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Bailey and Coco Reviews 341

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TrustScore 4.5 out of 5

4.5

Pet shop
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Review summary

Created with AI, based on recent reviews

Looking at 292 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and attractive designs of the products, particularly the harnesses, which are noted for their comfortable and secure fit, often with good adjustability. Many people appreciate the ease of ordering and the speedy delivery of their items, with some receiving their purchases just in time for special occasions. The customer service is frequently highlighted as brilliant and efficient, with staff quickly resolving issues and providing helpful communication. However, some customers also noted issues with delivery, including delays and parcels not arriving as expected, leading to frustration with the lack of proactive support and compensation for missing items. A few other people also felt that the customer service was unhelpful, focusing on money and stopping communication, and some experienced problems with harness sizing, receiving incorrect items, or finding the product quality to be low, causing discomfort for their pets.

What people talk about most

Product

Consumers find product to be positive, highlighting the excellent quality, strong materials, and attractive... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising products as well-made, strong, and... See more

Delivery service

People report positive experiences with delivery service, frequently praising quick and speedy delivery... See more

Order

Customers had positive experiences with order, praising the ease of the ordering process and quick delivery.... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as great,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great quality, attractive designs. Good range of adjustments on harnesses, ensuring safe and comfortable fits. Good discounts. Our dogs look lovely in their new harnesses and doggy equipment. Harne... See more

Rated 5 out of 5 stars

Excellent company I have used very many times. Recently had a issue with delivery, and they sorted it out straight away by resending another item. Couldn't have been more helpful. Powertrails s... See more

Rated 5 out of 5 stars

Absolutely stunned at the amazing quality! I ordered a matching set of harness, lead, collar, bow and poop bag carrier. All speedily delivered just in time for Christmas. I was floored by the beaut... See more

Rated 5 out of 5 stars

Eady to order and after several unsuccessful harnesses to fit my shih Tzu,your harness has been a comfortable fit. yeh. Waiting for another harness and collar to come back in stock, then I wil... See more

Company details

  1. #188 of 261 best companies in Pet shop

Written by the company

Bailey & Coco: Your One-Stop Shop for Stylish Dog Accessories! 🐾 At Bailey & Coco, we're all about enhancing your fur babies style and safety. Explore our wide range of premium dog accessories, including dog harnesses, leads, collars, poop bag holders, bow ties, dog walking bags, and much more. Whether you're looking to add a touch of flair with a trendy bow tie or keep your pup safe during walks with our durable harnesses and leads, we've got you covered. Our collection is designed to meet the diverse needs of dogs of all shapes and sizes, ensuring that they look fashionable while staying secure. Join us in making every dog's life a little more stylish and safe. Shop now at Bailey & Coco and let your dog shine! 🐶🌟

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

341 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Lovely products but delivery takes…

Lovely products but delivery takes longer than expected. Really happy with the harnesses for my miniature dachshund, matching leads are lovely but would be even better if they could be adjusted in length instead of wrapping around my hand.

5 May 2026
Rated 5 out of 5 stars

Easy to put on, dog friendly harnesses

Easy to browse, order and fast delivery. Great choice of products, reasonable prices, great discounts on certain weekends. Love the harnesses as they don't have to go over my dogs head easy to clip on ,wash, dry and good colours.

27 April 2026
Rated 3 out of 5 stars

Lovely product but the Bailey and coco…

Lovely product but the Bailey and coco logo fell off after 1 days wear !

27 April 2026
Bailey and Coco logo

Reply from Bailey and Coco

Hi,

Thanks so much for your feedback. We’re really pleased to hear that you loved the harness, although we’re very sorry to hear the Bailey and Coco logo came off so quickly.

This is certainly not something we would expect, and unfortunately we haven’t received any previous contact from you regarding this issue. Please feel free to reach out to our customer service team with your order details and we would be more than happy to look into this for you and help find a resolution.

We really do appreciate your feedback and apologise again for the disappointment caused.

Kind regards,
Laura X

Rated 5 out of 5 stars

Excellent company, service and products.

Excellent company I have used very many times.
Recently had a issue with delivery, and they sorted it out straight away by resending another item.
Couldn't have been more helpful.
Powertrails sets are brilliant for my dog, I wouldnt choose another brand for my 40 kilo pooch.
The set was more than effective and the wide width of the collars are perfect for his bulldog rolls. - He can easily slip out of thinner collars.

29 April 2026
Rated 3 out of 5 stars

Lovely collar but came scratched on the…

Lovely collar but came scratched on the buckle!
Emailed company twice still no response very disappointed

1 May 2026
Bailey and Coco logo

Reply from Bailey and Coco

Hi Karen, thanks so much for your review and we’re really sorry to hear this.

We’ve checked our inbox but unfortunately we haven’t been able to locate any emails regarding this issue. Please could you resend your message to support@baileyandcoco.co.uk with some photos of the fault, or alternatively send us a DM on Instagram with pictures attached, and our team will get back to you as soon as possible to help.

We’re very sorry for the inconvenience caused and hope to resolve this for you quickly.

Kind regards,
Laura x

Rated 5 out of 5 stars

Well made

Well made. My dog pulls a lot less using the harness and lead. I like the feel of the material.

24 April 2026
Rated 5 out of 5 stars

Wonderful company to deal with

Wonderful company to deal with. The harness set I chose for my boy is so smart and comfortable for him. He’s worn it everyday since it’s arrived and he’s had compliments galore. I have told them all where I got the set from, Bailey &Coco.

22 April 2026
Rated 4 out of 5 stars

Good harness

Very quick delivery.Pleased with the harness.After adjustment fits my cavalier well.She seems happy wearing it.Initially even after watching video was a bit stiff to adjust to the correct size.
The lead is good and long but a bit thick for a cavalier.I would have preferred if it had been less wide.

28 April 2026
Rated 5 out of 5 stars

Really nice products, look great and feel sturdy

Very happy with our second bundle of harness, lead collar, etc... The product looks lovely and they feel very well made and reassuring, comfortable and safe for our puppy. Delivery was very quick as well. Would definitely recommend Bailey and Coco to anyone looking for nice walking accessories for their dog.

23 April 2026

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