Order placed on 13/08/23 no sign of my order being delivered, not responded to messages sent via their website or my emails. I wish I had read the reviews before purchasing.
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See what reviewers are saying
I paid £10 for next day delivery on Friday morning expecting to receive it Saturday morning desperately needed for school.monday and didnt receive it until the Tuesday, I noticed in very small print a... See more
Unfortunately totally bad sizing of skirt. Ordered 15/16 for a very tall 9 year old. So small could even get on. Length alright but width absolutely ridiculous. Don’t even think would fit a 5/6... See more
I ordered 2 school skirts which never arrived. When I queried where my order was I received a refund with no explanation! I asked why they refunded me and they said because I hadn't received my order.... See more
Company details
- Children's clothes shop
- Clothing Shop
- Clothing supplier
- Men's clothes shop
- Shoe shop
- Ladies' clothes shop
Information provided by various external sources
Back2School sells schoolwear and accessories
Contact info
United Kingdom
- info@back2schools.co.uk
- back2schools.co.uk
2.4
Poor
85 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Excellent service thank you
Excellent service thank you, ordered really easily, and delivered on time. Although not used to pay so much for delivery, well worth it if need things within a time period. Would use this service again. Thank you.
23 August 2020
Unprompted review
I ordered trousers for my grandson
I ordered trousers for my grandson, then realised final screen said cash on delivery which I didn’t want, I preferred to pay by cc, so e-mailed as no phone number, and they cancelled my order!
I then re-ordered and paid by cc only to have order cancelled again, so e-mailed again to ask why, and was told what I had ordered was out of stock, in spite of website saying stock was 100 pairs available.
I was then called, and was told they would check when stock would be available, and they would call me back, which they didn’t!
I have now ordered from Trutex, order was sent and delivered within three days, so great service.
I think this Company, although new, need to get their act together, with website updated and accurate, before people will use them.
I wish them well, but poor customer service and website.
23 August 2020
Unprompted review
I have sent 3 messages regarding size…
I have sent 3 messages regarding size and returns and had no response
Currently waiting for return details
No phone number to contact just an email
Thanks for your reply
How rude!!
I have sent 3!
2 on your site where you click returns and then send the message
And then a further one last night to an email ad I only managed to find once I was asked for a review !
Your response is disgraceful great customer service!!
Get the facts correct before you reply!
23 August 2020
Unprompted review
Reply from Back2schools
Hi Emma,
You've sent one email and that was yesterday at 19:19 and we got back to you today letting you know the returns address.
Kind Regards,
Back 2 School
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