Banner for Balance Coffee

Balance Coffee Reviews 

365
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 133 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the product's quality, which is often described as fresh, rich, and full of flavor. Many customers appreciate that the coffee is clean, organic, mould-free, and without toxins, noting that it doesn't cause jitters, stomach issues, or fatigue. The customer service is frequently highlighted as excellent, with people finding the team efficient, communicative, and quick to resolve any issues. However, some people were dissatisfied with aspects of order fulfillment and delivery, reporting delays, missing items, and issues with tracking. A few other people also felt that the coffee itself was average or too weak, particularly when compared to espresso, and some experienced problems with unexpected subscription deliveries.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the delicious taste and smooth,... See more

Quality

Users describe positive interactions with quality, consistently praising the coffee as excellent, smooth, and... See more

Customer service

People report positive experiences with customer service, highlighting the team's high standards, politeness,... See more

Order

Consumers find order experiences to be ambiguous, with many praising the ease of ordering, fast delivery, and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to order, fast delivery and, best of all, delicious clean coffee. I think it was Seinfeld who said, 'Everything that comes after that first morning cup of delicious coffee is downhill'! LOL

Rated 5 out of 5 stars

I’ve used Balance Coffee a few times now and since getting a coffee machine in January, it’s easily the best smelling and tasting coffee we’ve found. Every bag has been consistently fresh, rich, and... See more

Company replied

Rated 5 out of 5 stars

I've been on the search for clean, healthy, good tasting coffee for a long time. I came across Balance when I was investigating the chemical process of drying and storing coffee. No toxins, no mould,... See more

Company replied

Rated 5 out of 5 stars

I have ordered before and the coffee was great. This time however and after extensive research I came with many questions before buying. Source, type detailed ingredients, health benefits etc Marks... See more

Company replied


Company details

  1. #54 of 62 best companies in Coffee Roasters
  2. #30 of 37 best companies in Coffee machine supplier
  3. #41 of 54 best companies in Coffee store
  4. #42 of 51 best companies in Coffee wholesaler
  5. #70 of 88 best companies in Health food shop

Written by the company

At Balance Coffee, we boost your well-being with our healthy, freshly roasted coffee and powerful mushroom elixirs. Our products are 100% natural, toxin-free, and free from mould and pesticides, ensuring a clean and nutritious coffee experience. We source beans from the top 1% of farms globally, supporting ethical and sustainable practices. Our roasting process maximises health benefits, delivering coffee rich in antioxidants and essential nutrients. Discover our range of ground coffee, whole beans, and mushroom elixirs. Our Lion's Mane Mushroom Coffee enhances focus and cognitive function, while our elixirs blend seamlessly into drinks for added health benefits without altering flavour. We’re committed to exceptional customer service, learning from every interaction to serve you better. Experience the difference with Balance Coffee. Shop now and level up your day.

The Balance Promise

Fresh healthy coffee, delivered with zero risk

Get fast, reliable shipping on every order and relax knowing you're covered by our 60-day money-back guarantee. If the coffee doesn’t meet your expectations, we’ll happily replace it or refund you. Your ritual is protected.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

365 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(365)

123 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality coffee

This is some quality coffee! I have a histamine intolerance so it has enabled me to have coffee without itching which is great. The customer service is also excellent. Can't fault it and will continue to purchase 😄! Thanks!

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Had a slight issue with an order

Had a slight issue with an order, and it was resolved immediately!!! Amazing service as ever !! It’s why you just keep coming back !! The coffee is also some of (if not) the best organ coffee around bar none !!!

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Great Coffee

Great Coffee
This coffee is so good - our friends all love it too. We find it hard to have a coffee anywhere other than home now as it doesn't taste as good as Balance!

10 October 2025
Rated 5 out of 5 stars

Amazing customer service

21 October 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you so much for your kind words, Jason! We’re delighted to hear you had a great experience with our team. Your support really means a lot to us!

Rated 5 out of 5 stars

Missing dropper

Was missing a dropper in my parcel so I emailed and they got back to me very quickly with a solution!

18 October 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you for your feedback, Kelcie! We’re glad we could resolve this quickly for you. We really appreciate your patience and support!

Rated 5 out of 5 stars

Customer support

I was having trouble with my order so contacted Balance who got back to me very quickly. Christian and Jallyca resolved the issue and my order was received the next day. The coffee at Balance is really lovely and even the Darkfire Energy blend, although bold, has a lovely taste and not bitter.

16 October 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you so much for your kind words, Fiona! We’re delighted Christian and Jallyca could sort your order quickly, and we’re thrilled to hear you’re enjoying the Darkfire Energy blend. Your support means a lot to us!

Rated 5 out of 5 stars

great coffee and marvelous customer service


Not only the coffee is delicious and toxins-and-rubbish free, but the customer service is outstanding. The Balance Coffee Team was ever so helpful with managing my order while I was away, the e-mail communication was smooth and sweet.
Thank you!

24 September 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you so much for your lovely review, Agnieszka! We’re thrilled to hear you’re enjoying your coffee and that our team could make managing your order easy while you were away. Your kind words really mean a lot to us!

Rated 5 out of 5 stars

great customer service and follow up-…

great customer service and follow up- speedy response to questions. Coffee is a game changer and finding some of the mushroom products also beneficial. Expensive yes, but for quality a must- who wants to be drinking mould when you could be reducing the toxic load and supporting a new business initiative- keep up the good work

14 October 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you so much for your wonderful review, Theresa! We’re delighted to hear you’re enjoying the coffee and finding the mushroom products beneficial. Your support and kind words really mean a lot – we’ll definitely keep up the good work!

Rated 5 out of 5 stars

A fabulous find

I was delighted to come across Balance Coffee whilst searching for a gift for a coffee connoisseur and health conscious relative. The product ticks all the boxes and will be greatly appreciated.

13 October 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you so much for your lovely review, J! We’re delighted you found the perfect gift and hope your relative enjoys it as much as you do. Your support means a lot to us!

Rated 5 out of 5 stars

Amazing coffee

Amazing coffee, better than supermarkets even the better brands.. I run out of my subscription and had to buy a little bit of ‘normal’ coffee and it just isn’t as good! Nothing compares to this coffee and to top it off it is actually good for you, unlike the shop bought brands which are sprayed with chemicals :-( I have had a very little issues but customer service is always very helpful and quick to resolve anything! Overall I would always get my coffee for balance and the mushroom elixirs are also a great addition!

4 October 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you so much for your kind words, Katie! We’re so happy you can taste the difference and love the coffee as much as we do. We truly appreciate your support and are glad our team could help whenever needed. 💛☕️

Rated 5 out of 5 stars

Very helpful and friendly customer…

Very helpful and friendly customer service. Also, the coffee is a great healthy choice!

2 October 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you, Carl! We’re so glad you’re enjoying the coffee and happy to hear our team made a great impression. ☕💛

Rated 5 out of 5 stars

Fabulous

Fabulous. Prompt and knowledgeable reply.

28 September 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you, Susan! We’re really happy to hear that! We appreciate your kind words! 💛

Rated 5 out of 5 stars

The coffee smells and tastes amazing

The coffee smells and tastes amazing. I have silent reflux and have managed to find one that doesn't irritate it. Thats because it's pure and there is no nasties in it! I would totally recommend them.

26 May 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you, Sarah! We’re so happy to hear you’re loving the coffee and that it’s been gentle on your reflux. We really appreciate your recommendation! ☕

Rated 5 out of 5 stars

First timer and great experience

First timer and great experience. Excellent customer service and the Lions Mane coffee itself is second to none. Tastes great without the jitters and crash from your standard coffee, very smooth and gives me a great pick up in the early afternoon. Great product guys.

26 September 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you so much, Matt! We’re thrilled you enjoyed your first experience and loved the Lion’s Mane coffee. So glad it gives you that smooth, clean boost without the jitters! ☕

Rated 5 out of 5 stars

Great and quick customer service

Great and quick customer service, amazing coffee, fast delivery.

16 September 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you so much for your kind words, Stacy! We’re happy to hear you’re enjoying the coffee and our service. Your support means a lot to us! ☕✨

Rated 5 out of 5 stars

Great coffee

My husband loves Balance coffee, so I make sure we have a freezer drawer full of it. He’s a coffee addict (he drinks several cups a day) and I want him to have the best quality coffee we can find. This coffee tastes great and has amazing health benefits, being rich in antioxidants. And it’s mycotoxin free.

12 September 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you for sharing this with us, Sarah. We are glad you value the quality and the benefits, too, and we really appreciate your continued support. Cheers ☕️

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look