Both items were promptly delivered . Unfortunately the back support will be returned- the straps are stiff and wide and even over a sleeved tee shirt they rub upper arms and dig into arm pits. Have ea... See more
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See what reviewers are saying
The product was easy to order. The response was immediate. It was delivered by Royal Mail a day later than expected but that was not the company's fault. The head support bought is clever; more clev... See more
Really impressed with the neck helper brace I've purchased. I've got an irritated nerve at C5 and am having physio. The neck helper brace is improving my posture and taking pressure off the nerve... See more
Company replied
I have been using this product for some years. My eighth. My preference over others for its lightweight, open neck design, supporting me where needed. I Find it hard getting silver the colour.... See more
Company replied
Company details
Written by the company
BackPainHelp aims to help improve the nations back health by providing award-winning posture and back pain products designed for back wellness. We have partnered with the London Spine Clinic to provide excellent knowledge and to provide really great products that actually work! Please feel free to check our genuine reviews on Google and Trustpilot. We are also available at any time from 9:00 – 17.30 to help with any queries you may have on ✆ Phone, or ✉ Email.
Contact info
Charter House, Woodlands Rd,, WA14 1HF, Altrincham, United Kingdom
- 0161 641 6844
- service@backpainhelp.com
- backpainhelp.com
4.4
Excellent
213 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I made a mistake on my order with the…
I made a mistake on my order with the postcode so delivery did not take place - not your fault! So the packet may well be sent back to the sender. If possible the packet could be reposted with the correct postcode - LA97AF. Thank you.
29 May 2023
Speedy delivery and great product.
24 May 2023
Almost very good...
Whilst the product is well designed to alleviate my upper back pain (down to syringomyelia and kyphosis), I believe it could be far better designed to stop the upper elastic straps digging into the armpit area. I cannot wear it on consecutive days. It needs padding or an additional strap to stop this.
8 May 2023
Reply from BackPainHelp
Hi Nick, thanks for trying our product! Please get in touch and we will see how we can assist you further.
Seem like a good company
Seem like a good company. Good quality item. Good communication and fast delivery.
3 May 2023
Reply from BackPainHelp
Thanks Erica, we strive for the best quality possible. Have a great day.
Highly recommended product for chronic condition and a great company
Terrific genuine product that instantly aided chronic issue. I am really pleased with the difference that it made in such a short time. I cannot recommend it or the company highly enough. Super customer service, prompt delivery. Will definitely use this company again in the future.
30 April 2023
Unprompted review
Reply from BackPainHelp
Really appreciate the kind words about our company and our products! Hope you have a great day!
Delivery excellent and belt fits well…
Delivery excellent and belt fits well although a little fiddly having to use the eye hole to fasten it.
1 May 2023
Reply from BackPainHelp
Hey Maggie, thanks for your 5-star review. Let us know if you have any questions about the belt, happy to help :)
Update
I'm giving 4 stars as I had to return as large size was too big, but after care has been brilliant & am exchanging for smaller
Update 5 stars
Received brace, received an email to say they had received, were dealing with, then another to say on its way. Thank you!
5 May 2023
Reply from BackPainHelp
Great to see our customer service matching our product quality.
Very effective
25 April 2023
Reply from BackPainHelp
Thanks Mike - always great hearing our products are effective!
Feels good quality
24 April 2023
Reply from BackPainHelp
Thanks Ollie, we are really proud of the quality of our product range. Keep us updated and let us know if we can help in any way.
Easy to order …
Easy to order from an excellent and informative website. Arrived on time and have been using for about 4 days and it has helped a temporary sore back. Handy to have in the cupboard if the lower back is to play up again. Will also us it as a precaution when gardening.
9 April 2023
Reply from BackPainHelp
Thanks very much Colin, that's great news you're getting relief for your sore back! Have a great day, appreciate the 5-star review :)
Great little unit
I have used tens machines before and this seems one of the better ones
30 March 2023
Reply from BackPainHelp
Thanks Derek, great to see you're finding our Therapy Pad useful! Keep us updated and if you need anything please let us know.
Very good quality and easy to use
4 April 2023
Reply from BackPainHelp
Thanks Michael, we are proud of the quality of our products!
Excellent Service
The whole experience was very positive, I’m always a bit wary of ordering from new Websites but was all very easy and my products arrived very quickly, both items were exactly as described both good quality, I was very impressed and would definitely order again
4 April 2023
Reply from BackPainHelp
Thanks very much for your 5-star review Mr Jones, we really appreciate it! Always great to hear happy customers :)
I use the backpainhelp on a daily basis…
I use the backpainhelp on a daily basis as I have an ongoing back problem. It is the only product I have found that not only masks pain while you are wearing it, but also stimulates the muscles at the same time to aid recovery. I rely on it so much that I have bought another one to ensure that I always have one available to use. Ordered and delivered speedily and without problem.
27 March 2023
Reply from BackPainHelp
Thank you Sylvia for taking the time to share your positive experience with our products. We are pleased to hear that it has been helpful in managing your ongoing back problem and that you have found it to be effective in both masking pain and stimulating muscles for recovery. Hope you have a great week ahead. Best regards
Reply from BackPainHelp
Good afternoon Elsine, We would like to apologise for the delay in delivering your Therapy Gun. Our fulfillment center experienced some unexpected delays, compounded by the recent bank holiday, which unfortunately resulted in your order being delivered later than anticipated. We understand how frustrating this can be and we truly appreciate your patience and understanding throughout this process. We hope that you enjoy our Therapy Gun and that it meets your expectations. If you have any questions or concerns about the product, please do not hesitate to contact us. As a token of our appreciation, we would like to offer you a 10% discount on your next purchase. If interested please get in touch! Best regards, Max
Don't rate this at all
Don't rate this at all it was digging in under my arms, and when i sat down on my work chair, it crept up my back, uncomfortable at my neck. It is not worth the money
1 April 2023
Reply from BackPainHelp
Good afternoon Marion, We are sorry to hear that the Posture Hero did not meet your expectations. We understand that finding the right product can be a challenge and we appreciate you giving our product a try. We are here to assist you in any way we can with the return/refund process. Please do not hesitate to contact us so we can arrange this for you. We offer a 30 day money back guarantee, so you can be sure that your purchase is risk-free. Typically, the refund process takes 5-7 business days after we receive the returned product. Again, we apologise for any inconvenience this has caused you. Thank you for considering our product, and we hope to serve you better in the future. Best regards,
Definitely relieves back pain and…
Definitely relieves back pain and supports your upper back, but doesn’t pull your shoulders back
1 April 2023
Reply from BackPainHelp
Thank you for taking the time to share your feedback Reece! We're glad to hear that our product has provided relief for your back pain and supported your upper back. I hope our product continues to serve you well. If you have any questions or concerns, please don't hesitate to reach out to us.
Excellent for posture
Ideal for when I am sitting at the computer for a long time, doing surveys
23 March 2023
Reply from BackPainHelp
Great to see our products being so well received Margaret! Enjoy the rest of your week. Best regards
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