Returning customer, Had blinds fitted to patio doors, great service from start with sales person visiting my home measuring up and having lots of choices and samples to show me. Then in the timeframe... See more
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Review summary
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Reviews shaping this summary
As always a very professional experience with Baileys. I have recommended them to family and friends one of whom has already ordered 6 blinds. We are waiting for room dividing shutters. Looking forwa... See more
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I recently purchased blinds for my new home, and Bailey’s have been incredibly helpful throughout the process. They were able to arrange an initial consultation around my busy work schedule and the fi... See more
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Having been disappointed and let down by two other “big name” blind companies, Bailey’s Blinds saved the day and made the whole process (from measuring up to fitting) absolutely seamless and easy. I a... See more
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Company details
- #28 of 50 best companies in Blinds shop
Written by the company
Baileys has been fitting blinds, shutters and curtains in homes across the North East of England for 58 years. Family-run and rooted in craftsmanship, we offer free home consultations, expert design advice and professional fitting throughout County Durham, Newcastle, Sunderland, Teesside and Darlington. Every product is made to measure and installed by our own team. Visit our Spennymoor showroom or book your free consultation at baileys-blinds.co.uk. Call us on 01388 813267.
Contact info
34 High Street, DL16 6DB, Spennymoor, United Kingdom
- 01388 813267
- sales@baileys-blinds.co.uk
- baileys-blinds.co.uk
4.7
Excellent
358 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
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Don't recommend this company
Don't recommend this company. Very expensive for the quality of service and product. Took over 2 months to get curtains. The curtain rail was delivered twice in the wrong size. There was no response to my emails and I had to call to find out what was happening.
The blind is not particularly robust and the fitter left leaving one curtain without a hook on one end of the curtain.
1 October 2025
Unprompted review
Quick and accurate installation and I'm…
Quick and accurate installation and I'm most impressed with the finished product
22 December 2025
Reply from Baileys Blinds
Hi Anthony,
Thank you for your feedback. we are delighted to hear that you are impressed with the finished product, we hope to work with you again in the future.
Kind Regards,
Baileys Blinds
Good quality blinds however…
Good quality blinds however organisation was a complete shambles. We were initially told the blinds would take 2/3 weeks, we were then told that one set of blinds was out of stock but the rest could be fitted ‘within the next few days’, we were then told blinds would take 6 weeks. Blinds were eventually fitted after around 8 weeks. Staff member rude over the phone. Very poor service and experience and I would not recommend to others. We have been left feeling like we were completely misled to secure a deposit.
*the suggestion in your response that the blinds being out of stock was ‘communicated to me at the time’ is completely false. This was only communicated to four weeks after I had placed the order and I had called to enquire as to why the initial 2-3 week time limit provided had not been met.
9 December 2025
Reply from Baileys Blinds
Hi Ellen,
Thank you for taking the time to share your feedback.
Our standard production time for Roman blinds is approximately 4–6 weeks. If you were advised otherwise, we apologise for any confusion caused. Unfortunately, the fabric chosen for your blinds was out of stock; this was communicated to you at the time, along with the option to select an alternative fabric or to wait for it to become available.
We always aim to keep customers informed and to provide the best possible service. If you felt this standard was not met, we are sorry to hear this and will review your feedback as part of our ongoing efforts to improve our customer service. Thank you for your understanding.
Kind Regards,
Baileys Blinds
Great Day-Night blinds
Good quality Day/Night blinds. Fitted quickly and professionally.
15 December 2025
Reply from Baileys Blinds
Hi Julie,
Thank you so much for your feedback we really appreciate it, we are delighted to hear that you have had a wonderful experience with baileys blinds and we hope to work with you again in the future.
Kind Regards,
Baileys Blinds
Great service
The fitter was pleasant, did a good job with the fitting and made no mess
5 December 2025
Reply from Baileys Blinds
Hi ,
Thank you so much for sharing your feedback! We're thrilled to hear you had a great experience and are here anytime you need assistance in the future.
Kind Regards,
Baileys Blinds.
shutters used as a room divider
As usual our experience with Baileys was excellent, Dan and Scott arrived and got stuck in straight away. We are always very pleased with the service we get from Baileys, and would recommend them always.
3 December 2025
Reply from Baileys Blinds
Hi Elizabeth,
Thank you so much for sharing your feedback, we are happy to hear that you are a returning customer and that you have always had an excellent experience with Baileys Blinds, we will be sure to pass this feedback over to Dan and Scott.
Kind Regards,
Baileys Blinds.
Good reliable company
Quick estimate quick installation. Good quality purchase
28 November 2025
Unprompted review
Reply from Baileys Blinds
Hi Diane,
Thank you so much for sharing your feedback! We're thrilled to hear you had a great experience and are here anytime you need assistance in the future.
Kind Regards,
Baileys Blinds.
Professional service from the start
Professional service from the start. Very helpful and experienced staff. Respected our home. Blinds are perfect, everything we expected and more.
Wide range of blinds to choose from.
Fitted to perfection.
Would highly recommended Baileys
27 November 2025
Reply from Baileys Blinds
Hi Nicola,
Thank you so much for your review, we’re thrilled to hear that you found our service professional from start to finish and that our team respected your home during this process. It's great to know that we met your expectations. your recommendation means so much to us, and we hope to be of assistance again in the future.
Kind Regards,
Baileys Blinds
Excellent service
Excellent service, good advice given with choice of blinds and very professional fitting. Would definitely recommend
20 November 2025
Reply from Baileys Blinds
Hi Sue,
Thank you for your kind words. We’re so pleased to hear that you received excellent service and helpful advice when choosing your blinds. It’s great to know the fitting was professional and we met your expectations, we hope to work with you again in the future.
Kind Regards,
Baileys Blinds
Prompt reliable service
Prompt reliable service. Quality blinds and reasonably priced. Been using for years.
14 November 2025
Reply from Baileys Blinds
Hi Claire,
Thank you so much for sharing your feedback! We're thrilled to hear you had a great experience and are here anytime you need assistance in the future.
Kind Regards,
Baileys Blinds.
Very polite and professional from start…
Very polite and professional from start to end. I will definitely recommend Baileys Blinds to my family and friends. Thank you
12 November 2025
Reply from Baileys Blinds
Hi Mandy,
Thank you so much for your feedback, We’re pleased to hear that you found our team polite and professional throughout the process. Your recommendation means the world to us, and we truly appreciate your support. If you ever need anything in the future, we’ll be more than happy to help.
Kind Regards,
baileys Blinds.
Excellent service from the chap who…
Excellent service from the chap who came to measure and the young man who came to fit them lovely blinds would highly recommend this company
3 November 2025
Reply from Baileys Blinds
Hi Geraldine,
Thank you so much for your feedback, we are delighted to hear that you have had an excellent experience with both our estimator and our fitter, your recommendation means a lot to us, and we hope to work with you again in the future.
Kind Regards,
Baileys Blinds
Awesome service
28 October 2025
Reply from Baileys Blinds
Hi,
Thank you so much for sharing your feedback! We're thrilled to hear you had a great experience and are here anytime you need assistance in the future.
Kind Regards,
Baileys Blinds.
Estimator came on time
Estimator came on time, blinds arrived quicker than I expected and expertly installed.
3 November 2025
Reply from Baileys Blinds
Hi Shirley,
Thank you so much for your review, it really means a lot to us!, we are delighted you are pleased with our service, and we hope to work with you again in the future.
Kind Regards,
Baileys Blinds
Second purchse from Baileys Blinds.
Second purchse from Baileys Blinds.
Both experiences good with attention to detail and keen prices.
Fitting service also first class.
31 October 2025
Reply from Baileys Blinds
Hi,
Thank you so much for your review, we really appreciate the feedback, we are delighted that you have had a great experience with ourselves and hope to hear from you again in the future.
Kind Regards,
Baileys Blinds
From pricing up to fitting
From pricing up to fitting - no problems. And really impressed on how quick they were fitted. Thank you - happy customer
27 October 2025
Reply from Baileys Blinds
Hi Deborah,
Thank you for leaving us a lovely review. We really appreciate your feedback.
Kind regards,
Baileys Blinds
Excellent service and product and good…
Excellent service and product and good value for money
27 October 2025
Reply from Baileys Blinds
Good morning James.
Thank you so much for your feedback.
We are happy to hear that you are happy with the service and product and hopefully hear from you again in the future.
Kind Regards, Baileys Blinds
Good price and quick installation
Lovely choice of blinds. Good price and installed quickly. We love our new blinds
27 October 2025
Reply from Baileys Blinds
Hi Kellie,
Thank you so much for leaving us a great review. We really appreciate your feedback and are delighted that you love your new blinds.
Kind regards
Baileys Blinds
Good service and blinds
The whole process of buying the blinds and having them installed was very easy. Everybody we dealt with was very helpful and the blinds are good quality.
17 October 2025
Reply from Baileys Blinds
Hi Jonahtan,
Thank you. We are thrilled to hear that you're pleased with your new blinds. Should you need anything else in the future, please don't hesitate to contact us.
Kind regards,
Baileys Blinds
Replacement Blinds
From initial contact to fitting the process was most satisfactory with all staff members involved being courteous and helpful.
23 October 2025
Reply from Baileys Blinds
Good morning Michael,
Thank you so much for your feedback. We are pleased to hear you had a great experience with us at Baileys Blinds.
Many thanks,
Baileys Blinds
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