BEAUTYCOS.co.uk Reviews 241

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and authenticity, often highlighting their effectiveness and how difficult they are to find elsewhere. Many consumers also appreciate the competitive pricing and the prompt, efficient delivery service, noting that items arrive well-packaged and on time. However, some customers experienced issues with their orders, including items being lost or damaged during delivery, or receiving products that were old or appeared to have been used. A few people also mentioned difficulties with the return process and dissatisfaction when items they ordered were out of stock.

What people talk about most

Product

Customers consistently note positive experiences with product quality and authenticity. Many reviewers praise... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and efficient delivery,... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the efficiency of the ordering process,... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the products as genuine and... See more

Price

Customers had positive experiences with price. Many reviewers highlight the amazing and excellent prices,... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent customer service, I order a parcel but my address was wrong, the team sorted for me quickly and I received my parcel, earlier than expected Excellent product, well packaged and early tha... See more

Company replied

Rated 5 out of 5 stars

Prompt service, and much cheaper than the high st or other online retailers. Delighted with my purchase and would definitely use again

Rated 5 out of 5 stars

This company are able to provide the products I found overseas and love. Reasonable shipping, if not free to where I am. Good communication, swift turnaround, well packaged items received in perfect c... See more

Rated 5 out of 5 stars

This product we came across in Lanzarote, my husband has to use this as it is the only cream that stops the itching on his arms and legs, it softens and heals the abrasions that appear on his limbs fr... See more

Rated 1 out of 5 stars

Purchased an item on 5th May. Their nominated courier did not deliver, nor did they leave a card. The company claims delivery was attempted but I was in all day. I now have no way of locating the... See more

Company replied

Rated 1 out of 5 stars

Item received was old (over 3.5 years), initially seller offered to refund me upon return. 2 months after they received the return via special delivery (my cost) they had not issued a refund breaching... See more

Company replied

Rated 1 out of 5 stars

Very disappointed I have now been chasing my parcel for 8 weeks! Not getting any further with customer services they just keep repeating the same few sentences, the delivery company has now told you t... See more

Company replied

Rated 1 out of 5 stars

I ordered my purchase. The parcel has been stolen or lost or they didn't send it and now the company beautycos is hiding and doesn't want to solve the issue.

Rated 5 out of 5 stars

A very reliable company. I have bought from them before and never had any issues. My orders have benn correct and on time. I would recommend this company.

Rated 5 out of 5 stars

Super quick delivery, for a hard to get product. Website was easy to use, and it arrived very quickly. Good experience, would definitely use again.

Rated 5 out of 5 stars

As requested, I received an email when the item came into stock. The items were really well packaged. The delivery was quick.

Company replied

Rated 5 out of 5 stars

Fantastic company fast delivery. Kept informed through out. Amazing prices as well.

Rated 5 out of 5 stars

Item perfectly well packed. Happy with it. Arrived within the time they estimated. (Ordered a perfume). Thank you

Rated 5 out of 5 stars

I bought a perfume. It arrived on the time they estimated and it was perfectly well packed. I am actually quite happy about it. Thank you

Rated 5 out of 5 stars

Their product is fabulous, so much so that I've had it mailed from Australia to myself in the UK

Rated 5 out of 5 stars

This company are very efficient, deal with your order very fast , keep you well updated with delivery information and delivery is always on time

Rated 5 out of 5 stars

From order to delivery the process was efficient, the goods arrived on time and the products are excellent.

Rated 3 out of 5 stars

Customer service very poor, only ever replied with generic replies despite asking specific questions. Package arrive and inner packaging was ripped and brush has been used as it had blonde hair in it,... See more

Rated 4 out of 5 stars

Allowed to order and pay for goods beyond actual availability. However refund was granted for the missing three items and one did arrive. Disappointed not to get all four items but grateful for one an... See more

Company replied

Rated 4 out of 5 stars

I ordered cologne from you and it has now arrived. You did take the money from the bank 10 days ago and did not tell me it could take up to 8 working days to arrive. Had you told me this earlier I wou... See more

Company replied

Rated 4 out of 5 stars

I feel under valued as a customer You nea er send any free samples and I do spend alot on your site The spend of your delivery is great

Rated 4 out of 5 stars

Great company, fabulous products…they just need a better delivery service than GLS.

Rated 5 out of 5 stars

Genuine product, in this case Ejove aloe vera triple effect moisturiser cream. I would definately buy from this company again. Highly recommended. 🙂

Rated 5 out of 5 stars

Purchased Nishane Nefs from Beautycos. 100% genuine item arrived quickly and securely. Fantastic communication from the tracking system and really nice follow up message from customer services. Can’... See more

Rated 5 out of 5 stars

Great service. Firstly they had hard to find aveda supplies, and secondly my order was processed quickly and delivered on time, with tracking. Very happy customer.


Company details

  1. Cosmetics shop
  2. Cosmetics and Perfumes Supplier
  3. Health and beauty shop

Written by the company

Beautycos has one of the largest selections of hair products, skin care products, perfume and make-up as well as everything the beauty heart desires. We sell all the well-known brands that you can get from your hairdresser, beautician and make-up artist, we are just much cheaper. We have a huge selection of all the well-known brands. We employ a wide range of professional staff. At BEAUTYCOS you will find everything from hairdressers, color technicians, nail technicians, materialists to beauticians. We have carefully assembled our team to be able to provide you with professional guidance. We would like to be your favorite retailer of, among other things, shampoo, conditioner and hair treatment.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

241 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchased Nishane Nefs from Beautycos

Purchased Nishane Nefs from Beautycos. 100% genuine item arrived quickly and securely. Fantastic communication from the tracking system and really nice follow up message from customer services.
Can’t rate this company highly enough and will certainly be back.
Thank you

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Firstly they had hard to find aveda supplies, and secondly my order was processed quickly and delivered on time, with tracking. Very happy customer.

5 March 2026
Unprompted review
Rated 4 out of 5 stars

Great company

Great company, fabulous products…they just need a better delivery service than GLS.

4 March 2026
Unprompted review
Rated 1 out of 5 stars

fraud

I ordered my purchase. The parcel has been stolen or lost or they didn't send it and now the company beautycos is hiding and doesn't want to solve the issue.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

100% recommend

I’d never used or heard of before and being a non UK company was sceptical to say the least especially for a £50 order but it arrived relatively quickly and very well packaged so I will 100% use again and recommend to anyone else unsure like I was. Their customer service was pretty good too.

25 October 2025
Unprompted review
Rated 5 out of 5 stars

Fabby site

Prompt service, and much cheaper than the high st or other online retailers. Delighted with my purchase and would definitely use again

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Competetive prices.

Product price was better than most places shipping to a little bit longer than usual but i belive this was due to the end of the festive period items are shipped from eu to uk but no duty was applied ect.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Good service, polite and friendly.
Good discount on the item I long wanted to buy but couldn’t afford full price.
Very pleasant experience.
Thank you very much.

3 January 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed I have now been…

Very disappointed I have now been chasing my parcel for 8 weeks! Not getting any further with customer services they just keep repeating the same few sentences, the delivery company has now told you the parcel was returned to you so can you please send what Ive paid for? I won’t be using this company again, this was my first and last experience with Beautycos definitely wouldn’t recommend

15 December 2025
Unprompted review
BEAUTYCOS.co.uk logo

Reply from BEAUTYCOS.co.uk

Hi Gemma,

Thanks for your message. This case is about our current conversation regarding your parcel. The courier has marked it as delivered, but you’ve told us that you haven’t received it — so we’ve had to open a missing-parcel investigation with them.

As part of their process, they require a sworn statement, where you confirm that the parcel hasn’t been received. Once that step is completed, we can move forward within the courier’s rules and get the case resolved.

We really want to help you in this frustrating situation, and we’re following the case as soon as we have what we need from the courier.

Kind regards
The BEAUTYCOS Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look