Backztitch Reviews 

106
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Still not revcieved my order unfortunately, have emailed a few times and I was ignored. I finally got a reply and I was told it was going to be looked into the next day. I didn't get an update the nex... See more

Company replied

Rated 5 out of 5 stars

I purchased three iron-on badges for referee kit. Item's arrived promptly and were great quality and good value. I would definitely buy from them again and if you are worried about buying online, back... See more

Company replied

Rated 5 out of 5 stars

Had a slight issue with my order going astray, however, one quick message and 2 days later the replacement showed up with a little gift in as well. Cannot fault the service from ordering online to del... See more

Company replied

Rated 5 out of 5 stars

Item arrived quickly but the Post Office managed to get the envelop opened and item went missing. Sent an email to Danielle at Backztitch and she replaced it without any quibble and received it 2 day... See more

Company replied

Company details

  1. Clothing Shop
  2. Sports Accessories Wholesaler

Written by the company

Family owned brand with a sustainability & inclusivity ethos, we offer a wide variety of products including Vegan clothing, handmade kids fancy dress, memory items, referee gifts & equipment. All recycled & reusable packaging.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

106 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.4

All reviews

(106)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered some ref badges and a ref…

I ordered some ref badges and a ref coin, I was informed of the time it would take and the cost of postage. The items were the same price on Amazon, and I have free delivery with Amazon; I thought I would like to support a small company. I got the goods in the timeframe and they are of good quality. I will shop here again, even if I have to pay the postage

26 April 2023
Unprompted review
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Reply from Backztitch

Thank you for taking time to leave us a review, we appreciate the support :) Danii

Rated 1 out of 5 stars

Have been waiting 8 days for my order…

Have been waiting 8 days for my order and still not received.
In these days of Amazon next day deliveries, customers expectations are much greater hence my 1* review

20 March 2023
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Reply from Backztitch

Hi Simon,
I do understand expectations are high for online businesses to provide a quick and efficient service and if you look at other reviews we do offer this.
As I mentioned in my email, I physically wasn't able to get your order dispatched until the 25th as I was out of the country, it has only been 2 'Business' days Monday and today since dispatch.
I provided information via the website and all of my social platforms that I was away and any orders placed would not be dispatched until I returned. On this occasion there is nothing more I could have done to make your order arrive more quickly.
It seems from our email correspondence that you still aren't satisfied with our service so your custom will be better off elsewhere as there is nothing further I can do.
Thanks for your business
Danii

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish! Great products, great price and went above and beyond to deliver further orders required last minute, would highly recommend.

25 March 2023
Unprompted review
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Reply from Backztitch

Thanks Jonny, really appreicate your review x

Rated 5 out of 5 stars

Returning Customer

2nd time i've purchased from Backztitch and equally happy 2nd time round.

The items were well packaged, shipped and delivered very quickly. Also, everything is reasonably priced.

I'm sure i'll be back again soon

23 February 2023
Rated 5 out of 5 stars

Don’t reply to emails

Super service all round, went above & beyond to help with a certain badge I wanted , great delivery , great website & replies to emails . Will use for certain again.
Many Thanks
Paul

11 January 2023
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Reply from Backztitch

Thanks Paul for your review, we appreciate it x

Rated 5 out of 5 stars

Great service ordered Tuesday arrived…

Great service ordered Tuesday arrived Thursday fully printed and looks great.

3 January 2023
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Reply from Backztitch

Thanks for your review David, I'm glad you are happy with your products and our service. Danii

Rated 5 out of 5 stars

Great product great customer…

Great product great customer support👍🏻👍🏻

10 December 2022
Backztitch logo

Reply from Backztitch

Hi Nathan, thanks so much for your positive review, we really appreciate your feedback. Danii x

Rated 5 out of 5 stars

Easy purchasing process

Easy purchasing process, swift delivery. New badge and coin have arrived in time for this week's games (providing it's not frozen off!)

8 December 2022
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Reply from Backztitch

Thanks David for your review, I'm happy you are happy with our service. Danii x

Rated 5 out of 5 stars

Quality Customer Service

New to the site and found them by accident looking for something else.
The site has badges not available online at other retailers and are pretty much unique to the site.

Had an issue with the 10% off sign up, but following the order they got in touch. They were very helpful, apologetic and went over and beyond. (Thank you).

I had an order confirmation today (Wednesday) that it had been despatched following the weekend order - postie came today and delivered the badges ordered. Amazing!

Will be recommending to other match officials regarding the badges on offer.

Postage is a flat fee of £3.99 regardless of what is ordered. I think it's a little high considering a jiffy bag and a large letter stamp, but that said, it's clear before you order and I can live with that considering the exceptional customer service given.

Only recommendation I would make to the company is although it would take some time to complete, under the County badges area, rather than having one photo with all the badges on top of each other, when a selection is made, the photo changes to the badge selected. Not all badges are visible and this would help no end.

I will certainly be revisiting and ordering when I need another badge in the future.

16 November 2022
Unprompted review
Backztitch logo

Reply from Backztitch

Thank you for your review Alan, we will definitely take on board your suggestion and look at dedicating some time to make the website as easy as possible to shop with us. Danii x

Rated 5 out of 5 stars

Highly recommend

I’ve used Backztitch.com a few times now, excellent service always. Quality products with fast delivery, highly recommended!

1 November 2022
Unprompted review
Backztitch logo

Reply from Backztitch

Thank you for your positive review Paul - We appreciate your business. Danii x

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