Extremely poor customer service and faulty product I ordered a helium cylinder for a party on 22nd March, but the product didn’t work—no helium came out. I followed all the proper steps (I’ve... See more
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I was surprised when this was delivered earlier than stated so thank you. It is important however to do your homework as to how many Balloons you want o inflate. We had some huge ones so it didn’t las... See more
Company replied
Cancelled our delivery so we had to collect. Then cancelled our collection a few days before our event leaving us with no helium. Had to call them and beg for a disposal canister instead. They did del... See more
Company replied
I have had my helium supplied from here since April this year after starting my own balloon business. I have had no issues and the customer service is second to none. Always willing to assist and a... See more
Company replied
Company details
Information provided by various external sources
We Provide Great Value Hire and Purchase of Helium Gas Cylinders and Canisters Throughout the United Kingdom. Helium Balloons, Balloon Printing, Disposable Helium Gas, Attachments and Related Products can also be Purchased to Compliment your Gas Hire
Contact info
United Kingdom
- 08454862020
- info@balloonhelium.co.uk
- balloonhelium.co.uk
Extremely poor customer service and faulty product
Extremely poor customer service and faulty product
I ordered a helium cylinder for a party on 22nd March, but the product didn’t work—no helium came out. I followed all the proper steps (I’ve used helium before), and tried to resolve the issue immediately by calling the company on the day. Despite leaving urgent messages, no one got back to me for a month.
When they finally responded, they insisted I provide a photo of the cylinder’s code—something I could have done if they’d replied when I first contacted them. By the time they responded, the faulty item had been disposed of (understandably, after weeks of silence). Even then, they continued to delay and push the issue back to me rather than offer any meaningful resolution.
I’ve had to chase repeatedly, quote my consumer rights, and still received no refund or compensation. The product was not fit for purpose, and the service was equally poor—slow, unhelpful, and dismissive.
I strongly advise others to avoid BalloonHelium.co.uk / Bonza Balloons. If your order goes wrong, don’t expect timely or fair treatment.
28 May 2025
Unprompted review
Don’t work
Filled up about 50 balloons at 7pm and then by 8:30 50% of them were on the floor
8 October 2024
Unprompted review
Reply from Balloon Helium
REPLY EDITED TO ADD: Unfortunately we have been unable to locate any orders or any customers using the information that you have provided. May we please ask you to confirm that the order was placed with ourselves and not another company? We are balloonhelium.co.uk. If you still believe the order to have been placed with ourselves please confirm the order reference number and full name. If the review has been left for us in error please can we ask that this is kindly removed.
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Hello,
Thank you for taking the time to share your review with us.
We're very sorry for the disappointment with your recent order, we certainly would expect balloons to stay inflated for longer than this.
We were just hoping to get some further information from you as I can't see that we have been contacted regarding the problem that you had with your order. If you would like to contact us on info@balloonhelium.co.uk we can look further into this for you with the hope to establish what may have caused the short float time of the balloons and if it was a problem with the helium we can of course look to a resolution for you.
Helium Quality latex balloons tend to float for 8-10 hours depending on conditions and Helium Quality foil balloons for at least a few days. It is unlikely that there would be a problem with the helium itself as the same "batch" is used to fill thousands of cylinders and so we would have received many similar reports. If you'd like to contact us via email at info@balloonhelium.co.uk with your order reference number we will be able to look further into this for you.
Kind regards
The Balloon Helium Team
Exactly what I ordered for a party
Exactly what I ordered for a party. Plenty of gas and balloons were great. Much better value than some options available in local stores. Would recommend!
27 July 2023
Unprompted review
Quick and helpful
I had emailed with a few questions which were quickly answered and helped me to order the correct gas cylinder for my needs. Pick up and drop off was easy too, easy transaction
31 May 2023
Unprompted review
Always polite and helpful.
23 June 2023
Unprompted review
5 star
Very easy to buy from, fast delivery & product value for money!
1 February 2023
Unprompted review
Reply from Balloon Helium
Hi Kate,
Thank you for sharing your review! We are so pleased to hear how happy you are with your recent order with us. Do just let us know if we can help with anything in the future!
Kind regards,
The Balloon Helium Team
The company were really friendly to…
The company were really friendly to deal with and helpful in all respects …
21 January 2023
Unprompted review
Reply from Balloon Helium
Hi Graeme,
Thank you for your review - we pride ourselves on having a professional and friendly service so this is lovely to hear!
Please don't hesitate to contact us if we can help with anything going forward.
Kind regards,
The Balloon Helium Team
My order always arrives promptly i am…
My order always arrives promptly i am always happy with the service they provide
3 April 2023
Unprompted review
Reply from Balloon Helium
Hi Paul,
Many thanks for sharing your review and for your continued custom, it is much appreciated!
Kind regards,
The Balloon Helium Team
Great service
Great service, great delivery and very responsive when I made a mistake with my order.
30 November 2022
Unprompted review
Reply from Balloon Helium
Hello,
Thank you so much for taking the time to share your review with us!
We're really pleased to have helped, and thank you again for your order.
If we can help with anything in the future please don't hesitate to get in touch.
Kind regards,
The Balloon Helium Team
Balloon size error
Didn't realize that the number of balloons helium would fill was on really small size balloons ..therefore my hoping for 20 was totally wrong as full balloons was on 10 to 12 maximum.
17 November 2022
Unprompted review
Reply from Balloon Helium
Hi Sue,
Thank you for taking the time to leave a review. I'm very sorry to hear that you were disappointed with the cylinder that you had ordered.
The size that you inflate the balloons to can greatly affect the number of balloons you are able to fill. We do have a handy comparison chart on our website that details how many balloons each cylinder can fill and it shows quantities for various sizes of balloons:
https://balloonhelium.co.uk/main/pricing
We would also welcome customers to contact us for advice if you are unsure which size cylinder would be best for you.
Kind regards
The Balloon Helium Team
Reply from Balloon Helium
HI Michael,
Thank you for your review! We're glad that you were happy with your order and the service received.
Kind regards
The Balloon Helium Team
Worst customer service
Initially the transaction was smooth and simply- however, this company supply helium through a third party. When collecting the helium the third party informed me that their was no fixed return date on the cylinder and to return when empty as with other gas cylinders but Bonza Balloons sing from a different song sheet! They contacted me 5 weeks after what they say was my official return date to tell me I was five weeks over due and I owe 5 weeks additions rent. I explained the information I received was different and this was also verified by the third party suppliers too. Bonza balloons wouldn’t accept this and chased and chased for the additional payment. Going as far a threatening debt recovery. Had I been aware of the fixed rerun date I would have returned on time and avoided all the extra hassle. When using a third party they need to be certain that all involved are giving out the same information.
Worst customers service and will 100% never use or recommend again.
15 September 2022
Unprompted review
Reply from Balloon Helium
Hi Andrew,
Thank you for taking the time to share your review.
I am very sorry to hear that you were given conflicting information when collecting your helium cylinder from the depot.
Please kindly note that depots are just a pick up and drop off point for orders. The depots can act as a pick up point for various different companies all of whom will have their own terms and conditions and agreements in place with the suppliers. We would therefore encourage any queries to always be made through the company that the order was placed through.
We do advise on our website that all Hire Cylinder orders include your first 28 days of hire, after-which hire extension charges of £7.46 + VAT per week would apply until the cylinder is returned. This is also outlined in our terms and conditions of hire, on our confirmation emails, on our invoices and in the courtesy reminder email that we send to customers before the end of their free hire period.
We do therefore feel we make every possible effort to make these hire charges clear to customers prior to ordering and after ordering. However we do of course agree that you should not have been given conflicting information from the depot so we apologise for this and we will be raising this issue with our suppliers.
Kind regards
The Balloon Helium Team
Excellent value - I'll be back!
Good product with enough gas for the balloons. Sensible price and I won't have any hesitation to use them again when / if the need arises.
3 June 2022
Unprompted review
Reply from Balloon Helium
Hi Christine,
Many thanks for your lovely review! We're so pleased to hear how happy you were with your recent order and hope to be able to help again in the future.
Kind regards
The Balloon Helium Team
Reply from Balloon Helium
Hi Linzi,
Thank you very much for taking the time to leave a review for us and for sharing your experiences!
We hope to help with any future requirements.
Kind regards
The Balloon Helium Team
I find them very helpful and always…
I find them very helpful and always respond to my emails very quickly.
1 August 2022
Unprompted review
Reply from Balloon Helium
Hi Angela,
Thank you very much for your review! We work hard to ensure all enquiries are replied to ASAP so this is great to hear!
Please just let us know if we can help with any future requirements.
Kind regards
The Balloon Helium Team
Reply from Balloon Helium
Hi Darren,
Many thanks for your review and for ordering with us! We're glad that you were happy with your order and service received.
Kind regards
The Balloon Helium Team
Really helpful and easy process from…
Really helpful and easy process from booking to collection. Just ensure you read the opening times for the collection as when we collected the guy was on lunch!
4 February 2022
Unprompted review
Reply from Balloon Helium
Hi Aisling,
Thank you for taking the time to share your review!
I'm very sorry to hear that you were unable to collect right away at the depot, unfortunately some of the local depots do have much smaller teams and so do need to close over lunch breaks. So sorry for any inconvenience caused and we hope you didn't have to wait for too long.
Kind regards
The Balloon Helium Team
They delivered exactly what they said…
They delivered exactly what they said they would. Would recommend.
6 January 2022
Unprompted review
Reply from Balloon Helium
Hi James,
Many thanks for sharing your review with us! We're so glad that we were able to help.
Kind regards,
The Balloon Helium Team
Great suppliers
I have had my helium supplied from
here since April this year after starting my own balloon business. I have had no issues and the customer service is second to none. Always willing to assist and always friendly with prompt responses over email.
Whenever I have had an questions or wanted to place a last minute order I have sent an email and received a quick and soled response. On those occasions I spoke to Lauren and Natasha so would like to give them a special mention for the fabulous customer service.
5 November 2021
Unprompted review
Reply from Balloon Helium
Hi Georgie,
Thank you so much for taking the time to leave us a review! We will pass your comments through to Lauren and Natasha who I'm sure will be delighted to read them!
Thank you for your continued custom.
Kind regards,
The Balloon Helium Team
Flawless Transaction
Very easy to purchase online in a hurry, fast delivery and no issues - no coronavirus excuses - a bonus!
1 October 2021
Unprompted review
Reply from Balloon Helium
Hi Julie,
Thank you for your review! We're so pleased to hear how happy you are with your recent order with us.
Kind regards,
The Balloon Helium Team
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