Badlands Ranch Reviews 2,689

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers had a great experience with this company. Many customers report that their dogs love the food and treats, even picky eaters, and some have noticed increased energy and improved health in their pets. People appreciate the natural ingredients and the positive impact on their dogs' coats and digestion. The products are often described as high quality, with many expressing satisfaction with the results for their pets. However, some customers also noted that the price of the products is very high and does not always justify the cost or the small bag size. A few other people also felt that the customer service was disappointing, mentioning issues with orders, double charges, and unhelpful responses. Additionally, some reviewers experienced problems with the product packaging, specifically the bags not sealing properly.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many customers expressing satisfaction, noting that... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers expressing satisfaction, noting that... See more

Price

People report negative experiences with price, consistently finding products to be extremely expensive and... See more

Order

Customers consistently note ambiguous experiences with order, with many expressing frustration over issues... See more

Service

Clients share negative opinions on service, with many reviewers expressing disappointment and feeling let... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been feeding my 10-yr old GR Badlands Ranch chicken recipe as a topper. It has been about a month now and he has more energy and the scratching is way down. He used to scratch persistently se... See more

Rated 4 out of 5 stars

I am editing my original review. Our dog did not like the Badland Ranch food and when I requested a refund from customer service, I did not have a positive experience. However, after posting a review... See more

Company replied

Rated 4 out of 5 stars

My dog rarely eats dog food. She prefers people food and not necessarily the healthy stuff. She loves both the treats and the Super Food Complete. The only reason I did not give it five stars is the... See more

Rated 5 out of 5 stars

I have four dogs of various ages, breeds and food pickiness so meal time is always an adventure. It's usually me protecting the bowls of the pickiest eaters from the food motivated puppers. But the ch... See more


Company details

  1. Pet Care Store
  2. Animal feed shop
  3. Pet shop

Written by the company

Founded by actress and animal activist Katherine Heigl, we create products made with some of the healthiest foods on Earth — like premium, hearty beef from suppliers who care about the humane treatment of animals, as well as hand-selected superfoods for canine health. We also make it a priority to employ safe, responsible cooking practices by slow-cooking and air-drying our dog food to ensure maximum freshness and nutritional content. It’s all the good stuff your dog needs to thrive, with none of the bad. Named for her ranch in Utah where the Heigl Family rescues animals, Badlands Ranch stands for treating every dog with love and respect. That’s why it is a proud sponsor of the Jason Debus Heigl Foundation and its rescue efforts, medical care, obedience training, and placement of dogs in happy, loving homes. With every purchase of a Badlands Ranch product, you’re not just helping your dog achieve a healthier life… you’re helping another dog in need find a forever home.


Contact info

4.0

Great

TrustScore 4 out of 5

3k reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 69% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 2 out of 5 stars

My Golden Retriever loves it but poops are soft

I have a 4 year old Golden Retriever and I recently transitioned her solely on Badlands Ranch diet because I want her to have a healthy weight and long happy life. She absolutely loves it and given that she is very picky and easily gets bored with her food, I would say that this one is a keeper! I don’t even have to put any toppers, just her vitamins. My only concern is that her poop has been soft, not watery but definitely way softer than when she was on her previous diet. I followed the feeding guideline but wondering whether I need to cut back on her portions? Anyone have the same problem?

6 November 2024
Unprompted review
Badlands Ranch logo

Reply from Badlands Ranch

Hello, my name is Paige. I am with Badlands Ranch. I am thrilled to hear your pup is enjoying our formula! Regarding their stool, it is possible they are still getting used to our formula. While many of our customer's pets see great results, we do understand that it may not be for everyone. For this reason, we stand by our 90-day money-back guarantee. If you ever find that our formula is not for you, it may be returned for a full refund. As always, we recommend consulting with your vet to see if our formula is a good option for your pup. If you ever have any questions, please do not hesitate to reach out. My email is Paige@badlandsranch.com. Have a nice day.

Rated 1 out of 5 stars

Don't Try to Cancel!

I don't really have a beef so to speak with the dog food itself, but the customer service to try and stop anything is next to trying to stop AOL. I got hung up, then the phone was "busy"....I had stopped my subscription but it kept going. Finally I got on a live chat and that *hopefully* is going to work.

5 November 2024
Unprompted review
Badlands Ranch logo

Reply from Badlands Ranch

Hello Becky. My name is Paige, I am with Badlands Ranch. I would like to apologize on behalf of Badlands Ranch for your customer service experience. We hold our agents to high standards and we regret that you did not receive the service you deserve. I would like to escalate your review to our Customer Relations Team so an agent can provide you with personalized care and ensure your subscription is canceled. Please email me at Paige@badlandsranch.com. I look forward to hearing from you soon. Have a nice day.

Rated 4 out of 5 stars

The good and the bad

Positives: My dogs seem to really like the food. Have only tried the beef flavor so far.
Negatives: Pricey and the bags are small. I use the food more as a topper it would be too expensive otherwise. My reason for 4 stars is the shipping takes forever and the tracking info they give you is useless so you never really know when the product will arrive. I ordered a batch of food about 8 days ago and still don't have tracking info nor do I have any idea when I'll get the food. I've tried several companies including Farmers dog and Ollie and Badlands is definitely the worst when it comes to delivery.

4 November 2024
Unprompted review
Rated 1 out of 5 stars

Badlands Ranch are thieves. BUYER BEWARE!!!

I tried to skip a subscription since I still had 9 un-opened bags of food. One of my dogs passed due to cancer, so I was not going thru the food as quickly. I tried to skip this order, and the site had a 'error' and did not allow me to skip. I tried to cancel and the site had an 'error' and would not allow me to cancel. I emailed them with my subscription number and asked them to cancel. Not only did they not reply or cancel, they went ahead and shipped anyhow. I am so pissed with this company. Kathy Heigl is a thief and should not be trusted. I cannot express enough how dishonest this company is. Do not trust them, they will rip you off.

22 October 2024
Unprompted review
Badlands Ranch logo

Reply from Badlands Ranch

Hello Charles. My name is Paige, I am with Badlands Ranch. I deeply apologize for any inconvenience you have experienced. We hold our agents to high standards and we regret that you did not receive the service you deserve. I would like to escalate your review to our Customer Relations Team, so that an agent may provide you with personalized care and ensure your subscription is canceled. Please email me at Paige@badlandsranch.com. I look forward to hearing from you soon. Have a nice day.

Rated 1 out of 5 stars

Very misleading advertising

Just purchased six bags of this dog food. My mistake I thought they were 24 pound bags not 24 ounce bags. Got the little box on my porch and couldn’t imagine what it was. Due to the high price, I decided to return it. Called immediately, same day. I was told I was responsible for shipping it back. I saw nothing like that on the advertising. I just saw 90 day guarantee. I purchased six bags since the pricing was best. Cost me $$35 for this return through USPS. I’m furious! I really trusted Katherine Heigl. Totally feel misled! In reading the reviews now I see so many people had the same issue. Buyer beware!

18 October 2024
Unprompted review
Badlands Ranch logo

Reply from Badlands Ranch

Hello, my name is Paige. I am with Badlands Ranch. I deeply apologize for any inconvenience. It is never our intention to mislead our customers. Each bag of Superfood Complete contains 24oz. Which is roughly 7.5-8 cups. We do understand that larger breeds will need more food. In this case, we recommend adding Superfood Complete as a topper to their regular food. We strive to keep our formulas as affordable as possible, while maintaining our very high standards of quality ingredients. A great way to receive the lowest available price is to start a recurring order for Superfood Complete or by signing up for our email newsletters. You will be instantly notified of offers and discounts. All orders are backed by a 90 day money back guarantee. If for any reason you are not satisfied with your order, you may return it for a full refund. As it is industry standard, we do ask that you return the products if requesting a full refund. All return shipping costs are the customers responsibility. Again, I apologize for the inconvenience. If you ever have any questions, please don't hesitate to reach out. My email is Paige@badlandsranch.com. Have a nice day.

Rated 5 out of 5 stars

Tried Badlandls he loves it

Tried Badlands, my 11 year old Flat Coated retriever loved it. Now 3 months later he still heads up to his dish in the morning waiting for his food. He is excited to eat every time. It's a little expensive but I won't feed my dog unhealthy food. Hope he lives to 17 like my last one.

19 October 2024
Unprompted review
Rated 5 out of 5 stars

My dog loves Badlands Ranch Superfood Complete

Bear is a LGD. We use a slow feeder bowl and feed him several times during the day. When he is hungry he stares at me then looks at his bowl. Once I give him his dry food, if I not fast enough, he sits by the table where I keep the Badlands food. He will not eat until I have added the Badlands food to his meal. He loves it!

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Henry loves Badlands Ranch super food

Henry loves Badlands Ranch super food. I've been adding it as a topper to his old food to gradually add it to his diet. Now, he takes a mouthful of his food, drops it on the floor in order to make it easier to pick the pieces of Badlands Ranch food!! He won't touch his food until I add your super food!!!

9 October 2024
Unprompted review
Rated 5 out of 5 stars

I have 2 17 year old Red Heelers who have a new lease on life

I have 2 17 year old Red Heelers, AKA Australian Cattle Dogs who had become slow moving and lack their normal vivacious personalities. After just 2 week i see that old personality coming back in both my girls. They run and play more and are so much more aware of everything going on at my farm. Thanks for giving me my girls back.

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Lodi

Lodi, our I yr old Goldendoodle, is loving her new food! We have tried both the Fish/Turkey and the Beef. Shake the bag and she comes running. She has been on her new food for a little over a month and she is already scratching less and has calmed way down. I anxious to see what other changes are in store for her in the months to come.

9 October 2024
Unprompted review
Rated 5 out of 5 stars

My dog Tucker is 12 years old and has…

My dog Tucker is 12 years old and has been eating the same food for his entire life. We feed him twice a day and he eats whenever he wants. Ever since we started giving him some Badlands Ranch beef, he runs to his bowl. He has been a little more active lately and seems to be getting up a little easier. Unfortunately, he is a 90 pound guy and I am still feeding him some of his old food as well. I ordered the new Salmon & Turkey flavor since it looks like it might have better benefits for older dogs. I am hopeful the blend of the old food and new will improve his life and keeps him happy and healthy for a long while!! Thanks for taking the time to develop such a healthy food for our furry friends!

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Finley absolutely loves this food and treats!

Finley is a finicky eater and I have tried several brands of food of which he would eat a few times and ultimately refuse to eat them out of the blue. So far he is continuing to be excited to eat each time I feed him. Perhaps it's because I am able to switch between beef, chicken, etc. So he doesn't get bored. His coat is amazing also and his stools are uniform and regular. I feel justified spending a little more.

9 October 2024
Unprompted review
Rated 5 out of 5 stars

So glad I tried this!

Currently I’m using Badlands as a topper or a little more and Skye loves it! She will work through her dish picking out the Badlands first. I’ve noticed her coat is shinier and her paw licking is subsiding.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Ingredients

She used to graze and didn’t eat her food when put down. I don’t want to leave it out. Now she eats right away, was surprised. It was recommended to me because of ingredients. Upon visiting my veterinarian and showed her the food, I wanted to change to online she also thought ingredients were great. She hadn’t heard about this food, now she has. She will be happy to hear it’s changed my dogs eating habits. She has only been on it a week and a half as we were traveling. So far so good I am hoping this helps her to stop licking her paws 🐾 and keeps that dog smell down. Even though she gets groomed monthly. I think our dogs are part of our family and should be feed healthy diets!

8 October 2024
Unprompted review

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