G Baldwin & Co Reviews 

I have used this company once or twice and their service and products are wonderful. I ordered some herbs which I needed urgently and paid extra. They arrived over a weekend within 24 hours.
They even provide a phone number which is refreshing these days when most companies don't ever want to speak to their customers.
Thank you.

The Hops packaging was open when I received it and they were scattered throughout the delivery box.
And the Organic Balm Herb leaves were black with lots of stalks. The resulting infusion was also very dark (nothing like the batches from other sellers I've had recently). It tasted and smelt like black pepper.

Emailed Baldwins on the 8th May and have since received no reply.

Excellent company Excellent products. Very speedy delivery thank you 😊

Can't be a real company. Called to report a delayed package. No news From Royal Mail on my end and presumed lost. Spoke to someone who told me to contact Royal Mail again myself and then told me her shift was ending now and she was therefore going to put me back on hold to be transferred to someone else. Honestly, I thought she was joking....it was 17.28 on a Friday evening. I don't think I've ever experienced that level of unprofessionalism. Whether the package arrives or not, I will be perusing a full refund based on the quite unbelievably rude and incompetent and downright lazy customer service. Never ordering again. I hope you record your telephone calls.

I have ordered from this reliable and well-established company, now, for several years and their products are almost always of the best quality and extremely well-packaged! The only proviso I would add is that I would like them to make their packages letter-box friendly so that I'm not stuck indoors waiting for them to arrive. After all, we all have busy lives and would rather be doing other things, wouldn't we! Lol!
But thank you for the Agrimony & the Sage Herbs; they make a delicious brew and I feel thoroughly refreshed after consuming them in hot water!

First-class long-established herbalists and their recommendations can be taken with confidence.

I like to purchase remedies from their website but I have mixed feelings about their herbs. I have had to double check herbs and contraindication, plus staff has limited knowledge about provenance, parts of herbs used and for what purpose, etc. They offer free consultations but poorly process the deposit refund and responses to recommended herbs are slow coming. I think they lack capacity. I think there are more knowledgeable herbalists elsewhere. Still a good website with some great products.

I had shopped here for years and was very happy with them but they don’t package their items properly for shipping. Mine were damaged and they refused a refund or even credit. Really horrible customer service now :( such a shame.

Absolutely fantastic service, G.Balwin came to the rescue when another supplier let me down at the last minute, not only did they have the product (Which is very hard to get in the UK in ready made form), they also offered next day delivery at a very reasonable cost, arrived this morning perfectly supplied and packed, what isn't there to love whan you get top quality service and product from same company, thank you G.Baldwins

Always very helpful and knowledgeable about their products. Genuinely concerned with health and healing and their customers; not just making money out of herbs and paying lip service to alternative health. Wouldn't go anywhere else having lived in London for 62 years - priced competitively as well.

They don't know what farms their herbs come from, they just blindly trust their suppliers without doing checks. That's really worrying! The herbs could be contaminated, contain heavy metals or be of the lowest quality and they woudn't know because they don't do the checks themselves.

Absolutely love this company . I have ordered lots over the years. I am always impressed with the variety of stock available online . Especially organic herbs . Everything I have received has been high quality .
One of my favourite products is your Swedish bitters … that is a miracle product. Thank you 😁

Baldwins are absolutely amazing! Their products are top quality, and when I ordered my items online, they arrived on time. I will continue to shop with them for sure.

Won't use again, I ordered a big order, everything said in stock, next day no!! Only 2 items out of 6 then 4 items from 6 ordered , but the website still said "in stock", I was refunded the items "not in stock" but not the delivery charge and I wanted them before Christmas, so I got 6 items instead of 12 a waste of paying £5.99 delivery, today the website still says on stock!!! Wish I'd read the reviews before!

In my efforts to sort out the mis-addressing of my items....by the company ,I was offered a refund for only one of the two orders purchased.....despite having sent a screenshot of my account with orders listed.....
Also Baldwins have deducted the price of postage from my refund for items I have not received......will total £10.00......!!! have registered a formal complaint

I ordered two sets of items.Both were 'undeliverable' by Royal Mail as my address on the Baldwins system was incomplete....although complete in my own account......Items will have now to be returned to Sender and re-mailed.....Customer service person was tetchy and dismissive...no understanding of my frustration.Will ask for a refund and find a company with better trained Customer service staff....

My order was sent out on time, but unfortunately I was not advised it was in transit, I was not in, and the courier did not leave a card to say they had been, or where the order was located.
I got in touch with Baldwins to ask where the order was, and they advised me it had been sent out several days earlier. They managed to locate where it was, and had it returned to them, then it was sent out by Parcel Post to me. I received it today 11/12/24
From my original Email, which was answered the same morning, to subsequent follow ups, I could not fault the service or the helpful, polite, and patient attitude of the person I dealt with. A credit to Baldwins. The service was 101% no such %, but justified none the less.
I am now in the process of ordering for my daughter as a surprise for her.
Thank you
Theresa Franklin.

Probably not for everything, but I like it for my DIY needs. Always good selection of glass jars and bottles for my DIY sprays and aroma things! Good quality essential oils, too. Delivery was quick and efficient.

We have been regularly ordering from Baldwin's for a couple of years. The range of products and quality of service are always excellent.

Easy access on line and very prompt delivery. First class service thanks
Graeme Younger