Loved how the stationery was packaged and how the different items were labelled in terms of to whom it belonged
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The site is easy to use with search facility and I appreciate the cheaper alternatives. Speedy and accessible deliveries with up to date tracking was a winner as well.
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Only received 3 items of my over 60 item order. Zero communication from Waltons!!!!!
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What an effortless and amazing service! 🤩 Waltons took the stress out of stationary shopping and beat most of the in-store prices. All I needed to do was upload the stationary list and in a day or tw... See more
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Company details
About Back To School
Written by the company
Waltons - Work. School. Life. Simplified.
Waltons is your trusted omnichannel retail partner for all office supplies, business and school essentials. We offer a wide selection of quality products, including school supplies, stationery, technology and the latest office furniture solutions. Whether you’re an individual or a business, our extensive range ensures you stay organised, productive, and efficient in your work and education.
With branches nationwide and an online procurement platform, shopping for office supplies and school essentials has never been easier. We are committed to delivering exceptional customer service, both in-store and online, ensuring your needs are met with care and efficiency.
As a proud Bidvest company and a Level 1 BBBEE contributor, Waltons continues to lead the market by simplifying work, school, and life with products that make a real difference.
Established in 1949, we remain at the forefront of providing business essentials and tools for success to customers across South Africa. Trust Waltons to meet all your business, school, and office needs—work smarter, learn better, and live easier.Contact info
2nd Floor Bidvest House, 18 Crescent Drive, Melrose Arch, 2196, Johannesburg, South Africa
- +27 11 620 4000
- customercare@waltons.co.za
- backtoschool.co.za
4.0
Great
84 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Placing the order was easy and it got…
Placing the order was easy and it got delivered on time.
25 January 2025
Reply from Back To School
Hello,
Thank you for taking the time to share your positive feedback. We're glad to hear that placing your order was easy and that it arrived on time.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Excellent service will definitely shop…
Excellent service will definitely shop again, again ,again and again
Thanks Tream Waltons
24 January 2025
Reply from Back To School
Dear Kurt,
Thank you for your enthusiastic 5-star review! Your repeated "again" really shows your satisfaction, and we're thrilled that you had such an excellent experience with us.
We look forward to serving you again (and again, and again, and again)!
I placed an order two orders on the…
I placed an order two orders on the 24th of January 2025, I have not received my order to date not even communication on the status of my order. I went on Friday 31st of January 2025 in store to check and nothing.It's such an inconvenience and would not recommend anyone to buy from your company
24 January 2025
Reply from Back To School
Dear Cornelious,
We sincerely apologise for both the delay with your orders from 24th January and the complete lack of communication about their status. Having to visit the store yourself only to find no information is unacceptable.
We've created a support ticket to urgently investigate both orders. Our team will prioritise locating your items and contact you immediately with concrete information about their status.
We understand your frustration and disappointment with this experience, and we're committed to resolving this situation promptly.
Order was ok
Order was ok, except I received whiteboard markers instead of permanent markers. The one box that arrived , all the items inside were completely covered in dirt and sand.
22 January 2025
Reply from Back To School
Dear Rebecca,
We sincerely apologise for sending whiteboard markers instead of permanent markers, and for the unsatisfactory condition of your items. We'll address these packing issues with our warehouse team to prevent similar incidents in future.
We've created a support ticket to arrange replacement of the incorrect markers for your permanent markers. Our team will process this for you promptly.
Incorrect item delivered!
22 January 2025
Reply from Back To School
Dear Busisiwe,
We sincerely apologise for delivering the wrong item. This falls below our service standards and we understand your frustration.
We've created a support ticket to rectify this error. Our team will arrange to collect the incorrect item and deliver the correct one to you as quickly as possible.
There was an item missing and I have…
There was an item missing and I have not received any further communication about it
27 December 2024
Reply from Back To School
Dear Phindile,
We sincerely apologise for both the missing item and our lack of communication about it. This falls below the service standards we aim to maintain.
We've created a support ticket to urgently resolve this matter. You can reply directly to the ticket with details of your missing item, and our team will prioritise getting it to you while keeping you informed of progress.
We appreciate you bringing this to our attention and understand how frustrating the silence has been.
say if your customer will be receiving…
say if your customer will be receiving their order before school before you make them pay and check out, because if we’re not gonna receive it before school i’ll gladly take my business elsewhere
25 December 2024
Reply from Back To School
Dear Asanele,
We sincerely apologise for the lack of clear delivery timeframes before checkout. You're absolutely right - customers should know when to expect their orders, especially for time-sensitive school supplies, before making payment.
We've created a support ticket to check the status of your order urgently. You can reply directly to the ticket, and our team will prioritise providing you with accurate delivery information.
We appreciate your feedback about improving our delivery information at checkout, as this helps us enhance our service for all customers.
Reply from Back To School
Dear Thuthukile,
We really appreciate your wonderful 5-star review! Your praise of our efficiency, convenience and fast delivery puts a smile on our faces. This trio of qualities is exactly what we work hard to achieve for every customer.
Thank you for recognising our service standards. We look forward to providing you with the same great experience next time!
User friendly
25 December 2024
Reply from Back To School
Dear Maningi,
Thank you for your 5-star review! We're delighted that you found our service user-friendly - that's exactly what we strive for.
We appreciate you taking the time to share your positive experience with us.
Everything is on point ,from ordering…
Everything is on point ,from ordering to the Delivery.I could not place an order it kept giving errors,I called the company,the lady Roushaan is an asset to the business,Super Friendly over the call.She guided me step by step.
24 December 2024
Reply from Back To School
Dear Debra,
Thank you for your wonderful 5-star review! We're delighted that your entire experience was on point, and we're especially pleased to hear about Roushaan's exceptional service. Her friendly guidance and step-by-step assistance is exactly the kind of support we aim to provide.
We'll make sure to pass on your kind words to Roushaan - feedback like this really makes our team's day! Thank you for taking the time to share your positive experience with us.
So convenient!
25 December 2024
Reply from Back To School
Dear Ayesha,
Thank you for your fantastic 5-star review! We're thrilled that you found our service convenient - it's exactly what we aim for.
We appreciate you taking the time to share your positive experience, and we look forward to serving you again.
The box has the totally incorrect…
The box has the totally incorrect contents. I returned it to Greenstone on Friday to have the contents rectified......the Manager at Greenstone has been giving me the run around. I still dont have the right box
22 December 2024
Reply from Back To School
Dear Nereshnie,
We sincerely apologise for the incorrect contents and the inconvenience you've experienced at our Greenstone branch. A ticket has been opened to address the issues with your order and the branch's response.
Our team will investigate and work to resolve this matter promptly.
Reply from Back To School
Hi Tlhologelo,
We're thrilled that you appreciated our reasonable pricing, quick service, and reliable delivery. These are exactly the values we strive to provide for our customers.
Thank you for your positive feedback!
I never received my order
I never received my order. I called to enquire but no one seems to know, I’m also unable to trace it. Polokwane branch said it’s been cancelled
27 December 2024
Reply from Back To School
Dear Ntebaleng,
We apologise for the confusion with your order. A ticket has been opened to investigate the status of your order and the communication from the Polokwane branch.
Our team will work to provide you with a clear explanation and resolution.
it was easy to shop
it was easy to shop , just gv the name of the school and the grade they give everthing , same as stationery list got from the school , i love it so much
24 December 2024
Reply from Back To School
Hi Hlengiwe,
We're thrilled that you found our school stationery shopping so simple! Making the process easy and providing exactly what you need is our top priority.
Thank you for sharing your love for our service!
I never received my order
I never received my order
They told me that they are unable to deliver in my area after I have paid. I’ve never heard from them since neither received a refund.
27 December 2024
Reply from Back To School
Dear Mawande,
We apologise for the unacceptable service you've received. A ticket has been opened to investigate your order, address the delivery issue, and process your refund.
Our team will contact you directly to resolve this matter as quickly as possible.
Took long for delivery and lied to
Took long for delivery, when told delivery was ready went to the store and it was not there. Was then told it will be delivered and then I was told when the goods where actually at the store I would need to collect. Was lied to. Then agent gave me a R200 voucher to use in store to cover up for the mistake. Ridiculous.
27 December 2024
Reply from Back To School
Dear Shaun,
We sincerely apologise for the unsatisfactory service you experienced. A ticket has been opened to address the issues you've raised with our delivery and communication.
Our team will carefully review your feedback to improve our processes.
My experience with ordering my stationery
My experience with ordering my stationery was quite stressful but after getting a link to order my stationery with Waltons I became at ease knowing I won't have to panic knowing I will be getting everything there
23 December 2024
Reply from Back To School
Dear Lulamesa,
We understand how stressful stationery shopping can be, especially before a new school term. We're glad we could ease your worries and provide a simple, stress-free ordering experience.
Our goal is to make your stationery shopping as smooth and convenient as possible. Thank you for choosing Waltons and for sharing your experience.
Reply from Back To School
Hey Devashni,
We're thrilled to hear you had an excellent experience with us! Your kind words mean a lot and motivate our entire team to keep delivering top-notch service.
Thank you for choosing us and taking the time to share your positive feedback.
Excellent service!!
23 December 2024
Reply from Back To School
Dear Luvuyo,
Thank you for your enthusiastic 5-star review! We're thrilled that you had an excellent experience with our service. Your feedback is a testament to our team's dedication to providing outstanding customer support.
Thank you for your support and for taking the time to share your positive experience!
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