Baileys Blinds Reviews 

361
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff, who provide excellent service from initial consultation to fitting. Many people are thrilled with the high quality of the blinds and the wide range of choices available, often exceeding expectations. Reviewers also highlight the efficient fitting process and the good value for money, making the overall experience seamless. However, some customers noted issues with product quality, such as damaged or non-robust blinds. A few others also experienced significant organizational problems, including long delays in receiving products, missed appointments, and incomplete installations.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting the helpful, polite, and... See more

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, professionalism,... See more

Product

Customers had positive experiences with product, praising the great choice and quality of blinds, with many... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the high... See more

Price

Users describe positive interactions with price, often highlighting excellent and keen prices for quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Returning customer, Had blinds fitted to patio doors, great service from start with sales person visiting my home measuring up and having lots of choices and samples to show me. Then in the timeframe... See more

Company replied

Rated 5 out of 5 stars

Having been disappointed and let down by two other “big name” blind companies, Bailey’s Blinds saved the day and made the whole process (from measuring up to fitting) absolutely seamless and easy. I a... See more

Company replied

Rated 5 out of 5 stars

As always a very professional experience with Baileys. I have recommended them to family and friends one of whom has already ordered 6 blinds. We are waiting for room dividing shutters. Looking forwa... See more

Company replied

Rated 5 out of 5 stars

Professional service from the start. Very helpful and experienced staff. Respected our home. Blinds are perfect, everything we expected and more. Wide range of blinds to choose from. Fitted to per... See more

Company replied


Company details

  1. #27 of 51 best companies in Blinds shop

Written by the company

Baileys has been fitting blinds, shutters and curtains in homes across the North East of England for 58 years. Family-run and rooted in craftsmanship, we offer free home consultations, expert design advice and professional fitting throughout County Durham, Newcastle, Sunderland, Teesside and Darlington. Every product is made to measure and installed by our own team. Visit our Spennymoor showroom or book your free consultation at baileys-blinds.co.uk. Call us on 01388 813267.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

361 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(361)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fitter arrived on time

Fitter arrived on time, fitted the blind in record
time and explained carefully how the fitting operated

8 May 2024
Baileys Blinds logo

Reply from Baileys Blinds

Hi Margery,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 1 out of 5 stars

Paid in full after measurements taken…

Paid in full after measurements taken and after two weeks the man fitted blinds. After leaving I realised the way the strings where for opening and closing i couldn’t actually reach because of where window is positioned up staircase. Asked if he would change it and was told to contact office.
Office said they all have to be fitted to the left but that should have been explained to me after the measurements were taken. I was then told if I wanted strings on other side I could purchase another blind! I’m now left with a blind constantly open!
The fitter left all rubbish and empty boxes on staircase and mess where he had drilled in dining room. Also loose screws on floor.
Won’t use Baileys again!

3 May 2024
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Reply from Baileys Blinds

Hi Sharon,

We're truly sorry to learn about your recent disappointment with our service. Our aim is always to deliver exceptional customer experiences and offer clear, helpful guidance. Regrettably, we fell short of meeting your expectations this time.
Regarding the issue with the blind cords, as we explained the fauxwood blind type you've purchased only comes with this split control configuration. You would need a real wood venetian to get controls over to the same side. As for the mess, we will promptly address this with our fitter, please accept our sincerest apologies for any inconvenience caused.
Your decision to share your experience means a lot to us. Your feedback is invaluable in helping us refine our processes and ensure we provide the best possible service to all our clients.

Kind Regards,

Baileys Blinds

Rated 5 out of 5 stars

Perfect blinds and best service.

It was easy to set up an appointment for someone to call, provide sample blinds and measure up. My preferred appointment date and time were met. Measurements were taken efficiently. All my questions were answered clearly and other relevant information was provided that I had not thought to ask about. My initial appointment was on Friday 26th April and my blinds were installed on Thursday 2nd May. Brilliant superfast service. The installation was super efficient and tidy. I was asked to check each of the nine blinds that had been installed to confirm I was happy with them. I was more than happy, I was delighted. The blackout blinds for south-east facing bedrooms are a great success, no more being awakened by brilliant sunshine at increasingly early hours as we progress from spring into summer.
I could not have asked for a better service.

3 May 2024
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Reply from Baileys Blinds

Hi Hermes,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Great service and great quality…

Great service and great quality product. After sales was also superb when we had a minor issue.

23 April 2024
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Reply from Baileys Blinds

Hi,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Excellent service

No hard push sales. Tons of choice of blinds. Easy to order and fitting went smoothly.

26 April 2024
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Reply from Baileys Blinds

Hi Kate,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Always a great service

A quick response, good price and value, good communication, fitted quickly. I have used Baileys many times and would recommend.

26 April 2024
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Reply from Baileys Blinds

Hi Audrey,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Fast,efficient service.

Fast,efficient service.
Good quality product at affordable price.Faultless workmanship and i appreciated the communication.

24 April 2024
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Reply from Baileys Blinds

Hi Stephen,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Our second time using baileys blinds

Our second time using baileys blinds. John's very professional he measured and fitted the blinds. Friendly, helpful, and funny making it a pleasure. I will definitely use baileys blinds again. Thank you John.

25 April 2024
Unprompted review
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Reply from Baileys Blinds

Hi Jane,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Great Job

Dan was great. He talked me through everything he planned to do and the job has been good to a high standard. Thank you!

25 April 2024
Unprompted review
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Reply from Baileys Blinds

Hi Samantha,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

3rd time using this company and had no…

3rd time using this company and had no complaints at all. I will use them for the rest of my house.

17 April 2024
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Reply from Baileys Blinds

Hi,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Good advice & guidance

Good advice & guidance
Blinds fitted efficiently No mess Fitter polite & friendly

17 April 2024
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Reply from Baileys Blinds

Hi Veronica,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

5 star experience & 5 star blinds

5 star experience & 5 star blinds. Our second time using Baileys, First time was they own blinds second was my own amazing service Lloyd is very well mannered friendly and very quick in putting the blinds up Alice is so sweet when ringing up and booking an appointment fitted us in very quick and get us updated when Lloyd was on his way affordable prices and strong product amazing work keep up the good work!! Everything is lush!!!❤️❤️

16 April 2024
Unprompted review
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Reply from Baileys Blinds

Hi,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

very good professional job over the…

very good professional job over the moon with the results shutters look amazing .Joanne Matthews
manager of Edwardian care Home.

10 April 2024
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Reply from Baileys Blinds

Hi,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Fitted blinds at our offices recently

Fitted blinds at our offices recently. Very efficient service, excellent standard of product and a very proffesional company to deal with. Highly Recommended.

29 March 2024
Unprompted review
Baileys Blinds logo

Reply from Baileys Blinds

Hi Katie,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Very quick response to enquiry.

Very quick response to enquiry.
Efficient assessment of need
Pleasant and professional representative.
Blinds were easy to install and look really good
Very happy with service

9 April 2024
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Reply from Baileys Blinds

Hi Gaynor,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Good service

Good service. Friendly staff. Good clean job. Very pleased with service.

29 March 2024
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Reply from Baileys Blinds

Hi Terry,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

We are returning customers ,having been…

We are returning customers ,having been very happy with quality of previous blinds.All staff were friendly and helpful and purchase and fitting was very easy.The blinds are not cheap but the quality and fitting is very good and the work is guaranteed.

5 April 2024
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Reply from Baileys Blinds

Hi Angela,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

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