'm never ordering from you again.

dear Babyshop

I have now received my bike after a long time - but it is broken, it simply cannot be right that you wait so long and then receive a defective product. I really cannot recommend people to shop with you

Do not believe in the next day delivery!!
Customer service will pretend that they don’t hear you or they will tell that they will escalate your issue and nothing will happen.
You will end up waiting again because they know that you don’t have a choice but wait!!
Agent name MALIK should not be working there as he’s more frustrated than the customer! He will keep insisting that you have to wait and yell at you! Very poor customer service!!!

The absolute worst service possible . Over a week and items not received despite saying that they would be here over 3 days ago . Endless emails and phone calls with the response ‘ we will do the needful mam’ and nothing else which basically means they have done nothing . To top it off the prices are more expensive than other stores such as firstcry . If you want to waste your time, your money and the final bit of patience you have and not receive your order then absolutely Babyshop online is for you. I can’t wait for a complaint about 1 drop of rain to then push the delivery back another week! Only spent 90 minutes on calls to them and 5 emails all ignored . It’s been a true delight !!!!

Edit following the nonsense reply stating you don’t recognise the case . 12 emails , 4 phone calls and I reached out to a director on LinkedIn as was still not getting a resolve. Perhaps you are swamped with complaints of the same nature hence it’s a struggle to identify which complaint is for which customer albeit you have my name which the order is under .

There is a scam going on where they say you can buy things cheaply and then they withdraw lots of money from your credit card saying you have subscribed to their VIP ,they took €66 of my account

I love the clothes and I love that they ship to the US but I don’t like that returning is expensive, $26 for a return label, after you have already paid minimum of $18 for shipping. Makes me less confident in ordering in case the style doesn’t suit my kids.

The support that I got was super fast and solution oriented. I got offered a few alternatives to choose from, in order to solve my problem easily in a way that fits me the most. Appreciate the timely helpfulness and the great service.

Very disappointed. Purchased one of the Stoy bikes (which is their own brand) and parts of the bike fell off. Tried to get them to help but sending us missing parts but they refuse to send these! My daughters is without a bike and seems we can't find the parts elsewhere.