Loved how the stationery was packaged and how the different items were labelled in terms of to whom it belonged
Company replied
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The site is easy to use with search facility and I appreciate the cheaper alternatives. Speedy and accessible deliveries with up to date tracking was a winner as well.
Company replied
Only received 3 items of my over 60 item order. Zero communication from Waltons!!!!!
Company replied
What an effortless and amazing service! 🤩 Waltons took the stress out of stationary shopping and beat most of the in-store prices. All I needed to do was upload the stationary list and in a day or tw... See more
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Company details
About Back To School
Written by the company
Waltons - Work. School. Life. Simplified.
Waltons is your trusted omnichannel retail partner for all office supplies, business and school essentials. We offer a wide selection of quality products, including school supplies, stationery, technology and the latest office furniture solutions. Whether you’re an individual or a business, our extensive range ensures you stay organised, productive, and efficient in your work and education.
With branches nationwide and an online procurement platform, shopping for office supplies and school essentials has never been easier. We are committed to delivering exceptional customer service, both in-store and online, ensuring your needs are met with care and efficiency.
As a proud Bidvest company and a Level 1 BBBEE contributor, Waltons continues to lead the market by simplifying work, school, and life with products that make a real difference.
Established in 1949, we remain at the forefront of providing business essentials and tools for success to customers across South Africa. Trust Waltons to meet all your business, school, and office needs—work smarter, learn better, and live easier.Contact info
2nd Floor Bidvest House, 18 Crescent Drive, Melrose Arch, 2196, Johannesburg, South Africa
- +27 11 620 4000
- customercare@waltons.co.za
- backtoschool.co.za
4.0
Great
84 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Terrible
Only received 3 items of my over 60 item order. Zero communication from Waltons!!!!!
23 January 2026
Reply from Back To School
Hi Simonae,
Thank you for taking the time to share your feedback. I'm truly sorry to hear about the issues with your order and the lack of communication. This is certainly not the level of service we strive to provide.
I've opened a support ticket for your order to investigate what happened and resolve this matter urgently. You should receive communication shortly, and please feel free to reply to that ticket with any additional information.
We sincerely apologise for the inconvenience this has caused and appreciate your patience whilst we work to put this right.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Back 2 School '26 Version
The site is easy to use with search facility and I appreciate the cheaper alternatives.
Speedy and accessible deliveries with up to date tracking was a winner as well.
23 January 2026
Reply from Back To School
Hi Sayf,
Thank you so much for your wonderful 5-star review! We're delighted to hear that you found our site easy to use and appreciated the search facility and cheaper alternatives.
It's fantastic to know that our speedy and accessible deliveries, along with our up-to-date tracking, made your Back to School '26 experience a winner. Feedback like yours truly motivates our team!
We look forward to serving you again in the future.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Reply from Back To School
Hi Masentle,
Thank you so much for your wonderful feedback! We're delighted to hear that your delivery was timely and that the product met your expectations. It's always our goal to provide great products with excellent service.
We truly appreciate you taking the time to share your positive experience with us.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Reply from Back To School
Hi Sali,
Thank you for your kind review! We're thrilled to hear that you found our service very good and prompt. Your satisfaction is incredibly important to us, and we're so pleased we could provide you with an efficient experience.
We look forward to serving you again in the future.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Loved how the stationery was packaged…
Loved how the stationery was packaged and how the different items were labelled in terms of to whom it belonged
22 January 2026
Reply from Back To School
Hi there,
Thank you so much for your lovely feedback! We're absolutely delighted to hear that you appreciated how your stationery was packaged and labelled.
Your positive comments mean a lot to us, and we look forward to serving you again soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Reply from Back To School
Hello,
Thank you for taking the time to share your positive feedback. We're delighted to hear that you found our service friendly, fast, and convenient.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Ever since i order on the 22 December i…
Ever since i order on the 22 December i haven’t received my order
22 December 2025
Reply from Back To School
Hi Lucia,
Thank you for taking the time to share your feedback. We sincerely apologise that you still have not received your order placed on 22 December.
This is a completely unacceptable delay, and we understand how frustrating it must be to have been waiting over two weeks, especially during the busy festive season.
Our customer service team will be in touch immediately to locate your order and ensure it reaches you as soon as possible.
We appreciate your patience and apologise for the inconvenience caused.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Reply from Back To School
Hello,
Thank you for taking the time to share your positive feedback. We're pleased to hear that your order was delivered on time and that our staff provided such friendly service during collection.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Easy Peasy...
It was easy to find what I was looking for. I could edit my cart to what I required and 'delivery' was quick!
Store staff were very efficient with pick-up. Happy customer!
21 November 2025
Reply from Back To School
Hi Colleen,
Thank you for taking the time to share your positive feedback. We're so pleased to hear that you found it easy to locate what you needed, edit your cart to your requirements, and that your delivery was quick.
It's wonderful to know that our store staff were efficient with your collection as well. We truly appreciate your support and we're glad you're a happy customer!
We look forward to serving you again in the future.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Reply from Back To School
Hi Sicolile,
Thank you for taking the time to share your positive feedback. We're so happy to hear that you found shopping with us convenient and that you got everything you needed in great quality.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
I have not reeived my order yet or any…
I have not reeived my order yet or any tracking info?
21 November 2025
Reply from Back To School
Hi Berendine,
Thank you for taking the time to share your feedback. We sincerely apologise that you have not yet received your order or any tracking information – we understand how frustrating this must be.
Our customer service team will be in touch shortly to locate your order, provide you with tracking details, and ensure your order reaches you as soon as possible.
We appreciate your patience and apologise for the inconvenience caused.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Reply from Back To School
Dear Christine,
We sincerely apologise for the missing item from your order. This falls below our fulfilment standards.
We've created a support ticket to address the missing item. Our team will contact you promptly to arrange delivery of the outstanding product.
Elzabé Curlewis
(Waltons Customer Success Partner)
Reply from Back To School
Dear Trevor,
Thank you for your fantastic 5-star review! We're pleased that you experienced speedy service with awesome communication.
We look forward to providing you with the same excellent service on your future orders.
Elzabé Curlewis
(Waltons Customer Success Partner)
Cheaper options are offered and…
Cheaper options are offered and delivery is super quick!!!
3 October 2025
Reply from Back To School
Dear Angie,
Thank you for your fantastic 5-star review! We're pleased that you appreciate our cheaper pricing options and super quick delivery service.
We look forward to continuing to provide you with excellent value and speedy service on your future orders.
Elzabé Curlewis
(Waltons Customer Success Partner)
They delivered the wrong school bag and…
Thank you to your Morningside branch, they were amazing in assisting me with my issue.I have received all my items and very happy with them.
7 March 2025
Reply from Back To School
Update:
Dear Nthabiseng,
Thank you for updating your review! We're thrilled to hear that our Morningside branch team provided amazing assistance and successfully resolved your issues with the school bag and missing items.
We appreciate you taking the time to share your positive experience after the initial challenges, and we're delighted that you're now very happy with all your items.
Elzabé Curlewis
(Waltons Customer Success Partner)
---
Dear Nthabiseng,
We sincerely apologise for delivering the wrong school bag and for the missing items from your order. This falls well below our service standards.
We've created a support ticket to urgently address this matter. Our team will contact you to arrange collection of the incorrect bag and delivery of the correct one, along with your missing items.
Elzabé Curlewis
(Waltons Customer Success Partner)
Impressed
Helpful staff on querying telephonically with the staff at Umhlanga branch. Then efficient delivery service - ordered at 15:30 and order was received before midday on the next day
13 February 2025
Reply from Back To School
Dear Noluthando,
Thank you for your fantastic 5-star review! We're delighted that our Umhlanga branch staff provided such helpful telephone assistance, and that you were impressed with our super-quick delivery - from your afternoon order to next-day morning delivery.
We look forward to providing you with the same excellent service and efficiency next time.
Reply from Back To School
Dear Matumelo,
Thank you for your fantastic 5-star review! We're delighted that you experienced both great service and quick delivery.
We look forward to maintaining these high standards for your future orders.
It was great to have all the school…
It was great to have all the school supplies for my two kids with just two clicks.
8 February 2025
Reply from Back To School
Dear Adetunji,
Thank you for your wonderful 5-star review! We're thrilled that we could make school shopping for your two children so effortless - getting everything sorted with just two clicks is exactly what we aim for.
We look forward to keeping your future school shopping just as simple.
Delivered on time
No issues, it was a simple delivery straight to school. Not too sure if everything was delivered but I'm sure the school would have mentioned if not. Easy and efficient
3 February 2025
Reply from Back To School
Dear Lisha,
Thank you for your 5-star review! We're pleased that your school delivery was simple and on time. For your peace of mind, you can always check your delivery note against your order, and we're here to help if you need any clarification.
We look forward to providing you with the same efficient service next time.
Great service
22 January 2025
Reply from Back To School
Dear Esme,
Thank you for your wonderful 5-star review! We're delighted that you received great service from us.
We look forward to serving you again soon.
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