Baileys Blinds Reviews 

361
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly staff, who provide helpful advice and ensure a seamless process from initial consultation to quick installation. Many people highlight the excellent service, noting the efficiency and reliability of the team. Reviewers are also very satisfied with the product quality, describing the blinds as perfect, robust, and exactly as expected, often exceeding their expectations. However, some customers also noted issues with product quality, such as blinds arriving damaged, slats being poorly constructed, or components like pelmets falling off. A few other people also felt that the service organization could be a shambles, with significant delays in receiving products or having them fitted, and even missed appointments.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the quick, reliable, and professional... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Product

People report positive experiences with product, often praising the quality and appearance of the blinds,... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the high quality... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers praising the excellent and keen prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Returning customer, Had blinds fitted to patio doors, great service from start with sales person visiting my home measuring up and having lots of choices and samples to show me. Then in the timeframe... See more

Company replied

Rated 5 out of 5 stars

I recently purchased blinds for my new home, and Bailey’s have been incredibly helpful throughout the process. They were able to arrange an initial consultation around my busy work schedule and the fi... See more

Company replied

Rated 5 out of 5 stars

As always a very professional experience with Baileys. I have recommended them to family and friends one of whom has already ordered 6 blinds. We are waiting for room dividing shutters. Looking forwa... See more

Company replied

Rated 5 out of 5 stars

Having been disappointed and let down by two other “big name” blind companies, Bailey’s Blinds saved the day and made the whole process (from measuring up to fitting) absolutely seamless and easy. I a... See more

Company replied


Company details

  1. #28 of 50 best companies in Blinds shop

Written by the company

Baileys has been fitting blinds, shutters and curtains in homes across the North East of England for 58 years. Family-run and rooted in craftsmanship, we offer free home consultations, expert design advice and professional fitting throughout County Durham, Newcastle, Sunderland, Teesside and Darlington. Every product is made to measure and installed by our own team. Visit our Spennymoor showroom or book your free consultation at baileys-blinds.co.uk. Call us on 01388 813267.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

361 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(361)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Blinds look great

Blinds look great. Had two fitted in the kitchen, one was slightly wonky but Baileys sent the fitter the following week to straighten it up. Really pleased with them.

29 July 2024
Baileys Blinds logo

Reply from Baileys Blinds

Hi Becky,

Thank you! We're thrilled to hear that you're pleased with your new blinds. If you need anything else in the future, don't hesitate to reach out. Enjoy your new blinds!

Kind regards,

Baileys Blinds

Rated 3 out of 5 stars

We reported a fault with one of our…

We reported a fault with one of our blinds although it was working it would only close one way. After paying the £80 fee for call out the repair person arrived and promptly snapped the cord disabling the blind completely. He then told us it would be £130 to repair it but couldn’t do that at our property and it would cost £200 to replace, and he would advise the company that because the blind wasn’t working and we don’t have curtains he would place an emergency order and we would have it on the following Tuesday. He then left after we requested a replacement. We spoke to a lady at the office to order the blind to be informed the price was £379 we would not be able to have it the following Tuesday. In fact it was the 16th of July.

18 July 2024
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Reply from Baileys Blinds

Hello Eleanor,

Thank you for bringing this to our attention. We sincerely apologise for the inconvenience you experienced; this is not our usual standard. We have addressed the miscommunications between our office and local advisors to ensure such issues are avoided in the future.

Unfortunately, upon inspection, we discovered that the blind cords were frayed which was the cause of the further damage. As you know, the £80 service charge was deducted from the cost of your new blinds. Despite this, we understand that this situation did not meet our usual level of service, and we regret that your experience with Baileys Blind was affected.

Thank you for your patience and understanding.

Kind regards,

Baileys Blind

Rated 5 out of 5 stars

Excellent service and excellent product

Excellent service and excellent product
Thank you to Baileys lads who were prompt and very efficient

18 July 2024
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Reply from Baileys Blinds

Hi Sue,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

We chose our blinds .Fitter was here…

We chose our blinds .Fitter was here within 10 days .And fitted They are lovely .This is the 3 rd time we have used Baileys in last20 yrs .Always excellent . Thank you

11 July 2024
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Reply from Baileys Blinds

Hi Lesley,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

LWBL

A lovely blind and excellent service from Baileys. I have used Baileys in the past and nothing has changed - they are still as good as ever.

10 July 2024
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Reply from Baileys Blinds

Hi Lesley,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

There was a small technical error with…

There was a small technical error with our new shutters when the Baileys Blinds technicians installed them. The technicians were very professional and explained everything clearly, no excuses, and this put our minds at rest. The Baileys Blinds office team made the necessary arrangements to resolve the issue by ordering new replacement parts. Daniel the installation technician who returned to replace the parts is incredibly knowledgeable and his aftercare customer service skills is first class, worthy of 5 stars alone. We are very pleased with the goods and services provided by Baileys Blinds.

24 June 2024
Unprompted review
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Reply from Baileys Blinds

Hi Daniel,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Helpful and professional

The gentleman who came to measure for our shutter blinds was pleasant, professional & very knowledgeable. He explained the process to me, including the timeline from ordering to fitting. This was important, as we had other building work going on in our house.
The staff I dealt with on the phone were also very courteous & helpful.
The fitter (Dan) did a lovely job. He was pleasant & a very tidy worker. He also answered my question about the best way to care for our new shutter blinds, which was very helpful. Dan took all of the leftover packaging away to dispose of too.
So far, we are delighted with our new blinds & the service we have received. Thank you.

26 June 2024
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Reply from Baileys Blinds

Hi Het,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Great customer service

Great customer service, the estimator and fitter both phoned ahead to confirm and arrived on time. New vertical blinds with the wand control and no chains are far better and much cleaner looking than the old ones they replaced.

19 June 2024
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Reply from Baileys Blinds

Hi Coop,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Excellent customer experience

As a past customer I have no hesitation in recommending Baileys Blinds.
My latest purchase was the same high standard of customer care, quality products and friendly service

26 June 2024
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Reply from Baileys Blinds

Hi Bob,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Excellent service

Excellent service couldn’t fault it

18 June 2024
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Reply from Baileys Blinds

Hi Carole,

Thank you for leaving a review. We will pass your lovely comment on to our team who will be thrilled with your feedback.

Kind regards,

Baileys Blinds

Rated 5 out of 5 stars

Great experience

Great experience so far with Baileys, Hugo in customer service always replied promptly with helpful delivery updates. Daniel installed shutters today - he was quick, tidy and gave great advice, we love the shutters glad we purchased for all rooms.

7 June 2024
Unprompted review
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Reply from Baileys Blinds

Hi Antonia,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Cheapest price we could find and blinds…

Cheapest price we could find and blinds are perfect! Would definitely recommend.

31 May 2024
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Reply from Baileys Blinds

Hi Ben,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

The guy was good

The guy was good, tidy and cheerful.
The product is also good nice bright.

30 May 2024
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Reply from Baileys Blinds

Hi John,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Great service

Wonderful easy to book appointment.
Good measurement appointment Shaun was very nice.
Fitting was a bit later than expected but Scot was very good and it was done quickly and efficiently, he even took his shoes off.
Would definitely book with Bailey’s again without a doubt. Thank you

30 May 2024
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Reply from Baileys Blinds

Hi Diane,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Professional good service

Professional good service

17 May 2024
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Reply from Baileys Blinds

Hi Mr Lawson,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Excellent service from beginning to end

Excellent service from beginning to end. Both would highly recommend Baileys Blinds. Both David and Dan very helpful.

10 May 2024
Unprompted review
Baileys Blinds logo

Reply from Baileys Blinds

Hi Neal,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

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