Babyshop.com  Reviews 

Terrible customer service
I ordered from online many items and I surprise they cancel one of the i teams without informed me about the reason and when I called them they said you can order again and pay for delivery as it not my fault and I have to pay for one piece
The customer service was bad and she don’t try to solve the problem and repeat the same thing to try order again
It’s really bad experience to order from them

I've had a couple of reclamations during the past months and Babyshop has handled them with such professionalism. Really appreciate it!

I have loved the quality of Babyshop's products ever since my now-five year-old was a baby. When a hiccup happened with a delivery, I had the chance to experience their excellent customer service as well! Babyshop resolved my issue quickly, and with humor. Thank you!!

I bought two products during Black Friday. Nothing happened during 2 weeks until I called. Their system stated the purchase was confirmed and the items would be delivered. I called and they said the order was cancelled due to an IT error. If I wouldn’t have called, I would be still waiting for the products which are urgent and I don’t have right now - I need a traveling stroller as I’m about to travel with my baby. This shows the incompetence, level of commitment, and careless towards customers. I’m done with BabyShop.

I have been shopping on Babyshop for three years. I love the range of brands, year-round discounts, special offers and delivery rates, of course. I order to a country that is outside EU and the price for delivery is fixed regardless the size of a package. Thank you Babyshop for it. Even in remote areas parents want to buy beautiful and high quality clothes and toys for their children.

DO NOT BUY if you are from the UK. If the items don’t fit, you get hit with absolutely extortionate returns costs.

Have shopped here several times. My last order had a damaged item (one of the magnets was not working). I contacted BabyShop, they got back to me within one business day. They requested video proof, I showed them, and next day they sent me the shipping label.

Even better was the fact that they shipped out my replacement product before the return went back to them (I was traveling within the next two weeks, and wanted to make sure the item arrived before I left). All of their replies were next business day and very speedy.

I had an issue with the shipment and the customer service has been fantastic. problem solved with few emails. Grazie!

(the quality of the goods is great)

Thank you so much for baby shop Abu Dhabi airport road especially Ashik , he so helpful

I had a terrible experience with a defective product sold by Babyshop.
After purchasing and receiving a children's jacket overseas, I decided to return it because I was not as satisfied with the product as I expected.
And while I was packing the jacket, I noticed there were suspicious holes in the surface of the fabric.
They shouldn't have been there, it was a sewing defect.
I took a few pictures, marked the location, and forwarded them to customer service.
Several emails were sent, but the customer service center asked me to send them the product since they could not confirm it in the photos.
Since the defect had not been confirmed, they said they could not pay the return shipping cost, and I sent the product back to Sweden at my own expense, expecting to get the shipping cost back.

It took some time for delivery, and Babyshop notified me that they had received the product. However, they responded that they could not confirm the defect in the product they received and complete the return process without compensation for shipping costs.
I couldn't agree with Baby Shop's handling of the return, so I asked another employee to reconfirm it, but the person in charge only responded that since they had confirmed it, there was nothing more they could do.
When I saw Babyshop's attitude of telling me to send the product, then processing the evidence of the defect themselves, and not acknowledging that there was a problem in customer response, I was speechless at the thought that they had deceived the consumer.

I thought it was an unscrupulous company because I thought they were proudly selling the product or products of the same quality, and I was very disappointed that they did not acknowledge the truth and handled the issue of defective products in a complacent and biased manner based on the judgment of one or two employees. I did.

Regardless of the design or quality of the products sold by Babyshop, I have lost trust in the company and have no intention of purchasing products from this place in the future or recommending them to my friends.

If you plan to purchase a product from Babyshop, you must be prepared to not receive compensation for defective products.

I thought Babyshop was a global company, but I think I was mistaken because they responded to consumers worse than a small domestic store.

Customer Service has been exceptional, fast and attentional the whole process. It is very appreciated. The shipping issue with UPS has been solve very fast.

Babyshop does business without ethics. They try to get illegal costs from customers. They don’t send any bills, they just send the bills straight to the debt collection and even paid bills. They don’t answer to reclaim emails either. I tried to get in contact with them due to my return. They never answered. Then when I returned the parcel they try to get me pay for the returning costs, which is illegal in Finland. I will never buy anything from them again. I even contacted the CEO to get the answer but nothing.

Due to Finnish legislation customer have to pay the returning costs only in the situation where the parcel is not refundable via post and the customer should be informed in advance about the costs.

“Sinun on maksettava palautuskustannukset itse, paitsi​

jos myyjä on sitoutunut vastaamaan niistä, tai​
jos myyjä ei ole ennen tilauksen tekemistä kertonut, että sinun on vastattava kustannuksista sekä antanut tietoa palautuskustannusten määrästä, jos tavarat eivät ole palautettavissa tavanomaisella tavalla postitse​.”

This 8 euros was very expensive to them when I am never going to buy anything from them to my 11 children anymore. I hope that they are happy with the results and my customer experience.

1-8-2023 Dear babyshop.se
tell me what we should do to get our invoices paid?
Please share an e-mail address that will reply to my email so we will sent the invoices to the right person whi will be able to pay us.
Regards Tonia

23-6-2023 WE HAVE DELIVERED GOODS TO THE SHOPS AND THEY WERE NEVER PAID. THAN THEY CHANGED THERE FIRM STRUCTURE. BIERENS ADVOCATEN NETHERLANDS ADVISED US TO LEAVE IT.
FOR ME IT IS SICK MAKING BUSINESS WHAT THEY DO. JUST CHEATING.
A VERY DISAPPOINTED SUPPLIER

I ordered an expensive mini rodini swimsuit and it was not sewn correctly. Quality control??? Then, Babyshop.com has raised delivery rates from Sweden to Latvia (a very short distance) from €25 last year to €30; however, to Germany only €10. Please take the time to review your shipping contracts, as you said you would do ONE YEAR AGO!

For anyone considering purchasing from the United States I would encourage you to use a different store. Babyshop.com uses UPS to ship and UPS considers items sold by Babyshop.com to originate from China, not the EU. The result are huge customs duties on the items. So consulting local duties rules is misleading since the local rules about importing from the EU don't apply. Instead the rules from importing from China apply.

The worst experience ever! So disappointed from such an issue especially babyshop! Im living in dubai and im about to deliver , I ordered 2 bassinets for my twins and I received only one! Its been more than 1 week trying to contact babyshop online and they are just telling us words and yet I didn’t receive the missing item ! We asked for refund and yet we didn’t receive our refund as they said that we have received both items ! Such a bad experience im still waiting for the team and manager to solve my problem hopefully they do soon before my delivery date !

first time to experience,they said out of delivery yesterday but it did not come.i already paid for it.No rsponse from the costumer service.I do not know if they will deliver today my item.

One of the worst online services

Good brands. Good price. Fast shipping.

I buy all my grandkids their winter gear from Babyshop. European designers really have it right with winter clothes for children. I've been buying here for many years and have always had quick, reliable service and products.