Both items were promptly delivered . Unfortunately the back support will be returned- the straps are stiff and wide and even over a sleeved tee shirt they rub upper arms and dig into arm pits. Have ea... See more
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The product was easy to order. The response was immediate. It was delivered by Royal Mail a day later than expected but that was not the company's fault. The head support bought is clever; more clev... See more
Really impressed with the neck helper brace I've purchased. I've got an irritated nerve at C5 and am having physio. The neck helper brace is improving my posture and taking pressure off the nerve... See more
Company replied
I have been using this product for some years. My eighth. My preference over others for its lightweight, open neck design, supporting me where needed. I Find it hard getting silver the colour.... See more
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Company details
Written by the company
BackPainHelp aims to help improve the nations back health by providing award-winning posture and back pain products designed for back wellness. We have partnered with the London Spine Clinic to provide excellent knowledge and to provide really great products that actually work! Please feel free to check our genuine reviews on Google and Trustpilot. We are also available at any time from 9:00 – 17.30 to help with any queries you may have on ✆ Phone, or ✉ Email.
Contact info
Charter House, Woodlands Rd,, WA14 1HF, Altrincham, United Kingdom
- 0161 641 6844
- service@backpainhelp.com
- backpainhelp.com
4.4
Excellent
213 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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A good product but the straps were far…
A good product but the straps were far too long for my frame. They could almost wrap around twice which means I loose the Velcro fasteners. Need to offer a different model for women.
13 August 2023
Reply from BackPainHelp
Hi Amanda, many thanks for your kind review and feedback. We do offer a smaller size of the Posture Hero which we call Junior which is likely to be a better fit for you. We are always happy to exchange and please contact our customer services ( customers@backpainhelp.com) to help arrange this for you.
Great customer service
7 August 2023
Reply from BackPainHelp
Thank you Edith for your kind words and review about our customer service, this means a lot to us !
This is well worth a try if driving causes back pain
I know 3 people with these, me and one of these people have 1 for car and 1 for van....really helps.
I purchases another for my dad to use, he says it helps make a drive more comfortable. They are £20 cheaper than when I first bought one, A product that works and is now cheaper. Perfect thank you.
30 July 2023
Reply from BackPainHelp
Hi Scott, it's great to hear that you and your contacts are all benefitting from using the BackBoard Lumbar Support. It means a lot to use to receive such positive feedback. Thank you!
I found exactly what I needed
I found exactly what I needed for my back problem. Very easy to order from the website and my merchandise arrived within a few days. So I am happy so far with the experience I had. Thank you 😊
6 August 2023
Reply from BackPainHelp
We really appreciate your kind review and it's great to hear that you are benefitting from using the Back Brace, it really means a lot to us. Thank you!
Reply from BackPainHelp
Many thanks for leaving your review and it's super nice to hear you are benefitting from using the Posture Hero, it means a lot to us. Thank you!
Great product for back pain
Excellent product, smaller than normal backpain brace but same efficiency in helping with lower backpain. Quick delivery and prompt communication by the company.
27 July 2023
Reply from BackPainHelp
Thank you for your kind review and great to hear that you are benefitting from using the Back Brace, it means a lot to us. Thank you!
Posture cushion
A very useful product from an innovative company. Great customer service response when enquiring about product before purchasing too.
Highly recommend.
2 August 2023
Reply from BackPainHelp
Great to hear that you are benefitting from using the Posture Cushion, it means a lot to us. Thank you!
The device is very easy to put on and…
The device is very easy to put on and adjust by comparison to others I've had in the past. It fits under my clothes easily and unobtrusively and stops me slouching!
30 July 2023
Reply from BackPainHelp
Great to hear that you are benefitting from using our product, it means a lot to us. Thank you!
Arrived promptly and instructions easy…
Arrived promptly and instructions easy to follow.
16 July 2023
Reply from BackPainHelp
Hi Georgia. I’m sorry to hear that you haven’t benefited from using the product. I have checked our customer service emails and I can’t see any communication from you saying you are disappointed with the product. You may be aware that for all our products we offer a 30 day money back guarantee so we would have been happy to offer you a full refund if you aren’t happy with the product.
For a small company like ours we take our customer satisfaction seriously and it is disappointing to receive a negative review especially when we were not given the opportunity to resolve this for you. I have emailed you separately but to date you have not replied to my email.
Regards
Mark
Having done some research on google I…
Having done some research on google I knew what to expect, and I wasn't disappointed. A quality item was received in two days.
20 July 2023
YES…. but….
It is a great little gadget, that really I would have given only 3 and a half stars if that was an option… it is perfect, and given I live alone and have chronic constant spinal pain, though much more managable since surgery, a godsend as it is very well thought out and constructed. The shape, size, very hard plastic handle - even though I thought I might have trouble getting behind me as my shoulder is problematic as well, it is okay because of the curve, and I can also once it's in place lean against a wall and use that for the pressure.
The design flaw is the opening and closing of the ball to fill up with voltral et al… it uses a lot so needs doing with each use, and its a nightmare…. sometimes just slides in and is like a miracle, but mostly it's a drama, the gel goes everywhere, takes ages to engage into place, and by the time it's in, I'm covered in wasted gel and kinda stressed.
I would love that part to be revisited and see if you can just make it slip back into place. Clearly it's not just me as I've seen this mentioned in many reviews…
I can't take anti-inflamitaries orally, so to use a strong gel in combination with a tramadol pain management protocol worked out with my GP, certainly makes a difference, so I was excited to find this little tool… and am disappointed to discover that I have to gird my loins a bit (excuse pun) to take it on each day, twice a day ideally.
11 July 2023
Great help from Jeff
25 July 2023
Unprompted review
Back support uncomfortable
Both items were promptly delivered . Unfortunately the back support will be returned- the straps are stiff and wide and even over a sleeved tee shirt they rub upper arms and dig into arm pits. Have eased myself in as recommended but wearing longer than 30 mins when walking is very uncomfortable.
13 July 2023
Not used back support yet but cream and…
Not used back support yet but cream and roller ball applicator is brilliant!!!
29 June 2023
The product was not right for me
The product was not right for me. Full refund was given.
29 June 2023
Unprompted review
Absolutely zero benefit from this…
Absolutely zero benefit from this product. Total waste of money
25 May 2023
Reply from BackPainHelp
Hi Sam, following your review I have emailed you but so far not had a response from you. I’m sorry that you haven’t benefitted from using the product. One of the reasons why we offer the 30 day money back guarantee is to allow customers to try the product to see if they benefit from using them as every persons back pain or posture needs are slightly different.
I can’t seem to find any records of you contacting customer service requesting to return your product for a refund.
Please reply to my email or email our customer service email: support@backpainhelp.com so we can try and resolve this for you.
Regards
Mark
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