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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the product quality, noting that outfits often match online descriptions, are beautifully made, and have perfect stitching and sizing. Reviewers frequently highlight timely delivery and good communication regarding their orders, especially for custom tailoring requests. However, some people were dissatisfied with significant issues. Several customers reported not receiving their orders, even after paying for priority shipping, and experienced a lack of response to their inquiries via email, WhatsApp, and Instagram. Others received items that were completely different from what they ordered, of poor quality with cheap material, or poorly tailored with embellishments falling off and stains. Some even received damp and odorous clothing.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy. While some reviewers praise the clothing,... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers express disappointment, citing... See more

Order

Reviewers mention ambiguous feedback about order. Many customers report significant issues, including missing... See more

Delivery service

Consumers find delivery service to be ambiguous. While some reviewers praise fast and efficient service, with... See more

Response time

People report ambiguous experiences with response times. While some customers praise the excellent, prompt,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am very satisfied with my experience. The communication with the staff was excellent — professional, efficient, and quick to respond. The clothing looked exactly like the photos, beautifully made an... See more

Rated 5 out of 5 stars

This was my first time purchasing an expensive suit. I ordered a Hussain rehar suit for Eid and it came exactly like the picture and had all of the detailings in the picture too. Was definitely my mos... See more

Rated 5 out of 5 stars

Customer service was great. Any queries/ questions were answered on time by the instagram handle and very polite. The clpthes were packaged well and stitched exactly as asked for and shown in image. V... See more


Company details

  1. Clothing Shop

Written by the company

U.K.’s Leading Authentic Pakistani Multi Brand Online Store


Contact info

2.9

Average

TrustScore 3 out of 5

370 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 5% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 3 out of 5 stars

Not worth the money

Ordered 3 outfits in shades of blue for a family wedding. One outfit didn’t come blue even though they confirmed it was ice blue, it was more of a sage green colour, so very disappointing and the skirt for this outfit was massive so needs to be tailored again on my side. Another outfit came with trousers that were way too short. The stitching wasn’t great, you can see threads falling off and they don’t seem like the real genuine designs. Not worth the price and don’t think I’ll be ordering from them again. I have to find another outfit now in a blue colour. The customer service was really good though as they answered all my questions throughout the process very promptly, but still waiting to hear back regarding the colour issue. I also paid for priority delivery but there were no issues with this and it was delivered on schedule.

5 May 2025
Unprompted review
Rated 1 out of 5 stars

DONT WASTE YOUR MONEY

Delivery was promised 3-5weeks from order date. Delivery took over 8 weeks. It's arrived a day before my sister's wedding. Stitching is all wrong, i ordered a size small...... lehnga has been made for someone who is 4ft and top has been made for someone who is 6ft... poorly stitched, threading hanging out all over, delivered one day before the wedding and nothing fits. The whole process has been stressful, you have to send numerous messages in order to get a response. I asked for a refund when I realised I wasn't going to get my outfit on time and no full refund was given. I was given £30 partial refund but I paid £205 for the outfit - an outfit that has come a day before the wedding and doesn't fit....

Just save your money and save yourself the stress and don't order. I'm so upset, I have nothing to wear for my sister's wedding and I will be wearing old clothes

29 April 2025
Unprompted review
Rated 1 out of 5 stars

Unfortunately the outfit that I ordered…

Unfortunately the outfit that I ordered from this site was of very poor quality when received, the stitching was very amateur, I paid for premium stitching, uncut threads all over the garment, edging very uneven and poor quality material used for lining dress and piping dubatta, also piping was also uneven, stiching was uneven all over, with front bodice stitched uneven, sequence falling off at the front of the dress, it just looks like a mess and not a newly purchased item. The material quality was poor, not as expected, my daughter had no outfit for Eid as a result. I have contacted them and awaiting response and will update once I receive that. I have taken photos but not able to upload here and I couldn’t find a review section on their website. Please feel free to contact me for photos of their quality.

27 March 2025
Unprompted review
Rated 1 out of 5 stars

DONT BUY FROM HERE.I swear it’s so bad…

DONT BUY FROM HERE.I swear it’s so bad and the outfit I bought came and the stitching was horrible.the fabrics were so bad and ugly and the diamonds and sequences were falling off it.i got it for my sisters Mehndi and I’ve been trying to return it or refund it but they aren’t answering to my emails and completely denying everything.i just want that ugly horrendous outfit out of my site.i can’t believe i paid so much money for horrible quality

15 March 2025
Unprompted review
BAHIRAH logo

Reply from BAHIRAH

Hello Afia,

Thank you for reaching out. We sincerely regret any inconvenience you have experienced. However, we are unable to locate an order under your name in our records. Kindly provide your order details by emailing info@bahirah.com, and our team will be happy to assist you in resolving this matter promptly.

We appreciate your cooperation and look forward to your response

Rated 5 out of 5 stars

I absolutely loved my experience with…

I absolutely loved my experience with Bahirah! The communication throughout the entire process was exceptional. They kept me informed every step of the way until my order arrived. When the outfits were delivered, I was thrilled—they were even more gorgeous than I had imagined and were stitched to perfection. I will definitely be ordering from them again. Highly recommended!"

14 March 2025
Unprompted review
BAHIRAH logo

Reply from BAHIRAH

Hello FK,

Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!

BAHIRAH - CS

Rated 5 out of 5 stars

Best online ordering experience for desi clothes!!

I was a bit apprehensive of ordering from here since it was my first time but I’m so so happy I trusted them and ordered my outfits from here. I bought 3 outfits in total and a week later I had to change one to a different outfit. Customer service was wonderful all the way through, they were very quick to respond and gladly changed the outfit to another one. Sizing was on point and the outfits were accurate and as beautiful as the pictures. The icing on the cake was how quick they arrived! I was expecting them later but they came sooner and that was such a relief. I am definitely ordering from them again very very soon!!

13 March 2025
Unprompted review
BAHIRAH logo

Reply from BAHIRAH

Hello Jenny,

Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!

BAHIRAH - CS

Rated 5 out of 5 stars

Amazing service

Amazing service always available to answer any queries. Delivery was prompt.
Lovely quality and stitching. True to size.

8 March 2025
Unprompted review
BAHIRAH logo

Reply from BAHIRAH

Hello Naz,

Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!

BAHIRAH - CS

Rated 5 out of 5 stars

Repeat customer never disappointed love…

Repeat customer never disappointed love your service!!

21 February 2025
Unprompted review
BAHIRAH logo

Reply from BAHIRAH

Hello Safa,

Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!

BAHIRAH - CS

Rated 1 out of 5 stars

DO NOT ORDER FROM THIS SITE

I have ordered an outfit on September 15th and still not received my parcel.

I have sent numerous message on instagram WhatsApp and email and still no response.

PLEASE REFUND MY MONEY - you have kept my money for soo long and still response!

COWBOY company do not order!!!

15 September 2024
Unprompted review
Rated 5 out of 5 stars

Made an order with Bahira

Made an order with Bahira. Kept me updated with all the process. Turned out to be so much better than what I expected. Definitely recommend this place and will be ordering again 😍

10 February 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AND NEVER SHOP FROM BAHIRAH UNLESS YOU WANT TO WASTE YOUR TIME AND MONEY

I used to order from this company frequently for occasions, but they’ve let me down so much. I ordered an outfit and they promised they would send it to me in time and they sent it like a day before the event. All the measurements were wrong and they agreed to send me a replacement skirt to the lehenga and they didn’t and ignored all my messages and didn’t reach out or reply even after promised. They are liars and an awful company in terms of customer service. I will never be shopping from them again and my family won’t either as they’ve seen how let down I was by them. I wouldn’t recommend any of you to shop from them. Horrible customer service and bitter behaviour. Don’t know how influencers online are still promoting them because they are far from what they have been said.

28 July 2024
Unprompted review
Rated 1 out of 5 stars

Placed an order in September 2024



I have placed an order with Bahirah on the 5th of September and choose express delivery 2/3 weeks. Unfortunately it hasn’t been shipped and they are unable to get in touch with.
I have tried to contact them via email and their website by filling in the form and no one has responded to me. It is now January 2025 and I still don’t have my order.

5 September 2024
Unprompted review
Rated 1 out of 5 stars

I placed an order in August

I placed an order in August, we are in January I have not received my order or refund as yet, this company does not communicate on the progress of anything and just blatantly ignores my emails. They have my money and just do not care, the least they can do is give me an update on the progress of my refund. I demand my money back and will continue to take this further. I have seen reviews of people who actually had to take legal action to receive money which is rightfully theirs, I find that ridiculous. They have time to post on social media but no time to communicate with customers who have PAID. An update on this situation it is now the 16 May 2025 and no one has communicated with me, they ignore emails and messages. It’s almost been a year and they are still sitting with my money. They run a business by stealing other people’s money. I demand my money back!

13 August 2024
Unprompted review
BAHIRAH logo

Reply from BAHIRAH

Hello Farzana,

We sincerely apologize for any inconvenience you may have experienced. Your feedback is important to us, and we are committed to resolving any issues promptly.

To assist us in addressing this matter, we kindly ask that you email us at info@bahirah.com with your order details. Our team will investigate the issue and work to provide a resolution as quickly as possible.

Thank you

Rated 1 out of 5 stars

Worst experience ever

Worst experience ever. First of all i got my dress late inspite of paying extra for early shipping. The quality of the dress was so bad the threads were coming out and the embellishments on the dress were also falling off. The tailoring was also horrible, my shirt was a open shirt the length of one panel was longer than the other. Upon contacting them multiple times through wattsapp and email still no reply.

30 November 2024
Unprompted review
BAHIRAH logo

Reply from BAHIRAH

Hello RL,

We sincerely apologize for any inconvenience you may have experienced. Your feedback is important to us, and we are committed to resolving any issues promptly.

To assist us in addressing this matter, we kindly ask that you email us at info@bahirah.com with your order details. Our team will investigate the issue and work to provide a resolution as quickly as possible.

Thank you

Rated 5 out of 5 stars

Happy with my experience and order

Happy with my experience and order

23 December 2024
Unprompted review
BAHIRAH logo

Reply from BAHIRAH

Hello Faiza,

Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!

BAHIRAH - CS

Rated 5 out of 5 stars

Amazing service as well as the quality…

Amazing service as well as the quality of the product. Would definitely recommend. Also very quick responses on WhatsApp communication

20 December 2024
Unprompted review
BAHIRAH logo

Reply from BAHIRAH

Hello MM,

Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!

BAHIRAH - CS

Rated 5 out of 5 stars

Highly recommend

Highly recommend. It’s been a hassle free stress free experience for me. I initially ordered one design first to check the sizing. It came out perfect and I then placed a bigger order since it was for a family wedding. I’m so happy with all my order and service received. Communication has been great and they’re been very helpful. Highly recommend

30 November 2024
Unprompted review
BAHIRAH logo

Reply from BAHIRAH

Hello Aribah,

Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!

BAHIRAH - CS

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