This company sends out notices of great sale prices almost daily, but the links to those sales show almost exclusively full priced items. I’ve been unsuccessful a number of times when trying to f... See more
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See what reviewers are saying
Merchant sent wrong product and wouldn't allow return of product. No information on ad stating this is a dynamic rope. Check it out for yourself. Pet4m477-35-turquois-70mm Petzl Mambo 10.1 Back... See more
I have ordered from Backcountry Gear on two separate occasions (about a year apart). On both occasions, within about a month after purchasing from them, my credit card was used for fraudulent purch... See more
Consistently offers the best deals across its competitors. Quality is top tier. Their customer service is quick, courteous, and understanding. I was able to get a price adjustment turned around within... See more
Company details
Information provided by various external sources
Specialty equipment for mountaineering, hiking, backpacking, skiing, camping, climbing, and backcountry use.
Contact info
1855 W 2nd Ave, 97402, Eugene, Oregon
- 800-953-5499
- bcgeartech@backcountrygear.com
- backcountrygear.com
1.9
Poor
5k reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
1st time buyer
1st time buyer. I ordered the wrong size Patagonia fleece jacket. Sent it back that day & asked to trade it for a bigger size AND different color. They obliged w/out hesitance & the shipping was 1/2 business days out west. Highly recommend.
19 November 2019
Unprompted review
Got a good deal on a vest I wanted with…
Great Service
Got a good deal on a vest I wanted with free shipping. Order shipped out and arrived quickly.
18 November 2019
Unprompted review
We love our poles!
17 November 2019
Unprompted review
Great prices very fast shipping.
16 November 2019
Unprompted review
Backcountry always has the items I’m…
Backcountry always has the items I’m looking for, that I cannot find in stock anywhere else. Quick delivery, reliable, and I’m always super happy with my purchases from this shop.
16 November 2019
Unprompted review
Soon as they were in stock they sent…
Soon as they were in stock they sent them right over
16 November 2019
Unprompted review
Contacted them by phone to order a rare…
Contacted them by phone to order a rare online item from out of the country and they were able to get it for me. I couldn't be happier with their very personal assistance!!!
15 November 2019
Unprompted review
Great price and the socks were shipped…
Great price and the socks were shipped very quickly.
13 November 2019
Unprompted review
I will shop here again
Pricing was competitive (better for my purchase), checkout was flawless and shipping/arrival was right on track. I will definitely shop at Backcountry Gear again.
13 November 2019
Unprompted review
Had a hard-to-find part for a good…
Had a hard-to-find part for a good price. Fast shipping.
12 November 2019
Unprompted review
SATISFIED 100%
SATISFIED 100%
PACKAGE WAS DELIVERED TIMELY AND IN GREAT CONDITION!
I WOULD MOST DEFINITELY ORDER AGAIN!
12 November 2019
Unprompted review
Quality product at a fair price
Quality product at a fair price. Customer service was very good. I didn’t like My cousin edit card being charged before delivery.
I get requested to complete too many surveys.
12 November 2019
Unprompted review
Backcountry Gear
Backcountry Gear - Darntough men's otc hike/trek extra cushion socks. Best price, plus shipped and received promptly. Socks fit and comfort as advertised. Both BCG and DT socks are highly recommended!
12 November 2019
Unprompted review
I ordered 2 orange Petzl carabiners…
I ordered 2 orange Petzl carabiners from your website based on what the picture looked like and the ones I recieved were yellow. The description said they were yellow but the picture on the website is definitely orange. You guys don't return climbing gear so, even though I'm not happy with them, I'll find someone to give them to. I recommend having better pictures of gear on your website. I was trying to avoid ordering from amazon but I will be ordering from them in the future. They have accurate pictures of gear and go out of their way to make the order right when there is a mistake. I did contact your customer service and they couldn't help me, only said we sent you yellow just like the description said but ignoring the picture on the website was of an orange carabiner.
12 November 2019
Unprompted review
Great price and fast service and…
Great price and fast service and delivery on a high quality product. Very happy with experience, start to finish.
12 November 2019
Unprompted review
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