Returning customer, Had blinds fitted to patio doors, great service from start with sales person visiting my home measuring up and having lots of choices and samples to show me. Then in the timeframe... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I recently purchased blinds for my new home, and Bailey’s have been incredibly helpful throughout the process. They were able to arrange an initial consultation around my busy work schedule and the fi... See more
Company replied
As always a very professional experience with Baileys. I have recommended them to family and friends one of whom has already ordered 6 blinds. We are waiting for room dividing shutters. Looking forwa... See more
Company replied
Having been disappointed and let down by two other “big name” blind companies, Bailey’s Blinds saved the day and made the whole process (from measuring up to fitting) absolutely seamless and easy. I a... See more
Company replied
Company details
- #28 of 51 best companies in Blinds shop
Written by the company
Baileys has been fitting blinds, shutters and curtains in homes across the North East of England for 58 years. Family-run and rooted in craftsmanship, we offer free home consultations, expert design advice and professional fitting throughout County Durham, Newcastle, Sunderland, Teesside and Darlington. Every product is made to measure and installed by our own team. Visit our Spennymoor showroom or book your free consultation at baileys-blinds.co.uk. Call us on 01388 813267.
Contact info
34 High Street, DL16 6DB, Spennymoor, United Kingdom
- 01388 813267
- sales@baileys-blinds.co.uk
- baileys-blinds.co.uk
4.7
Excellent
361 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
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Good price and quick installation
Lovely choice of blinds. Good price and installed quickly. We love our new blinds
27 October 2025
Reply from Baileys Blinds
Hi Kellie,
Thank you so much for leaving us a great review. We really appreciate your feedback and are delighted that you love your new blinds.
Kind regards
Baileys Blinds
Good service and blinds
The whole process of buying the blinds and having them installed was very easy. Everybody we dealt with was very helpful and the blinds are good quality.
17 October 2025
Reply from Baileys Blinds
Hi Jonahtan,
Thank you. We are thrilled to hear that you're pleased with your new blinds. Should you need anything else in the future, please don't hesitate to contact us.
Kind regards,
Baileys Blinds
Replacement Blinds
From initial contact to fitting the process was most satisfactory with all staff members involved being courteous and helpful.
23 October 2025
Reply from Baileys Blinds
Good morning Michael,
Thank you so much for your feedback. We are pleased to hear you had a great experience with us at Baileys Blinds.
Many thanks,
Baileys Blinds
Excellent customer service from…
Excellent customer service from measuring to fitting
22 October 2025
Reply from Baileys Blinds
Hi Cath,
We truly appreciate your feedback and delighted to hear that our service was excellent. Thanks again for choosing us!
Kind regards,
Baileys Blinds
Reply from Baileys Blinds
Good morning,
Thank you for your fantastic review.
We're delighted to hear that you had a great experience with us.
Kind regards,
Baileys Blinds
Absolutely fantastic!
Having been disappointed and let down by two other “big name” blind companies, Bailey’s Blinds saved the day and made the whole process (from measuring up to fitting) absolutely seamless and easy. I am thrilled with my new blinds and would recommend Bailey’s very highly indeed!
17 October 2025
Reply from Baileys Blinds
Hi Lyndsay,
Thank you so much for this wonderful feedback. We are pleased to hear you have had a wonderful experience with us at Baileys Blinds and are thrilled to know we have met your expectations with our service, quality and installation.
Many thanks,
Baileys Blinds
The staff were all wonderful
The staff were all wonderful from the salesman to fitters and survey staff. They were polite and talked us through each stage
The people on the phone were helpful and kept us up to date through the process, and any issues were fixed straight away
16 October 2025
Reply from Baileys Blinds
Hi Tracy,
Thank you so much for this wonderful feedback. We are pleased to hear you have had a wonderful experience with us at Baileys Blinds, and are thrilled to know we have met your expectations with our service, quality and installation.
Many thanks,
Baileys Blinds
Fab service from start to finish
Fab service from start to finish.
Excellent quality blinds. I would highly recommend this company.
30 September 2025
Reply from Baileys Blinds
Good morning Barbara,
Thank you for your review. We are delighted that you have had a wonderful experience with our team, we hope to work with you again in the future.
Kind Regards
Baileys Blinds
Efficient great customer service and…
Efficient great customer service and good price
30 September 2025
Reply from Baileys Blinds
Good morning Julie,
Thank you so much for your review! We really appreciate you taking the time to leave us your feedback.
Kind Regards,
Baileys Blinds.
Great experience
Very quick. Staff who came to measure and to fit were very professional
1 September 2025
Reply from Baileys Blinds
Hi Natasha,
Thank you for your review, we appreciate your feedback.
Kind regards,
Baileys Blinds
Great customer service
Great customer service, friendly, efficient, great communication. Lovely quality blinds. Very happy with the product, they look great.
2 October 2025
Reply from Baileys Blinds
Good morning Alison,
Thanks for sharing your feedback. We're delighted to hear you had a great experience in dealing with ourselves and hopefully hear from you again in the future.
Many thanks again.
Baileys Blinds
Reply from Baileys Blinds
Good morning Terry.
Thank you so much for sharing your review. We're delighted to see that you were happy with the service and love your blinds.
Kind Regards,
Baileys Blinds
The company is great at the start very…
The company is great at the start very helpful can't do enough for you but the after care is shocking once they have your money their attitudes and the way they talk to you completely change
They tell you one thing and then when they get it wrong tell you you have to pay again
30 September 2025
Unprompted review
Reply from Baileys Blinds
Hi Christopher,
Thank you for taking the time to share your review. We greatly appreciate all feedback, as it helps us continue to improve our service.
We are sorry to hear that your experience did not fully meet your expectations. As explained at your measuring appointment, the decision to install the blinds outside of the recess was made to ensure that window access was not obstructed, as this would present a fire safety concern. Unfortunately, once the blinds had been manufactured to those specifications, it was not possible to amend the fitting at a later stage.
We regret any disappointment this may have caused and appreciate your understanding in this matter.
Kind regards,
Baileys Blinds
Overall good experienc
Overall good experience. However we were told fitting would be first in the morning but the fitter hadn't read the instructions fully so it did not happen till mid morning. As it was a bathroom blind this was slightly inconvenient.
19 September 2025
Reply from Baileys Blinds
Hi Mary
Thank you for your feedback. We’re pleased to hear your overall experience was good, but we’re sorry for the delay on the day of fitting and any inconvenience this may have caused. Your comments are appreciated and will help us improve our service.
Kind regards,
Baileys Blinds
Fantastic service and quality
Fantastic service and quality. I have never used anyone else. Very helpful and efficient.
19 September 2025
Reply from Baileys Blinds
Good morning Maisie, thank you so much for sharing your feedback. We're thrilled to hear you had a great experience and are here anytime you need assistance in the future. Kind Regards, Baileys Blinds
Fantastic value and service
Fantastic value and service, the fitter measured everything three times, loved that. Very professional
19 September 2025
Reply from Baileys Blinds
Hi Brian,
Thank you for your kind words. We’re delighted you were happy with the service, and we’ll be sure to pass your feedback on to the fitter.
Kind regards,
Baileys Blinds
Reply from Baileys Blinds
Hi Marie
Thank you for your review — we’re so pleased to hear you were happy with our service!
Kind regards,
Baileys Blinds
Hi fitted blinds
Hi , fitter arrived done the job gone within 20 minutes , highly satisfied ***** ,
12 September 2025
Reply from Baileys Blinds
Hi
Thank you for your wonderful feedback and 5-star rating! We’re delighted to hear you were so satisfied with the quick and professional fitting.
Kind Regards,
Baileys Blinds
Poor service and product
You would be mad to touch them with a barge pole. We ordered in May and had the second set removed on 10th Sept as they still did not fit and were between 1 & 2 inches short. When closed the bottom rail was up at 45% off the windowsill. Furthermore, the pelmets fell off and damaged our bronzes on the windowsill. They would not even allow us to retain them until we could organise replacements. It was poor customer service particularly considering it was not a fault of our making. They also missed or cancelled several appointments. The only saving grace was the fitters and office staff were very sympathetic.
10 September 2025
Unprompted review
Reply from Baileys Blinds
Hi Joe,
Thank you for leaving a review. We are sorry to hear about your recent experience and want to apologise. This is not the standard service we strive to achieve.
We have shared your feedback with our supplier regarding the bottom rail issue so that improvements can be made to the manufacturing process. We truly value your feedback and will use this to improve our service moving forward.
Kind regards,
Baileys Blinds
This was our second time using Bailey's…
This was our second time using Bailey's blinds and we have been very happy.
Everyone friendly and professional and product very good
9 September 2025
Reply from Baileys Blinds
Hi Kathryn,
Thank you so much for sharing your feedback! We're thrilled to hear you had a great experience and are here anytime you need assistance in the future
Kind Regards
Baileys Blinds
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