Baileys Blinds Reviews 

364
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff, who provide excellent service from initial consultation to fitting. Many people are thrilled with the high quality of the blinds and the wide range of choices available, often exceeding expectations. Reviewers also highlight the efficient fitting process and the good value for money, making the overall experience seamless. However, some customers noted issues with product quality, such as damaged or non-robust blinds. A few others also experienced significant organizational problems, including long delays in receiving products, missed appointments, and incomplete installations.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting the helpful, polite, and... See more

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, professionalism,... See more

Product

Customers had positive experiences with product, praising the great choice and quality of blinds, with many... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the high... See more

Price

Users describe positive interactions with price, often highlighting excellent and keen prices for quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Returning customer, Had blinds fitted to patio doors, great service from start with sales person visiting my home measuring up and having lots of choices and samples to show me. Then in the timeframe... See more

Company replied

Rated 5 out of 5 stars

Having been disappointed and let down by two other “big name” blind companies, Bailey’s Blinds saved the day and made the whole process (from measuring up to fitting) absolutely seamless and easy. I a... See more

Company replied

Rated 5 out of 5 stars

As always a very professional experience with Baileys. I have recommended them to family and friends one of whom has already ordered 6 blinds. We are waiting for room dividing shutters. Looking forwa... See more

Company replied

Rated 5 out of 5 stars

Professional service from the start. Very helpful and experienced staff. Respected our home. Blinds are perfect, everything we expected and more. Wide range of blinds to choose from. Fitted to per... See more

Company replied


Company details

  1. #27 of 53 best companies in Blinds shop

Written by the company

Baileys has been fitting blinds, shutters and curtains in homes across the North East of England for 58 years. Family-run and rooted in craftsmanship, we offer free home consultations, expert design advice and professional fitting throughout County Durham, Newcastle, Sunderland, Teesside and Darlington. Every product is made to measure and installed by our own team. Visit our Spennymoor showroom or book your free consultation at baileys-blinds.co.uk. Call us on 01388 813267.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

364 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(364)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

Good service. Friendly staff. Good clean job. Very pleased with service.

29 March 2024
Baileys Blinds logo

Reply from Baileys Blinds

Hi Terry,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

We are returning customers ,having been…

We are returning customers ,having been very happy with quality of previous blinds.All staff were friendly and helpful and purchase and fitting was very easy.The blinds are not cheap but the quality and fitting is very good and the work is guaranteed.

5 April 2024
Baileys Blinds logo

Reply from Baileys Blinds

Hi Angela,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

The whole process went very smoothly…

The whole process went very smoothly from the measuring of the blinds, their very prompt arrival and the excellent fitting of them. I have used Baileys before and would not hesitate to use them again. 10 out of 10.

22 March 2024
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Reply from Baileys Blinds

Hi Nathaniel,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Just what I wanted.

Just what I wanted.
Very efficient and helpful service and top fitter.

29 March 2024
Baileys Blinds logo

Reply from Baileys Blinds

Hi Mrs York,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Excellent service

Excellent service, efficient and friendly. I'm really pleased with my blinds, I've used Baileys several times now and I've always been very happy with the service and quality of the blinds.

22 March 2024
Unprompted review
Baileys Blinds logo

Reply from Baileys Blinds

Hi Heather,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Excellent company and experience The staff were very friand…

The staff were very friendly and professional. The man that came to measure and quote was helpful and gave advice and was very knowledgeable. The fitter was polite, friendly and demonstrated how to operate the blinds once fitted and made sure I was happy with them before he left. Would definitely recommend and use them again.

15 February 2024
Baileys Blinds logo

Reply from Baileys Blinds

Hi,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Good service all round

Came out to measure and had a brochure for me to choose from. Chose my blinds and waited four weeks. A pleasant chap came and fitted them. Love my new Roman Blinds. No fuss and service with a smile.

16 February 2024
Baileys Blinds logo

Reply from Baileys Blinds

Hi Jean,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Very efficient

Very efficient service from order to installation. Very pleased with them

9 February 2024
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Reply from Baileys Blinds

Hi Helen,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Excellent Service from start to would…

Excellent Service from start to would highly recommend this company

2 February 2024
Baileys Blinds logo

Reply from Baileys Blinds

Hi Pamela,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 4 out of 5 stars

Easy to contact and knowledgeable

Easy to contact and knowledgeable, pleasant staff. It would be helpful to be able to choose more narrow time slots. Thank you.

26 January 2024
Baileys Blinds logo

Reply from Baileys Blinds

Hi Nicola,
Thank you for leaving us a review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Good experience

Experienced estimator. Accomplished fitter. Blinds ready in short time. All round good experience.

2 February 2024
Baileys Blinds logo

Reply from Baileys Blinds

Hi Brian,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Personal service so rare these days

Personal service so rare these days. Delighted with the quality of the fit and also the blinds themselves. Great price too. Thank you John.

3 January 2024
Unprompted review
Baileys Blinds logo

Reply from Baileys Blinds

Hi Susan,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Excellent service

Excellent service
Will be ordering another blind from them after Christmas

8 December 2023
Baileys Blinds logo

Reply from Baileys Blinds

Hi Anthony,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Friendly knowledgeable staff and quick…

Friendly knowledgeable staff and quick service from start to finish

8 December 2023
Baileys Blinds logo

Reply from Baileys Blinds

Hi Ruth,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 4 out of 5 stars

I did get my Blinds from you the last…

I did get my Blinds from you the last time about 15-20 years ago and was pleased with them. So I tried you again and was pleased again,

17 November 2023
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Reply from Baileys Blinds

Hi,

Thank you for leaving us an excellent review. We really appreciate your feedback and are so pleased you were happy with our service.

Kind regards,

Baileys Blinds

Rated 5 out of 5 stars

Used this complaint many times

Used this company many times .
Good helpful measuring service , from experienced polite Dave. instant estimate.
Easy to contact with follow up queries
Easy to order and take payment
Excellent fitter , polite ,no nonsense quick and tidy. Happy as usual with this company

21 November 2023
Baileys Blinds logo

Reply from Baileys Blinds

Hi Sandra,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Quick and easy

If the initial visit (to check sizing and choose the style and colour of the blinds) was quick and easy, then the second to fit them was even easier.

Great service and value

17 November 2023
Baileys Blinds logo

Reply from Baileys Blinds

Hi,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

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