Returning customer, Had blinds fitted to patio doors, great service from start with sales person visiting my home measuring up and having lots of choices and samples to show me. Then in the timeframe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Baileys has been fitting blinds, shutters and curtains in homes across the North East of England for 58 years. Family-run and rooted in craftsmanship, we offer free home consultations, expert design advice and professional fitting throughout County Durham, Newcastle, Sunderland, Teesside and Darlington. Every product is made to measure and installed by our own team. Visit our Spennymoor showroom or book your free consultation at baileys-blinds.co.uk. Call us on 01388 813267.
34 High Street, DL16 6DB, Spennymoor, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The blinds were Installed quickly and efficiently. The fitter cleared all the rubbish and tidied up.
Very pleased with my new blinds really brighten the room.

Reply from Baileys Blinds
Amazing service from start to finish. Beautiful roller blinds amazing quality and thick. baileys Technion that installed (Dan) definitely went above and beyond to install them and I could not be more happy with your service definitely will be a repeat customer for my upstairs 😀

Reply from Baileys Blinds
I bought vertical blinds from Bailey's because I wanted to buy locally & I have used them once before with great results. I was not disappointed. From first phone call to completion the staff were excellent. The fitter on the day, Dan, was super fast, efficient, helpful & understood our needs without question. The end result is exactly what I wanted & within a very small budget. I can certainly recommend them.

Reply from Baileys Blinds
Great product and customer service. Salesman listened to what I wanted, asked questions and provided options. The fitter was quick and efficient. Blind fits perfectly and looks great. Bought a vertical blind.

Reply from Baileys Blinds
Fantastic service from getting the quote to fitting. Really happy with my blinds they look lovely.

Reply from Baileys Blinds
The whole time dealing with Baileys Blinds was excellent, price was competative and turned up to fit them on time
Mrs Marion Lemin

Reply from Baileys Blinds
Appointment easy to make. The chap turned up when he said he would and was really helpful. Fitting was undertaken quickly and easily. Thank you

Reply from Baileys Blinds
Great service and excellent blinds - have transformed our bay window. We’ve had a number of compliments.

Reply from Baileys Blinds
Long wait from June until October for I e window not kept informed

Reply from Baileys Blinds
From measuring up to fitting it has been a positive experience. They managed our expectations by realistically letting us know how long we would have to wait for our shutters. They gave the option of having some of our blinds fitted early or wait to have everything fitted on the same day. The fitter who came to the house was professional and friendly. All in all fabulous service! Would recommend

Reply from Baileys Blinds
Great oroduct choice. The wait for delivery is an irritant but understandable. Fitting was quick & professional .

Reply from Baileys Blinds
Fantastic service from start to finish, very professional, my blinds were in the following day after ordering.
Would 100% recommend Baileys Blinds very reasonable and excellent service

Reply from Baileys Blinds
We used Baileys blinds for our new shutters from start to finish the experience was professional and very pleasant!
From measuring, ordering and fitting this company went above and beyond.
Would definitely recommend Baileys blinds if you’re considering shutters , I love them .

Reply from Baileys Blinds
My conservatory blinds were fitted in 2021, recently one of the brackets broke. I sent pictures and an email explaining to Baileys blinds, i received a response stating they could provide a replacement bracket for £7 (£3.50p for the bracket + £3.50 postage)
Having paid the £7 I quickly received the bracket (4 were sent) but the brackets were incomplete, missing the part i needed. I emailed them to explain this and received a curt email back stating they had sent me pictures of the bracket to confirm they were sending the right one, also within the email they now told me some of their components may have changed.
I emailed back to request a refund as i was unable to fix the blind without the complete bracket. I also informed them they had not sent any photos to me. They confirmed the blinds I had purchased by retrieving my order from their system.
In their response they apologised and acknowledged they hadn't sent photos and quoted £80 - £7 call out fee for someone to see if they “could” fix the blind.
I have confirmed I will not pay the call out fee, requested a refund and their complaints department contact details as I would have expected their blinds and their "components" to last longer than 3 years. If they sent me the complete bracket I would have been able to fix this myself.
My email requesting a refund and their complaints department contact details has so far been ignored.

Reply from Baileys Blinds
Exceptional service from measuring to completion .
Professional yet so personable & the blinds have transformed the rooms .
Couldn’t be happier .

Reply from Baileys Blinds
Fantastic service perfect blinds and the lads who fitted them couldn't be more friendly and fitted them with no mess and so quick !

Reply from Baileys Blinds
From start to finish they were professional and friendly.

Reply from Baileys Blinds
I have just had some wooden shutters fitted which were very reasonably priced. Great service and a great product

Reply from Baileys Blinds
Daniel installed 3 shutters at my property on Monday and did the job quickly, proficiently and they look perfect.
I could not be happier with the finished product.
Daniel was great as i was working from home as they were installed and was very respectful when i was on calls and tidying up after himself.
5*

Reply from Baileys Blinds

Reply from Baileys Blinds
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.