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Back Market - United Kingdom Reviews 37,361

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TrustScore 4 out of 5

4.2

Cell phone recycling and unlocking service
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Review summary

Created with AI, based on recent reviews

Evaluating 11,801 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the quality of the products, often noting that items like phones and watches arrive in immaculate or near-perfect condition, frequently exceeding expectations. Many find the pricing to be very competitive and a great value compared to new items, making it an attractive option for purchasing refurbished electronics. The delivery service is frequently highlighted for its speed and efficiency, with many receiving their orders promptly and with good tracking information. Overall, people describe the service as first-class, efficient, and straightforward, often leading to repeat purchases. However, some customers also noted issues with delivery, experiencing delays or problems with address changes. A few other people also felt that the condition of some products, particularly batteries or chargers, did not meet expectations or required additional purchases. There were also occasional reports of receiving faulty devices or items that did not match the described condition, leading to returns and inconvenience.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many stating that their devices were as... See more

Quality

Consumers generally find the quality of products to be positive, with many reporting items in great or... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speedy and... See more

Service

Users describe positive interactions with service, highlighting excellent communication, speedy delivery, and... See more

Price

Reviewers highlight positive aspects of price, with many finding products to be good value, competitively... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My "new" Galaxy S23+ is literally perfect, and the battery life is awesome. What a bargain. Only 4 stars given because the courier was one of those who deliver in "time slots" to your door and offer... See more

Rated 5 out of 5 stars

Online experience. Everything progressed smoothly from looking at IPhone15Pros(I had already made my choice of model) available and their condition. Also quote for old iPhone 11. Choice, purchase an... See more

Rated 5 out of 5 stars

Bought a good condition IPhone 15 Pro Max, only took a couple of days to arrive which was excellent. On opening the package, in my opinion the phone was far better than good condition, a very pleasant... See more

Rated 5 out of 5 stars

My Phone is absolutely perfect. So pretty. I love the colour. Pristine condition! Easy to set up. No issues. 3 Software updates have been done, with no issues. Delivery took 3 days, but I paid on Fri... See more

Company details

  1. #15 of 25 best companies in Cell phone recycling and unlocking service
  2. #75 of 90 best companies in Computer & Accessories store
  3. #158 of 193 best companies in Electronics store
  4. #152 of 203 best companies in Online marketplace

Written by the company

Back Market is the online refurbished marketplace that gives customers access to 1000's of the best, quality assured, smartphones, laptops, tablets, game consoles, gadgets, smart tech, appliances, and a whole lot more at massively reduced prices. All products are verified refurbished to our strictest quality standards, come with free delivery, 30-day returns, dedicated customer service and 12 months minimum warranty, ensuring you get a product that works like new but costs up to 70% less than buying new. More than this, buying refurbished creates significantly less carbon and e-waste, so it's not just money that you are saving by shopping at Back Market. We're dedicated to making shopping for the best in renewed tech, easier, cheaper, quicker, and more eco-friendly. http://backmarket.co.uk/ https://www.backmarket.co.uk/reviews

Contact info

4.2

Great

TrustScore 4 out of 5

37k reviews

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Rated 1 out of 5 stars

I personally wouldn’t reccomend

I personally wouldn’t reccomend. I didn’t actually know when you buy a product it’s all sold from different sellers not an actual company. I paid for express delivery and after 3 days it still hasn’t been shipped. No communication at all and poor customer service.

26 May 2026
Unprompted review
Rated 1 out of 5 stars

SCAM

Absolutely rubbish. What a scam company do not buy. Back market promised me it would arrive on Thursday and it ended up arriving on Monday. I think that is shocking seeing as you pay for delivery and they just dely it for no reason. AVOID AT ALL COSTS! SCAM

29 May 2026
Unprompted review
Rated 1 out of 5 stars

Very bad experience they offer high…

Very bad experience they offer high value to make you ship your phone . After spending so much effort in wrapping and taking photos the will say something wrong with your phone which you can not proof with your photo saved. And offer very little as £26 instead of £158! This is scam company !

29 May 2026
Unprompted review

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