Both items were promptly delivered . Unfortunately the back support will be returned- the straps are stiff and wide and even over a sleeved tee shirt they rub upper arms and dig into arm pits. Have ea... See more
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See what reviewers are saying
The product was easy to order. The response was immediate. It was delivered by Royal Mail a day later than expected but that was not the company's fault. The head support bought is clever; more clev... See more
Really impressed with the neck helper brace I've purchased. I've got an irritated nerve at C5 and am having physio. The neck helper brace is improving my posture and taking pressure off the nerve... See more
Company replied
I have been using this product for some years. My eighth. My preference over others for its lightweight, open neck design, supporting me where needed. I Find it hard getting silver the colour.... See more
Company replied
Company details
Written by the company
BackPainHelp aims to help improve the nations back health by providing award-winning posture and back pain products designed for back wellness. We have partnered with the London Spine Clinic to provide excellent knowledge and to provide really great products that actually work! Please feel free to check our genuine reviews on Google and Trustpilot. We are also available at any time from 9:00 – 17.30 to help with any queries you may have on ✆ Phone, or ✉ Email.
Contact info
Charter House, Woodlands Rd,, WA14 1HF, Altrincham, United Kingdom
- 0161 641 6844
- service@backpainhelp.com
- backpainhelp.com
4.4
Excellent
213 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Effective
Effective
Excellent product to use especially when you spend a long time sitting down
20 November 2022
Reply from BackPainHelp
Thanks very much for your review, great to see the products working as intended! Have a great week ahead :)
Lower Back Support
Very informative website and easy to order the item I wanted. Quickly dispatched - have received the lower back support and it’s of very good quality, easy to use and does the job. Would definitely recommend and will use again - thank you!
15 November 2022
Unprompted review
Reply from BackPainHelp
Thanks very much Paul for your 5-star review we really appreciate it! Great to see the product quality matches up to the service! Have a great weekend ahead! :)
Reply from BackPainHelp
Good afternoon John, great to see our products being delivered in good time! Let us know if you need any help with the product. Always here if you need us. Thanks!
I did not recived my order
7 November 2022
Reply from BackPainHelp
Hi Larisa, Your order was placed on Nov 6th and dispatched from our fulfilment centre the following day Nov 7th. I have just tried to check the Royal Mail tracking but their site is currently down due to technical difficulties. I was not aware you had not received your item as you haven't made any contact with us to try and resolve this issue. I will email you separately to do so. Regards Mark
Very useful and helpful item
The item is very easy to use. At the beginning feels uncomfortable, but after few days you get to use it and it feels how it's working in your back.
27 October 2022
Reply from BackPainHelp
Hi Lilia, that's exactly right it can be slightly uncomfortable at the start due to the unfamiliar position your body's put in! Over time this improves as your body becomes more accustomed to the correct position. Thanks very much for your 5-star review :)
This seat can be used anywhere
This seat can be used anywhere, when driving, working at the computer, even on the floor and I am so so pleased I bought it for my terrible sciatica pain.
3 November 2022
Reply from BackPainHelp
Hi Carole, thanks so much for your 5-star review - we really appreciate it!
Purchased the Massage gun and Therapy…
Purchased the Massage gun and Therapy Pad for my lower back pain. Both products have been excellent at relieving my symptoms. Quality is excellent and I would highly recommend buying from this company. Also, may I thank Sean for his recommendations?
5 September 2022
Unprompted review
Reply from BackPainHelp
Hi Tony, thanks so much for your kind words about our products! We are thrilled to hear Sean delivered some great recommendations for you :)
On time and great costumer service.
On time and great costumer service.
The only thing is it’s not so much comfortable after couple of hours.
Other than that it’s good
13 October 2022
Reply from BackPainHelp
Hi Ali, thanks for your kind words about our service! Hope you have a great week ahead :)
Great one-stop shop for back care products
I have bought a number of back care products from this company and have always been highly satisfied with
their design and performance.
I would recommend the posture hero, backboard stretch, neck helper, posture stand, therapy pad, curable posture chair and spine gym. I've got them all and I am very happy with them.
12 October 2022
Reply from BackPainHelp
Thanks so much for your 5 star review! Always lovely to see our products being received so well. Hope you have a great week ahead :)
I bought it for my son
I bought it for my son , sorry but he doesn’t wear it it does not fit properly it just out at the back and the straps are too tight , big waste of money very unhappy.
10 October 2022
Reply from BackPainHelp
Hi Reem, I’m sorry to hear that your son hasn’t benefited from using the brace and it’s a pity that you didn’t contact us to see if we could help before leaving your review. We do offer a 30 day money back guarantee and also an exchange policy if the sizing isn’t correct. I have emailed you separately, but unfortunately I haven’t received any response from you. Regards Mark
So far so good
So far so good, as I have only had the product a short time. It does seem to be helping me to adopt a better posture and alleviate the stain on my back, shoulders and neck as a result of sitting at a desk. I had some post-purchase questions that I asked and got a really quick, knowledgeable reply to those.
5 October 2022
Reply from BackPainHelp
Thanks so much Janice! We really appreciate it - Hope you have a great week ahead :)
Great products for back issues
I have been struggling with a lower back issue for sometime. I ordered a number of products that arrived promptly. They are of high quality and have helped me with back problem.
11 October 2022
Reply from BackPainHelp
Thanks Conrad - that's great! We hope going forward our products continue to help your lower back pain! Keep us updated :)
Jury's out for time being
Arrived promptly and as described although made in China. I find it a little uncomfortable to wear for long periods. Jury's out for time being as to whether it will permanently improve posture.
3 October 2022
Reply from BackPainHelp
Hey Jenny, thanks for your review, happy to hear that the product arrived in good time! Keep us updated on your posture journey, if there is anything we can do to help please get in touch. We would be happy to help :)
Great service!
Ordered their posture corrector and delivery was efficient and came within 3-4 days without any problems! Provides you a clear tracking system through the “shop” app so you can see what is happening with your product and where it is as well as the delivery service used.
29 September 2022
Reply from BackPainHelp
Thanks so much Tammy! We try our best to make our tracking system as easy to use as possible so this is great news :)
I bought this neck support to help my…
I bought this neck support to help my back and I was very happy with product look and quality. It’s helping me on my recovery. I am still using this product for two hours a day as I am still on treatment. ( trapezius injury ) I notice it help me in the evening to give my back a rest.
30 September 2022
Reply from BackPainHelp
Hey Fan! Thanks so much for your 5 star review! Hopefully our products can help with a speedy recovery
Very pleased
Have been very pleased with the back brace. I was able to wear it all day straight away and find it quite comfortable so perhaps I should have bought the smaller size. I am a small frame so think it would be obvious in summer but not so now with jumpers on top. I do wear on top of a tee shirt. I am hopeful it improves my posture but helped immediately with a neck problem.
27 September 2022
Reply from BackPainHelp
Thanks so much for your 5 star review Suzanne! Always lovely to see our products being received so well. Hope you have a great week ahead :)
The difference in just one month is…
The difference in just one month is amazing. I bought the neck helper traction pillow to relieve a stiff and continued sore neck from overuse on a laptop and screens.
There are cheaper versions on the market but they don't compare. The memory foam makes it so comfortable whilst it's stretching your neck. The additional massage nodes further help to relieve pain.
I thought 10 mins a day would be a chore but its now fully part of my bedtime routine. I'd highly recommend. Thank you.
19 September 2022
Unprompted review
Reply from BackPainHelp
Hey Louise, thanks so much for your 5 star review! The neck helper traction pillow is a new product for us and any feedback is really appreciated :)
The POSTURE HERO is Effective & Affordable & Well Made.
I purchased the POSTURE HERO from backpainhelp.com in September 2022. After wearing the device for less than a week, I have experienced improvement regarding my posture including being reunited with how my lower back feels when my spine is being supported and aligned in the correct way. I have been suffering with back pain for several years, mainly in my upper and lower back. Some of this pain is due to ‘hunching’ eg. At a desk and slouching on a sofa.
The product is effective and affordable. It is well designed and well made.
23 September 2022
Unprompted review
Reply from BackPainHelp
Thanks so much for your 5 star review! Always lovely to see the Posture Hero being eceived so well
This is for my wife & she says it is…
This is for my wife & she says it is helping her dack a lot . Only on stag one at the moment
18 September 2022
Reply from BackPainHelp
Hi Brian, thanks so much for your 5-star review :)
Reply from BackPainHelp
Thanks so much! We strive for the best service possible. Have a great day
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