Both items were promptly delivered . Unfortunately the back support will be returned- the straps are stiff and wide and even over a sleeved tee shirt they rub upper arms and dig into arm pits. Have ea... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The product was easy to order. The response was immediate. It was delivered by Royal Mail a day later than expected but that was not the company's fault. The head support bought is clever; more clev... See more
Really impressed with the neck helper brace I've purchased. I've got an irritated nerve at C5 and am having physio. The neck helper brace is improving my posture and taking pressure off the nerve... See more
Company replied
I have been using this product for some years. My eighth. My preference over others for its lightweight, open neck design, supporting me where needed. I Find it hard getting silver the colour.... See more
Company replied
Company details
Written by the company
BackPainHelp aims to help improve the nations back health by providing award-winning posture and back pain products designed for back wellness. We have partnered with the London Spine Clinic to provide excellent knowledge and to provide really great products that actually work! Please feel free to check our genuine reviews on Google and Trustpilot. We are also available at any time from 9:00 – 17.30 to help with any queries you may have on ✆ Phone, or ✉ Email.
Contact info
Charter House, Woodlands Rd,, WA14 1HF, Altrincham, United Kingdom
- 0161 641 6844
- service@backpainhelp.com
- backpainhelp.com
4.4
Excellent
213 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Customer Service
Had an issue with regard to a replacement of a faulty item that was immediately resolved;ved without any quibbling. Great customer service.
24 January 2023
Reply from BackPainHelp
Thanks very much Chris - great to see the customer service matched your expectations! Hopefully the replacement will be suitable, keep us updated and if you need anything just get in touch :)
My back pain which I am having nerve…
My back pain which I am having nerve block injection for has not worked over two years. I bought the "Back" machine and after two weeks I am pain free. I spoke to my Specialist and he said use it for six months. He also said use it on my neck where I am having nerve block injection too. By the way over two years I have spent £6,300 on nerve block injection.
4 January 2023
Reply from BackPainHelp
That's so great to see our products really making a difference! Amazing news - Keep us updated on your journey . Thanks again, we really appreciate the 5 star review :)
Great Product
Very fast quick delivery. Product simple and easy to use, and can see a difference already.
20 January 2023
Reply from BackPainHelp
Thanks very much for your 5 star review! Great to see our products making a difference :)
Mouse pad for posture stand - adjustable laptop stand
Had an issue with mouse pad, phoned company and Mark was extremely helpful and received new mouse pad in three days. Thanks for your help and highly recommend!
10 January 2023
Unprompted review
Reply from BackPainHelp
Thanks so much for your 5-star review! Great to see the replacement is with you and that you are happy with the service. Have a great week ahead :)
Excellent…
Mark has been nothing but extremely helpful, service has been great as well, highly recommend there products which has helped with posture. Second time of ordering from them.
11 January 2023
Unprompted review
Reply from BackPainHelp
Thanks very much, always great to see our service matching our product quality! Have a great weekend ahead!
Standard products at an inflated price
Products are fairly standard and pricey for what they are. I understand why companies buy from China, but having all the instructions in Chinese (which was the case with one of the products) is really poor. Equally good products on Amazon at a cheaper price. Also, I’m really surprised that the only delivery option is Royal Mail. I would assume that at least some of those ordering are in desperate need. Next day DPD delivery is essential.
2 January 2023
Reply from BackPainHelp
Hi Mark, we are sorry you're not 100% happy with your experience with us. All our instructions are intended to be in English, our sincere apologies for this error, and we will make sure to double-check future orders for correct instructions received. As for the delivery, royal mail deliver our products tracked generally within 2 days, the vast majority of our customers believe this is more than good enough service and we do too! We also do have DPD deliver some of our larger items. Over Christmas like many businesses we did have some minor delays, but we have done our best to minimise any delays for our customers. Thanks again for trying our products and hopefully we can service you in the future.
I love the back support and the laptop…
I love the back support and the laptop holder.
11 January 2023
Reply from BackPainHelp
Thanks very much for your 5-star review Victoria we really appreciate it! Great to see you're making good use of the Posture Stand.
SO HAPPY WITH THIS KIT .NO WIRERS AND…
SO HAPPY WITH THIS KIT .NO WIRERS AND ITS GOOD TO HAVE DIFERENT LEVELS .AND IT DOES HELP WITH THE PAIN .
4 January 2023
Unprompted review
Reply from BackPainHelp
Hey Marjorie, that's great news the product helps with your pain! Keep us updated and if you have any questions let us know
Great posture corrector
18 December 2022
Unprompted review
Reply from BackPainHelp
Hi Magnus, our sincere apologies for any inconvenience caused, we have experienced some delays with Royal Mail over the Christmas period, especially international orders. We've emailed you for an update on the order and we will do our best to get this resolved for you as quickly as possible. Our intention is always to provide the best service possible and we hope to find a solution here. Thanks, Max
Good service 👍
29 December 2022
Reply from BackPainHelp
Thanks Brian, great to see our service matched your expectations :)
Good quality product post lung…
Good quality product post lung transplant really helping with correct posture whilst sitting a lot easing thoracic rib area pain and also helping with a left rotator cuff injury wish I had got one years ago.
28 December 2022
Reply from BackPainHelp
Thanks very much, Micky we really appreciate it! Have a great week ahead
Prompt dispatch of order (same day)
Prompt dispatch of order (same day)
Customer service was excellent with personal responses and assistance.
Parcel well wrapped and items protected inside.
6 December 2022
Reply from BackPainHelp
Thanks again for your understanding of the delivery delays - we really appreciate it! Great to see the product arrive safely and in good condition! Merry Christmas :)
Very happy!
Excellent quality and very comfortable to wear.
Doing a great job keeping my posture correct.
I found the size guide helpful when ordering,This was an easy process followed by a fast delivery time.
Thank you BackPainHelp.
17 December 2022
Reply from BackPainHelp
Hey Colin, thanks so much for your 5 star review - it's really appreciated! Great to see you found the order process and delivery times satisfactory. Hope you have a great Christmas and a happy new year :)
I purchased this item for my wife who…
I purchased this item for my wife who seems to be getting used to wearing it. Slightly large for a small to medium fit. Postal delivery was three days later than tracking advised.
8 December 2022
Reply from BackPainHelp
Thanks very much for your review, we do have slight postal delays which unfortunately are out of our control. We are doing our best to deliver all orders on time but we understand this sometimes might not be the case. Great to hear that you're getting good use out of the product, hope you have a great Christmas :)
Replacement pads for my well used tens…
Replacement pads for my well used tens machine. It certainly does help with lower back pain as well as discomfort on my joints. New pads came quickly and in excellent condition.
6 December 2022
Reply from BackPainHelp
Thanks Colin for your 5-star review - it's fantastic to see the service and product have met your expectation. Have a great week ahead :)
Reply from BackPainHelp
Hi, we have now cancelled your order and provided you with a full refund. Unfortunately Royal Mail International could not provide us with a delivery update of your parcel to Spain. Throughout the process we have been in regular contact with you to provide updates on this and provided the tracking reference information. However unfortunately due to the current Royal Mail industrial action it has affected some parcel delivers which have been outside our control. We take customer service seriously and I apologise on this occasion with not being able to supply you with the product you wanted. Mark
Product pure qualitycontact them…
Product pure quality,try contact them no reply I would say very pure service stay away from them
23 November 2022
Reply from BackPainHelp
Hi Roma, I'm sorry that you felt the need to leave a 1 star review. My understanding is that you contacted customer service yesterday requesting to return the item for a refund. We have responded back to you the following day (today) with guidelines on how to action this. We do offer a 30 day money back guarantee so its not a problem. Please note we do normally respond to all customer service enquiries on the same day, however on this occasion because its the run up to Christmas and is an exceptionally busy period for us, we will endeavour to try even harder in future.
Packaging
Ordered replacement pads for EMS. Arrived in an oversized box with the pads folded in half at the very bottom of the box under the packaging material. Not very good treatment of the product I have paid for. Informed customer services who blamed the packing company they use. No offer to replace the pads or even ask if they are damaged.
19 November 2022
Reply from BackPainHelp
Hi Jackie I understand when you made contact with our Customer Service team you did not mention your pads where damaged. If there was any damage, we would immediately have replaced them. In regards to the box being oversized /packaged. We have have now received feedback from our third party fulfilment centre and the reason your pads were packed in a carton rather than a small envelop is because of the current Royal Mail strike action. We have been informed that packages are being prioritised by Royal Mail over letters / envelopes. So I think it was with best intentions to ensure your order was actually delivered was the reason for the larger than required carton was used.
I had bought a similar product before…
I had bought a similar product before and was very disappointed. I spoke to an advisor at BackPainHelp and they expalined the posture corrector and so I purchased one and it fits perfectly and is comfortable to wear. I is really helping me to regain a good posture.
24 November 2022
Reply from BackPainHelp
Thanks so much Graham! Really appreciate the review, have a great weekend ahead :)
Absolutely First Class
18 November 2022
Reply from BackPainHelp
Thanks very much, Colin! Have a great week ahead
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.